https://kb.acenet.us/index.php?action=history&feed=atom&title=Restore_files%2C_databases_and_email_with_JetBackup 2026-10-27T16:56:10Z Revision history for this page on the wiki MediaWiki 1.45.6 https://kb.acenet.us/index.php?title=Restore_files,_databases_and_email_with_JetBackup&diff=2896&oldid=prev 2026-10-27T13:55:17Z

<p>New article (cPanel section, Oct 2026)</p> <p><b>New page</b></p><div>We back up your cPanel hosting account automatically every day with &#039;&#039;&#039;JetBackup&#039;&#039;&#039;, and store the backups on separate storage. You can restore files, databases, email accounts or your whole account yourself, or download a backup, from cPanel.<br /> <br /> Backups are usually kept for about two weeks. You can see which backup dates are available in JetBackup. For important data, also keep your own copies, for example by downloading a backup regularly.<br /> <br /> == Open JetBackup ==<br /> <br /> &#039;&#039;&#039;1.&#039;&#039;&#039; Log in to cPanel. See [[Log in to cPanel and WHM from the Client Area]].<br /> <br /> &#039;&#039;&#039;2.&#039;&#039;&#039; In the &#039;&#039;&#039;Files&#039;&#039;&#039; section, click &#039;&#039;&#039;JetBackup 5&#039;&#039;&#039;. You can also search for &quot;JetBackup&quot; in cPanel.<br /> <br /> == Restore files ==<br /> <br /> &#039;&#039;&#039;1.&#039;&#039;&#039; Click &#039;&#039;&#039;Home Directory&#039;&#039;&#039;.<br /> <br /> &#039;&#039;&#039;2.&#039;&#039;&#039; Choose the backup date you want to restore from.<br /> <br /> &#039;&#039;&#039;3.&#039;&#039;&#039; Select the files or folders to restore, for example only the public_html folder or a single file.<br /> <br /> &#039;&#039;&#039;4.&#039;&#039;&#039; Click &#039;&#039;&#039;Restore&#039;&#039;&#039; and confirm.<br /> <br /> Restored files replace the current files with the same names.<br /> <br /> == Restore a database ==<br /> <br /> &#039;&#039;&#039;1.&#039;&#039;&#039; Click &#039;&#039;&#039;Databases&#039;&#039;&#039;.<br /> <br /> &#039;&#039;&#039;2.&#039;&#039;&#039; Select the database. To use an older backup, choose a different backup date.<br /> <br /> &#039;&#039;&#039;3.&#039;&#039;&#039; Click &#039;&#039;&#039;Restore&#039;&#039;&#039; and confirm.<br /> <br /> Restoring a database replaces its current contents with the backup.<br /> <br /> == Restore email accounts ==<br /> <br /> &#039;&#039;&#039;1.&#039;&#039;&#039; Click &#039;&#039;&#039;Email Accounts&#039;&#039;&#039;.<br /> <br /> &#039;&#039;&#039;2.&#039;&#039;&#039; Select the email account. To use an older backup, choose a different backup date.<br /> <br /> &#039;&#039;&#039;3.&#039;&#039;&#039; Click &#039;&#039;&#039;Restore&#039;&#039;&#039; and confirm.<br /> <br /> == Restore your whole account ==<br /> <br /> &#039;&#039;&#039;Full Account Backups&#039;&#039;&#039; restores everything in your account: files, databases, email and settings. &#039;&#039;&#039;This replaces all current data in your account&#039;&#039;&#039; with the backup, so only use it when you need to go back completely, for example after a serious problem. To undo a smaller mistake, restore only the files or database you need.<br /> <br /> == Download a backup ==<br /> <br /> You can download a backup to keep your own copy, for example a full account backup or a single database. Choose the backup and select download instead of restore. When it&#039;s ready, you&#039;ll find the download link in JetBackup.<br /> <br /> == Check progress ==<br /> <br /> Restores and downloads are added to the &#039;&#039;&#039;Queue&#039;&#039;&#039;. Open it to see progress. When the status shows &#039;&#039;&#039;Completed&#039;&#039;&#039;, the restore is done.<br /> <br /> If you need help restoring, or the backup you need isn&#039;t listed, please [[Open a support ticket|open a support ticket]].<br /> <br /> [[Category:cPanel]]</div>

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