How to Create a Support Ticket - Revision history

Docs admin at 14:35, 3 November 2016

2016-11-03T14:35:24Z

← Older revision		Revision as of 10:35, 3 November 2016
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	5) Click the drop down button under Related Service and choose the service that you need assistance with.		5) Click the drop down button under Related Service and choose the service that you need assistance with.

	6) Under Message, type the issue that you are having and the steps that you already ~~took~~ to try and resolve the issue.		6) Under Message, type the issue that you are having and the steps that you have already taken to try and resolve the issue.

	7) Click Submit and your ticket will be sent.		7) Click Submit and your ticket will be sent.

	[[Category:WHMCS]]		[[Category:WHMCS]]

Docs admin at 14:34, 3 November 2016

2016-11-03T14:34:26Z

← Older revision		Revision as of 10:34, 3 November 2016
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	{{Client Area Password Reset}}		{{Client Area Password Reset}}

	2) Once you're logged in, click on ~~the "~~Open ~~New~~ Ticket~~" button~~.		2) Once you're logged in, click on 'Open Ticket'.

	[[File:OpenTicketButton.png]]		[[File:OpenTicketButton.png]]

Docs admin at 14:33, 3 November 2016

2016-11-03T14:33:41Z

← Older revision		Revision as of 10:33, 3 November 2016
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	2) Once you're logged in, click on the "Open New Ticket" button.		2) Once you're logged in, click on the "Open New Ticket" button.

	[[File:~~NewOpenNewTicketButton~~.~~jpg~~]]		[[File:OpenTicketButton.png]]

	3) Click the department that you need assistance from:		3) Click the department that you need assistance from:

Docs admin at 14:21, 20 June 2016

2016-06-20T14:21:05Z

← Older revision		Revision as of 10:21, 20 June 2016
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	1) Log into your Acenet Helpdesk/Client Area:		1) Log into your Acenet Helpdesk/Client Area:

	~~https://billing.ace-host.net/~~		{{Client Area}}

	Note - If you do not have your password for your Client Area/billing account, you can request a password reset here:		Note - If you do not have your password for your Client Area/billing account, you can request a password reset here:

	Client Area Password Reset		{{Client Area Password Reset}}

	2) Once you're logged in, click on the "Open New Ticket" button.		2) Once you're logged in, click on the "Open New Ticket" button.

Docs admin at 14:18, 20 June 2016

2016-06-20T14:18:08Z

← Older revision		Revision as of 10:18, 20 June 2016
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	7) Click Submit and your ticket will be sent.		7) Click Submit and your ticket will be sent.

			[[Category:WHMCS]]

Docs admin: Created page with "1) Log into your Acenet Helpdesk/Client Area: https://billing.ace-host.net/ Note - If you do not have your password for your Client Area/billing account, you can request a..."

2016-06-20T14:17:15Z

Created page with "1) Log into your Acenet Helpdesk/Client Area: https://billing.ace-host.net/ Note - If you do not have your password for your Client Area/billing account, you can request a..."

New page

1) Log into your Acenet Helpdesk/Client Area:

https://billing.ace-host.net/

Note - If you do not have your password for your Client Area/billing account, you can request a password reset here:

Client Area Password Reset

2) Once you're logged in, click on the "Open New Ticket" button.

[[File:NewOpenNewTicketButton.jpg]]

3) Click the department that you need assistance from:
Technical Support or Sales and Billing.

4) Type in the subject of your ticket, such as a brief statement of your issue.
For example, "Email password reset help" or "cPanel password reset help"

5) Click the drop down button under Related Service and choose the service that you need assistance with.

6) Under Message, type the issue that you are having and the steps that you already took to try and resolve the issue.

7) Click Submit and your ticket will be sent.