Acenet Knowledgebase - Recent changes [en]

MediaWiki:Common.css

Docs admin — Tue, 27 Oct 2026 18:23:01 GMT

Revert: skin is not responsive, rule had no effect

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How can I create a recursive php.ini file?

Docs admin — Tue, 27 Oct 2026 18:22:16 GMT

Fix double redirect

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	#REDIRECT [[PHP ~~Configuration - php.ini#Recursive~~]]		#REDIRECT [[Change your PHP version and extensions]]

How to make a php.ini file apply to all subdirectories

Docs admin — Tue, 27 Oct 2026 18:22:15 GMT

Fix double redirect

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	#REDIRECT [[PHP ~~Configuration - php.ini#Recursive]]~~		#REDIRECT [[Change your PHP version and extensions]]

	~~Add the following code to the .htaccess file within your account's public_html folder (if one does not already exist, create one):~~

	~~<syntaxhighlight lang="bash">~~
	~~<IfModule mod_suphp.c>~~
	~~suPHP_ConfigPath /home/USERNAME/PATH/TO/INI/~~
	~~</IfModule>~~
	~~</syntaxhighlight>~~

	~~(replacing '/home/USERNAME/PATH/TO/INI/' with the appropriate path to your custom php.ini file)~~

	~~Properly configured example:~~

	~~<syntaxhighlight lang="bash">~~
	~~<IfModule mod_suphp.c>~~
	~~suPHP_ConfigPath /home/example/public_html/shop/~~
	~~</IfModule>~~
	~~</syntaxhighlight>~~

	~~In the above example, the custom php.ini file is located at:~~

	~~/home/example/public_html/shop/php.ini~~

	~~and that php.ini file is now recursive which means it will effect all of the web accessible directories within the account~~ and ~~not just the directory it's located in.~~

	~~Related articles:~~

	~~[[How to change PHP settings with a php.ini]]~~

	~~[[Category:PHP~~]]

How to change PHP settings with a php.ini

Docs admin — Tue, 27 Oct 2026 18:22:15 GMT

Fix double redirect

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	#REDIRECT [[~~PHP Configuration - php.ini#Cloud]]~~		#REDIRECT [[Change your PHP version and extensions]]

	~~This article shows you how to customize the php configuration using a php.ini file to modify php configurations for~~ your ~~script. You can change any of the~~ PHP ~~settings that are configured on the server by using a custom php.ini file. All you need to do is create a text document entitled:~~

	~~<pre>php.ini</pre>~~

	~~Within this text document, specify the setting(s) you're wanting to change on separate lines. Here are some examples of PHP settings that you can change:~~

	~~<syntaxhighlight lang="bash">register_globals = Off~~
	~~memory_limit = 64M</syntaxhighlight>~~

	~~You will then need to set the permissions of the file to '755'~~ and place it within the executing script's directory (the same directory that your script is located that requires this setting) because php.ini files are not recursive. If you're wanting to make your custom php.ini file recursive, in which it will affect all of your account's web accessible directories, you can view details on how to do so here:

	~~[[How to make a php.ini file apply to all subdirectories]]~~

	{{note\|You will want to be careful when using a recursive php.ini file though because it will affect all of the scripts installed within your account. A recursive php.ini file may even cause some of your scripts to break if they need settings configured differently than what you have specified in your recursive php.ini file.}}

	~~You can verify that the settings you specified have taken effect by creating a text document entitled:~~

	~~<pre>phpinfo.php</pre>~~

	~~with the following specified within it:~~

	~~<syntaxhighlight lang="bash"><? phpinfo(); ?></syntaxhighlight>~~

	~~You will then upload the 'phpinfo.php' file to the same directory you uploaded the 'php.ini' file to and view the 'phpinfo.php' file in your internet browser.~~

	~~[[Category:PHP~~]]

Cancel a service

Docs admin — Tue, 27 Oct 2026 18:21:38 GMT

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	* '''Confirm the cancellation.''' We'll send you a confirmation email. You can also find it under '''Hello, ''your name''!''' > '''Email History'''.		* '''Confirm the cancellation.''' We'll send you a confirmation email. You can also find it under '''Hello, ''your name''!''' > '''Email History'''.
	* '''Cancel each service separately.''' If you have other services you don't want to renew, repeat these steps for each one.		* '''Cancel each service separately.''' If you have other services you don't want to renew, repeat these steps for each one.
	* '''Domains are cancelled separately.''' Domain registrations are billed on their own and renew unless you turn off auto-renewal. See [[~~How to cancel your~~ domain registration]].		* '''Domains are cancelled separately.''' Domain registrations are billed on their own and renew unless you turn off auto-renewal. See [[Cancel a domain registration]].

