Cancel a service - Revision history

Docs admin: Rewritten for the current Client Area (WHMCS 8), checked against the live Client Area

2026-10-27T04:49:46Z

Rewritten for the current Client Area (WHMCS 8), checked against the live Client Area

← Older revision		Revision as of 00:49, 27 October 2026
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	~~<html>~~		Here at Acenet, your satisfaction is our mission. If there's anything we can do to exceed your expectations or improve your Acenet experience, please [[Open a support ticket\|open a support ticket]] before you cancel. We're here to help!
	~~<div style='float:right;background-image:url(/images/e/ec/Dissatisfied.png);background-repeat:no-repeat;height:261px;width:220px;padding:175px 30px 0px 30px;'>~~
	Here at Acenet, your satisfaction is our mission. If ~~there’s~~ anything we can do to exceed your expectations or improve your Acenet experience, please ~~reach out to us~~.
	~~We’re~~ here to help!~~<br />~~
	~~<br />~~
	~~<div class="support_submit_ticket rollover">~~
	~~<a href="https://billing.ace-host.net">~~
	~~<img src="/images/6/65/Submit_ticket.png" alt="Submit a Ticket" />~~
	~~</a>~~
	~~</div>~~
	~~</div>~~
	~~</html>~~

	~~'''1'''. Log into your {{Client Area}}~~		== Request a cancellation ==

	~~Lost your billing account password? Click on~~ the ~~following link to reset it~~:		'''1.''' Log in to the [https://billing.ace-host.net Client Area].

	~~{{Client Area Password Reset}}~~		'''2.''' Click '''Services''', then '''My Services'''.

	'''2'''. Click ~~'Services' on~~ the ~~menu bar and then click 'My Services'.<br>~~		'''3.''' Click the service you want to cancel.
	~~<br>~~
	~~[[File:Services1~~.~~png]]~~
	~~<br>~~

	'''3'''~~. Click on~~ '~~Active~~' on the ~~Product/Service you are wanting to cancel.<br>~~		'''4.''' In the '''Actions''' menu on the left, click '''Request Cancellation'''.
	~~<br>~~
	~~[[File:Click service~~.~~png]]~~
	~~<br>~~

	'''~~4'''~~. ~~Click on~~ '~~Request Cancellation~~' ~~under~~ '~~Actions' to the left.<br>~~		'''5.''' Briefly describe your reason for cancelling.
	~~<br>~~
	~~[[File:Request cancellation~~.~~png]]~~
	~~<br>~~

	'''5'''~~. Briefly describe your reason for~~ Cancellation ~~and then click~~ the '~~Request Cancellation~~' ~~button~~.		'''6.''' Choose the '''Cancellation Type''':
			* '''End of Billing Period''': the service stays active until the end of the period you've paid for.
			* '''Immediate''': the service and everything on it are removed as soon as the request is processed.

			'''7.''' Click '''Request Cancellation'''.

	~~''Please note that hosting services will remain active until the end of the term in which the cancellation request is submitted.''~~		Make sure you have a copy of your website, email and databases before the service ends. After cancellation, the data can't be recovered.

	~~==A few extra steps you should consider...==~~

	~~'''6. Confirm cancellation'''~~

	~~The system will send~~ you a ~~confirmation~~ email~~. You can also confirm the cancellation was successful by clicking on~~ the ~~arrow icon next to "Hello, NAME!", and click on "Email History". All emails Acenet sends you are logged there.~~

	~~'''7. Cancel other hosting services'''~~

	~~Each hosting~~ service ~~must be cancelled separately~~. ~~If you do not want other hosting services to renew~~, ~~you must repeat~~ the ~~above process for each hosting service you wish to cancel.~~

	'~~''8. Disable domain registration auto renewal'''~~

	~~If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:~~

	~~[[How to cancel your domain registration]]~~

	~~Domain registrations are billed separately and auto renewal must~~ be ~~disabled to cancel them~~.

			== After you cancel ==

			* '''Confirm the cancellation.''' We'll send you a confirmation email. You can also find it under '''Hello, ''your name''!''' > '''Email History'''.
			* '''Cancel each service separately.''' If you have other services you don't want to renew, repeat these steps for each one.
			* '''Domains are cancelled separately.''' Domain registrations are billed on their own and renew unless you turn off auto-renewal. See [[How to cancel your domain registration]].

	[[Category:Sales and Billing FAQ]]		[[Category:Sales and Billing FAQ]]
	[[Category:WHMCS]]		[[Category:WHMCS]]

Docs admin: Docs admin moved page How to cancel your hosting service to Cancel a service: Clearer task-based title (Client Area update, Oct 2026)

2026-10-27T04:49:28Z

Docs admin moved page How to cancel your hosting service to Cancel a service: Clearer task-based title (Client Area update, Oct 2026)

← Older revision	Revision as of 00:49, 27 October 2026
(No difference)

Docs admin at 14:02, 12 January 2018

2018-01-12T14:02:21Z

← Older revision		Revision as of 10:02, 12 January 2018
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	==A few extra steps you should consider...==		==A few extra steps you should consider...==

	'''7. Confirm cancellation'''		'''6. Confirm cancellation'''

	The system will send you a confirmation email. You can also confirm the cancellation was successful by clicking on the arrow icon next to "Hello, NAME!", and click on "Email History". All emails Acenet sends you are logged there.		The system will send you a confirmation email. You can also confirm the cancellation was successful by clicking on the arrow icon next to "Hello, NAME!", and click on "Email History". All emails Acenet sends you are logged there.

