Docs admin: Rewritten for current Acenet services (Main Page refresh)

2026-10-27T18:21:32Z

Rewritten for current Acenet services (Main Page refresh)

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You can read and send your email in any email program or phone app, such as Outlook, Apple Mail, Gmail or Thunderbird. You can also use webmail in your browser without setting anything up. See [[cPanel, WHM and Webmail login addresses]].

First create the email account in cPanel, under '''Email''' > '''Email Accounts'''.

== Find your settings ==

cPanel shows the exact settings for each email account.

'''1.''' Log in to cPanel and go to '''Email''' > '''Email Accounts'''.

'''2.''' Click '''Connect Devices''' next to the email account.

'''3.''' Use the '''Secure SSL/TLS Settings (Recommended)'''. They look like this:

{| class="wikitable"
! Setting !! Value
|-
| Username || your full email address, for example ''you@example.com''
|-
| Password || the email account's password
|-
| Incoming server || the server name shown in cPanel
|-
| IMAP port || 993 (SSL/TLS)
|-
| POP3 port || 995 (SSL/TLS)
|-
| Outgoing (SMTP) server || the same server name
|-
| SMTP port || 465 (SSL/TLS), with authentication turned on
|}

Use the server name exactly as cPanel shows it, so the secure connection matches the server's SSL certificate.

== IMAP or POP3? ==

Choose '''IMAP''' in almost every case. IMAP keeps your email on the server, so the same messages and folders appear on your computer, your phone and webmail. POP3 downloads messages to one device, so they won't be on your other devices.

== Set up your app ==

Most apps find the settings themselves when you enter your email address and password. If an app asks for them, choose '''IMAP''' and enter the settings above.

* '''Outlook:''' go to '''File''' > '''Add Account''' (in the new Outlook, '''Settings''' > '''Accounts''' > '''Add account'''), enter your email address, and choose '''IMAP''' if it asks for the account type.
* '''iPhone and iPad:''' go to '''Settings''' > '''Apps''' > '''Mail''' > '''Mail Accounts''' > '''Add Account''' > '''Other''' > '''Add Mail Account'''. On older versions of iOS, go to '''Settings''' > '''Mail''' > '''Accounts'''. Choose '''IMAP''' and enter the settings. Alternatively, on '''Connect Devices''' in cPanel, download the iOS configuration profile on your device, which sets everything up for you.
* '''Mac (Apple Mail):''' go to '''Mail''' > '''Add Account''' > '''Other Mail Account'''. The configuration profile on '''Connect Devices''' works on a Mac too.
* '''Android (Gmail app):''' tap your profile picture > '''Add another account''' > '''Other''', enter your email address, and choose '''Personal (IMAP)'''.
* '''Thunderbird:''' go to '''Account Settings''' > '''Account Actions''' > '''Add Mail Account''', and enter your name, email address and password.

== If it doesn't work ==

* '''Wrong password:''' log in to webmail with the same address and password to check them. To change the password, use '''Manage''' next to the account in '''Email Accounts'''.
* '''Certificate warnings:''' use the server name shown in '''Connect Devices''' exactly.
* '''Can't send email:''' make sure outgoing authentication is turned on and uses the same username and password as incoming. If port 465 is blocked on your network, try port 587 with STARTTLS.
* '''Mailbox full:''' each email account has a storage limit, which you can raise under '''Manage'''.

If you still can't connect, please [[Open a support ticket|open a support ticket]] and include the exact error message.

[[Category:cPanel]]

Set up email on your computer or phone - Revision history

Docs admin: Rewritten for current Acenet services (Main Page refresh)