	[[Category:Sales and Billing FAQ]]		[[Category:Sales and Billing FAQ]]
	[[Category:WHMCS]]		[[Category:WHMCS]]

Category:WHM

Docs admin — Tue, 27 Oct 2026 18:21:38 GMT

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	=== Your own server (cloud or dedicated) ===		=== Your own server (cloud or dedicated) ===
			* [[Connect to your server via SSH]]
	* [[Install cPanel on your server]]		* [[Install cPanel on your server]]
	* [[Secure your cPanel server]]		* [[Secure your cPanel server]]

Category:CPanel

Docs admin — Tue, 27 Oct 2026 18:21:37 GMT

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	* [[cPanel, WHM and Webmail login addresses]]		* [[cPanel, WHM and Webmail login addresses]]
			* [[Set up email on your computer or phone]]
			* [[Upload files to your website]]
			* [[Free SSL certificates with AutoSSL]]
	* [[Scan your website for malware]]		* [[Scan your website for malware]]
	* [[Imunify360 website protection]]		* [[Imunify360 website protection]]
			* [[Recover a hacked website]]
			* [[Secure your WordPress or Joomla website]]
	* [[Resource limits and the Resource Limit Is Reached error]]		* [[Resource limits and the Resource Limit Is Reached error]]
	* [[Change your PHP version and extensions]]		* [[Change your PHP version and extensions]]
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	* [[Change your cPanel password]] from the Client Area		* [[Change your cPanel password]] from the Client Area
	* [[Find your cPanel username]]		* [[Find your cPanel username]]
			* [[Clear your browser's cache]]

	If you can't find what you need, please [[Open a support ticket\|open a support ticket]].		If you can't find what you need, please [[Open a support ticket\|open a support ticket]].

Main Page

Docs admin — Tue, 27 Oct 2026 18:21:36 GMT

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	<span style="font-size:2em;color:#2272C2;">Welcome to the Acenet Knowledgebase</span>		<span style="font-size:2em;color:#2272C2;">Welcome to the Acenet Knowledgebase</span>

	~~This is the sum of Acenet's knowledge (or at least what we have written down so far). Our mission is to give you the needed resources to accomplish~~ your ~~goals. Whether you are using {{Shared Hosting}}~~, ~~a [http://www.ace-host.net/dedicated-~~servers~~/ Dedicated Server]~~, ~~or a service in between, our Knowledgebase will help you get the job done~~ with ~~ease.~~		Step-by-step guides for your web hosting, servers, domains and Client Area. Search with the box at the top of the page, or start with the guides below. If you can't find what you need, please [[Open a support ticket\|open a support ticket]].

	~~To make~~ the ~~best use of this Library, we suggest using the search bar in~~ the ~~upper right hand corner~~ of the page. If you'~~re unsure where to get begin~~, ~~we've included some of our recommended getting started documentation below~~.


	<div class="who_are_you"><span class="who_are_you_title">Web Hosting (cPanel)</span>		<div class="who_are_you"><span class="who_are_you_title">Web Hosting (cPanel)</span>
	[[~~How~~ to ~~configure PHP~~]]<br />		[[Log in to cPanel and WHM from the Client Area]]<br />
	[[~~:Category:Email\|Configuring~~ your ~~Email Client~~]]<br />		[[Set up email on your computer or phone]]<br />
	[[~~:Category:FTP\|Connecting~~ with ~~FTP~~]]<br />		[[Upload files to your website]]<br />
	[[:Category:~~cPanel~~\|cPanel ~~General Usage~~]]<br />		[[Free SSL certificates with AutoSSL]]<br />
			[[Change your PHP version and extensions]]<br />
			[[:Category:CPanel\|All cPanel guides]]<br />
	</div>		</div>

	<div class="who_are_you"><span class="who_are_you_title">Dedicated Servers</span>		<div class="who_are_you"><span class="who_are_you_title">Cloud & Dedicated Servers</span>
	[[~~:Category:LAMP Guides\|LAMP Guides]]<br />~~		[[Manage your cloud server]]<br />
	~~[[:Category:LEMP Guides\|LEMP Guides]]<br />~~
	~~[[AutoSSL~~]]<br />
	[[Connect to your server via SSH]]<br />		[[Connect to your server via SSH]]<br />
	[[~~Bandwidth Monitoring~~]]<br />		[[Install cPanel on your server]]<br />
	[[Secure your cPanel server]]<br />		[[Secure your cPanel server]]<br />
	[[Locked out of your server]]<br />		[[Locked out of your server]]<br />
	~~</div>~~		[[:Category:LAMP Guides\|LAMP Guides]] and [[:Category:LEMP Guides\|LEMP Guides]]<br />