	'''8. Cancel other hosting services'''		'''7. Cancel other hosting services'''

	Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.		Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.

	'''9. Disable domain registration auto renewal'''		'''8. Disable domain registration auto renewal'''

	If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:		If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:

Docs admin at 14:01, 12 January 2018

2018-01-12T14:01:00Z

← Older revision		Revision as of 10:01, 12 January 2018
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	{{Client Area Password Reset}}		{{Client Area Password Reset}}

	'''2'''. Click on 'Services' on the menu bar and then click 'My Services'.		'''2'''. Click 'Services' on the menu bar and then click 'My Services'.<br>
			<br>
			[[File:Services1.png]]
			<br>

			'''3'''. Click on 'Active' on the Product/Service you are wanting to cancel.<br>
			<br>
			[[File:Click service.png]]
			<br>

	~~'''3'''. Click on the Product/Service you are wanting to cancel.~~		'''4'''. Click on 'Request Cancellation' under 'Actions' to the left.<br>
			<br>
	'''4'''. Click on 'Request Cancellation' under 'Actions' to the left.		[[File:Request cancellation.png]]
			<br>

	'''5'''. Briefly describe your reason for Cancellation and then click the 'Request Cancellation' button.		'''5'''. Briefly describe your reason for Cancellation and then click the 'Request Cancellation' button.

Docs admin at 13:41, 12 January 2018

2018-01-12T13:41:52Z

← Older revision		Revision as of 09:41, 12 January 2018
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	'''2'''. Click on 'Services' on the menu bar and then click 'My Services'.		'''2'''. Click on 'Services' on the menu bar and then click 'My Services'.
	~~[[File:services.png]]~~

Docs admin at 13:41, 12 January 2018

2018-01-12T13:41:27Z

← Older revision		Revision as of 09:41, 12 January 2018
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	'''2'''. Click on 'Services' on the menu bar and then click 'My Services'.		'''2'''. Click on 'Services' on the menu bar and then click 'My Services'.
	[[File:]]		[[File:services.png]]

Docs admin at 13:40, 12 January 2018

2018-01-12T13:40:47Z

← Older revision		Revision as of 09:40, 12 January 2018
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	'''2'''. Click on 'Services' on the menu bar and then click 'My Services'.		'''2'''. Click on 'Services' on the menu bar and then click 'My Services'.
			[[File:]]

Docs admin at 13:36, 12 January 2018

2018-01-12T13:36:21Z

← Older revision		Revision as of 09:36, 12 January 2018
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	{{Client Area Password Reset}}		{{Client Area Password Reset}}

	'''2'''. Click on 'Services' and then 'My Services'.		'''2'''. Click on 'Services' on the menu bar and then click 'My Services'.



	'''3'''. Click on the Product/Service you are wanting to cancel.		'''3'''. Click on the Product/Service you are wanting to cancel.

Docs admin at 14:31, 3 November 2016

2016-11-03T14:31:13Z

← Older revision		Revision as of 10:31, 3 November 2016
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	{{Client Area Password Reset}}		{{Client Area Password Reset}}

	'''2'''. Click on ~~the on the "~~Services~~" tab (next to "Home"),~~ and ~~click on "~~My Services~~" from the menu~~.		'''2'''. Click on 'Services' and then 'My Services'.

	'''3'''. Click on the Product/Service you are wanting to cancel.		'''3'''. Click on the Product/Service you are wanting to cancel.

	'''4'''. Click on Request Cancellation under Actions to the left.		'''4'''. Click on 'Request Cancellation' under 'Actions' to the left.

	'''5'''. Briefly describe your reason for Cancellation and then click the 'Request Cancellation' button.		'''5'''. Briefly describe your reason for Cancellation and then click the 'Request Cancellation' button.

Docs admin at 14:29, 3 November 2016

2016-11-03T14:29:33Z

← Older revision		Revision as of 10:29, 3 November 2016
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	'''2'''. Click on the on the "Services" tab (next to "Home"), and click on "My Services" from the menu.		'''2'''. Click on the on the "Services" tab (next to "Home"), and click on "My Services" from the menu.

	'''3'''. Click on ~~"View Details" to~~ the ~~right of the '~~Product/Service' you~~'re~~ wanting to cancel.		'''3'''. Click on the Product/Service you are wanting to cancel.

	'''4'''. Click on ~~the "Management~~ Actions~~" tab (next~~ to ~~"Information" and "Addons") or click on~~ the ~~arrow icon next to it, and click on "Request Cancellation"~~		'''4'''. Click on Request Cancellation under Actions to the left.

	'''5'''. ~~Specify~~ your reason for ~~cancellation in~~ the '~~Briefly Describe your reason for~~ Cancellation' ~~text field~~.		'''5'''. Briefly describe your reason for Cancellation and then click the 'Request Cancellation' button.

	~~'''6'''. Click on the "Request Cancellation" at the bottom.~~

	''Please note that hosting services will remain active until the end of the term in which the cancellation request is submitted.''		''Please note that hosting services will remain active until the end of the term in which the cancellation request is submitted.''