How to Create a Support Ticket: Difference between revisions
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1) Log into your Acenet Helpdesk/Client Area: | 1) Log into your Acenet Helpdesk/Client Area: | ||
{{Client Area}} | |||
Note - If you do not have your password for your Client Area/billing account, you can request a password reset here: | Note - If you do not have your password for your Client Area/billing account, you can request a password reset here: | ||
Client Area Password Reset | {{Client Area Password Reset}} | ||
2) Once you're logged in, click on | 2) Once you're logged in, click on 'Open Ticket'. | ||
[[File: | [[File:OpenTicketButton.png]] | ||
3) Click the department that you need assistance from: | 3) Click the department that you need assistance from: | ||
| Line 19: | Line 19: | ||
5) Click the drop down button under Related Service and choose the service that you need assistance with. | 5) Click the drop down button under Related Service and choose the service that you need assistance with. | ||
6) Under Message, type the issue that you are having and the steps that you already | 6) Under Message, type the issue that you are having and the steps that you have already taken to try and resolve the issue. | ||
7) Click Submit and your ticket will be sent. | 7) Click Submit and your ticket will be sent. | ||
[[Category:WHMCS]] | |||
Latest revision as of 09:35, 3 November 2016
1) Log into your Acenet Helpdesk/Client Area:
Note - If you do not have your password for your Client Area/billing account, you can request a password reset here:
2) Once you're logged in, click on 'Open Ticket'.
3) Click the department that you need assistance from: Technical Support or Sales and Billing.
4) Type in the subject of your ticket, such as a brief statement of your issue. For example, "Email password reset help" or "cPanel password reset help"
5) Click the drop down button under Related Service and choose the service that you need assistance with.
6) Under Message, type the issue that you are having and the steps that you have already taken to try and resolve the issue.
7) Click Submit and your ticket will be sent.