	~~<div class="who_are_you"><span class="who_are_you_title">VPS Hosting</span>~~
	[[:Category:LAMP Guides\|LAMP Guides]]~~<br />~~
	[[:Category:LEMP Guides\|LEMP Guides~~]]<br />~~
	~~[[Install cPanel on your server]]<br />~~
	~~[[Secure your cPanel server]]<br />~~
	~~[[:Category:WHMCS\|Client Area (WHMCS)~~]]<br />
	</div>		</div>

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	[[Get started with reseller hosting]]<br />		[[Get started with reseller hosting]]<br />
	[[Set up nameservers in WHM]]<br />		[[Set up nameservers in WHM]]<br />
	[[:Category:WHM\|WHM guides]]<br />		[[:Category:WHM\|All WHM guides]]<br />
	</div>		</div>

	<~~br /~~><br /><br /><br /><br /><br /><br /><br />		<div class="who_are_you"><span class="who_are_you_title">Domains</span>
			[[Register a new domain]]<br />
			[[Transfer a domain to Acenet]]<br />
			[[Change your domain's nameservers]]<br />
			[[Update your domain's contact information]]<br />
			[[Cancel a domain registration]]<br />
			</div>

	<div ~~class~~="~~who_are_you~~">~~<span class="who_are_you_title">Domain Registration</span>~~		<div style="clear:both;height:1em;"></div>
	~~[[Change your domain registration WHOIS Contact Information\|Change your WHOIS Information]]<br />~~
	~~[[How to cancel your domain registration]]<br />~~
	~~[[Transferring your domain registration to Acenet]]<br />~~
	</div>

	<div class="who_are_you"><span class="who_are_you_title">Website Security</span>		<div class="who_are_you"><span class="who_are_you_title">Website Security</span>
			[[Secure your WordPress or Joomla website]]<br />
	[[Scan your website for malware]]<br />		[[Scan your website for malware]]<br />
	[[~~How to recover from~~ a hacked website~~\|How to recover a hacked website]]<br />~~		[[Recover a hacked website]]<br />
	~~[[Securing your Wordpress blog against Hacking\|Securing your Wordpress blog~~]]<br />		[[Imunify360 website protection]]<br />
	[[~~Securing your Joomla~~ website ~~against Hacking\|Securing your Joomla Site~~]]<br />
	</div>		</div>

	<div ~~style~~="~~clear:both;~~"></div>		<div class="who_are_you"><span class="who_are_you_title">Backups</span>
			[[Restore files, databases and email with JetBackup\|Restore from our daily backups]]<br />
			[[Back up your website to your own computer with rclone]]<br />
			</div>

			<div class="who_are_you"><span class="who_are_you_title">Account & Billing</span>
			[[Pay or download an invoice]]<br />
			[[Secure your Client Area account]]<br />
			[[Upgrade or downgrade your hosting plan]]<br />
			[[Cancel a service]]<br />
			[[:Category:WHMCS\|All Client Area guides]]<br />
			</div>

	<span ~~style~~="~~font-size:2em;color:#2272C2;~~">~~General FAQ~~</span>		<div class="who_are_you"><span class="who_are_you_title">Common Questions</span>
			[[Resource limits and the Resource Limit Is Reached error\|"Resource Limit Is Reached" error]]<br />
			[[Clear your browser's cache]]<br />
			[[Find your cPanel username]]<br />
			[[Open a support ticket]]<br />
			</div>

	Here are some of the most frequent general usage questions we get asked by our clients. More information can be found in the [[:Category:Technical Support FAQ\|Technical Support FAQ]] or [[:Category:Sales and Billing FAQ\|Sales and Billing FAQ]] categories.		<div style="clear:both;"></div>

	~~[[How to respond to an Acenet ticket]]~~<~~br />~~
	~~[[How to~~ clear ~~your internet browser's cache]]<br />~~
	~~[[How to cancel your hosting service]]<br /~~>
	~~[[Upgrade or downgrade your hosting plan]]~~<br />

