How to respond to an Acenet ticket: Difference between revisions

Latest revision as of 09:39, 3 November 2016

1) Log into your Acenet Helpdesk/Client Area:

Note - If you do not have your password for your Client Area/billing account, you can request a password reset here:

2) Once you are logged in, click on 'Support' and then 'Tickets' from the drop-down menu.

3) Click on the subject of the ticket you are wanting to respond to.

4) Click on the 'Reply' button.

5) Type your response in the 'Message' box.

6) Click the 'Submit' button and your response will be sent.

@@ Line 1: / Line 1: @@
-) Log into your Acenet Help Desk area:
+) Log into your Acenet Helpdesk/Client Area:
-{{Helpdesk}}
+https://billing.ace-host.net/
-Note - you will want to log into your Acenet Help Desk area with the same email address and password you use to log into your Client Area/billing account. If you do not have your password for your Client Area/billing account, you can request a password reset here:
+Note - If you do not have your password for your Client Area/billing account, you can request a password reset here:
 {{Client Area Password Reset}}
-) Once you're logged in, click on [[File:Helpdesk_view_tickets.jpg‎]]
+) Once you are logged in, click on 'Support' and then 'Tickets' from the drop-down menu.
-) Click on the subject of the ticket you're wanting to respond to.
+) Click on the subject of the ticket you are wanting to respond to.
-) Click on the [[File:Helpdesk_post_reply.jpg‎]] button.
+) Click on the 'Reply' button.
-) Type up your response in the 'Message Details' empty text box.
+) Type your response in the 'Message' box.
-) Click the [[File:Helpdesk_send.jpg‎]] button.
+) Click the 'Submit' button and your response will be sent.
+[[Category:WHMCS]]