Cancel a domain registration

Docs admin — Tue, 27 Oct 2026 18:21:36 GMT

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-<html>
+To cancel a domain registration, turn off its auto-renewal. The domain stays registered and working until its expiry date, and then isn't renewed.
-To cancel your domain registration, simply disable auto-renewal. Here's how:
+'''1.''' Log in to the [https://billing.ace-host.net Client Area].
-'''1'''. Log into your {{Client Area}}
+'''2.''' Click '''Domains''', then '''My Domains'''.
-{{Client Area Password Reset}}
+'''3.''' Click the domain.
-'''2'''. Click 'Domains' on the menu bar and then click on 'My domains'. <br>
+'''4.''' Click '''Auto Renew''' in the menu on the left, then click '''Disable Auto Renew'''.
-IMPORTANT: If you have a PayPal Payment Subscription setup for this service, you will want to cancel your subscription through PayPal Account. Here is PayPal's Help Center Article on [https://www.paypal.com/selfhelp/article/FAQ2058/3 Canceling Payment Subscription].
+Repeat these steps for each domain you want to cancel.
-[[Category:Sales and Billing FAQ]]
+Things to know:

Clear your browser's cache

Docs admin — Tue, 27 Oct 2026 18:21:35 GMT

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-Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.
+Your browser keeps copies of the pages you visit, so they load faster next time. After you change your website, you may still see the old version until you clear those saved copies (the cache).
-{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}
+== Reload the page first ==
-==Mozilla Firefox==
+Often a hard reload is enough. It reloads the page you're on without using the cache:
-[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner.
+== Clear the cache ==
-[2] Select "Options".
+* '''Chrome, Edge and Firefox:''' press '''Ctrl + Shift + Delete''' (on a Mac, '''Command + Shift + Delete'''). Choose a time range such as '''All time''', tick '''Cached images and files''' (in Firefox, '''Temporary cached files and pages'''), untick everything else so you stay logged in to websites, and click '''Clear data''' or '''Clear'''.
-[3] Go to Privacy & Security panel.
+== Still seeing the old version? ==
-[4] Under the Cookies and Site Data section, click on the [[File:firefox_clearnow.jpg]] icon.
+* Try a private or incognito window, or another device. If it looks right there, it was your cache.
-[5] Remove the check mark in front of Cookies and Site Data.
+[[Category:cPanel]]

Secure your WordPress or Joomla website

Docs admin — Tue, 27 Oct 2026 18:21:34 GMT

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	~~Security is a growing concern with all of the hackers~~ and ~~script kiddies waiting~~ to ~~do bad things~~ to ~~your site~~. ~~There are ways to improve the security~~ of ~~your blog so that it is more secure than it otherwise might be~~. ~~This article discusses some measures an ordinary blogger can take to protect his/her blog~~.		WordPress, Joomla and similar applications are safe to use, as long as you keep them up to date. Most hacked websites were running out-of-date software. These steps prevent nearly all problems.

	~~==Why a Blog Is Vulnerable to Hacking and Other Exploits==~~		Our servers also protect your website automatically with Imunify360. See [[Imunify360 website protection]].

	All websites on the Internet are vulnerable to hacking and other exploits. There are no exceptions. The reason is simple: unlike your own personal computer, which may only connect to the Internet sporadically (such as when you turn it on your computer to surf), websites are hosted on servers that are permanently connected to the Internet, exposed to anyone who wants to connect to it.		== Keep everything updated ==

	~~Sites that run blog scripts~~, ~~content management system (CMS) software or any other type of script, have an additional area of vulnerability to contend with~~. ~~The software (blog or CMS script) is actually online~~, ~~along with your content~~. ~~If there are~~ any ~~security holes in the software, they can be exploited by~~ a ~~person who connects to~~ your ~~website~~.		* '''Turn on automatic updates''' where you can. WordPress installs minor and security updates by itself. In '''Dashboard''' > '''Updates''' you can also turn on automatic updates for major versions, and for each plugin and theme on the '''Plugins''' and '''Themes''' pages. In Joomla, check '''System''' > '''Update''' regularly.
			* '''Log in at least once a month''' and install any waiting updates.
			* '''Use a supported PHP version.''' See [[Change your PHP version and extensions]].

	==~~Symptoms of a Hacked WordPress Blog~~==		== Use fewer, well-maintained add-ons ==

	~~If your blog has never been hacked before~~, you ~~may wonder what the consequences~~ are. In the ~~past~~, ~~hacked blogs have exhibited one~~ or ~~more of the following symptoms:~~		* Install plugins, extensions and themes only from the official WordPress or Joomla directories, or from developers you trust. Never use "nulled" (pirated) copies of paid ones: they often contain malware.
			* Choose ones that are updated regularly and widely used.
			* Delete the ones you don't use. Deactivating isn't enough.
			* Remove old copies of your site, such as test or backup installations in other folders. They get forgotten and stop being updated.

	~~[1] The blog may be defaced.~~		== Protect your logins ==

	~~[2] The hackers install hidden links~~ on ~~the blog that point to sites they own~~. ~~Since Google ranks sites according~~ to ~~the number of links pointing to them (among other things)~~, ~~the intention is to make their site appear more important to Google~~.		* Use a strong, unique password for every admin user, and don't reuse it anywhere else.
			* Turn on two-factor authentication. Joomla includes it under '''Users''' > '''Manage''' > your user > '''Multi-factor Authentication'''. For WordPress, use a two-factor plugin such as Two Factor or Wordfence Login Security.
			* Give admin access only to people who need it, and remove users who no longer do.
			* Don't use "admin" as a username.

	~~[3] The hackers may inject some sort of script coding (usually javascript or an iframe) which will install some sort of malware on the computers of unsuspecting visitors.~~		== Keep backups ==

	[4] ~~As a result of the above things happening~~, ~~Google may remove the blog from their search engine results. Traffic~~ to ~~the blog will therefore plummet~~.		We back up your account every day. See [[Restore files, databases and email with JetBackup]]. For an extra copy that you control, see [[Back up your website to your own computer with rclone]].

	~~Hence, it's not just a matter of defacement if your site is compromised. There are serious side effects that will cost the blogger considerable effort just to clean up and recover.~~		== If something goes wrong ==

	~~==Measures to Improve the Security of Your WordPress Blog==~~		See [[Recover a hacked website]].

	~~===Keep Your WordPress and Plugins Updated to the Latest Version===~~		[[Category:cPanel]]

	There is a automatic update feature within WordPress starting with 2.7. However, there is an even easier plugin that allows you to download all of your backups in the process of updating. It even can be set up to upgrade, back everything up, and require no additional interaction other than clicking on it from the Wordpress Admin page..

	~~http://wordpress.org/extend/plugins/wordpress-automatic-upgrade/~~

	~~===Password Protect Your wp-admin Directory===~~

	Although the above measure is the only real solution to protecting your site, by plugging the security hole, there are other less effective methods that you can use in addition to keeping WordPress up-to-date.

	One of them is to password protect your wp-admin directory on your site. This is different from setting a password for your WordPress user account. When you password protect your wp-admin directory, any attempt to directly load a page from that directory will cause a "401 Unauthorized" error unless a specific user name and password combination is supplied.

	Like all other measures in this tutorial, password protecting the directory does not guarantee anything. However, it may help if hackers discover that one of the scripts in the wp-admin directory contains a security hole, and the WordPress developers have not yet issued a fixed version. Let's say for example that the admin.php script has a hole so that hackers can break into your system by accessing (say) "http://www.example.com/wp-admin/admin.php?exploit-security-hole". If you password protect your wp-admin directory, that exploit will not succeed unless the hacker also knows your username/password for that directory.

	The procedure for password protecting a directory can be found in [[How to Password Protect a Directory]] on your website. If, after doing that, you find that you can no longer log into your blog, you will also need to set up a 401 error page for your site. To do that, see my tutorial How to Access Non-Drupal Folders on Your Drupal Website. Although that tutorial talks about Drupal, the procedure for setting up a 401 handler is the same if your blog is on an Apache web server (which is true for most sites). You can ignore the section "Enabling Support for other Directory Index Files" in that article -- it's not relevant for our purposes here.

	~~There are a few things you should note about protecting your wp-admin directory.~~

	When you log into your WordPress blog, you will be asked to enter two sets of username/passwords pairs, one by the web server that is guarding your wp-admin directory, and one by WordPress for your blog user account.

	For better security, you should set a username/password combination that is different from that which you use for your WordPress blog account. That way, if one pair is compromised in some way, at least you won't lose everything.

	~~This password protection is not 100% foolproof.~~

	The username and password are transmitted by your browser to the web server without encryption. Anyone sniffing your traffic will be able to find out your password. That goes for your WordPress blog account as well.

	Also, there is no guarantee that the buggy script resides in the wp-admin directory. It may well reside in your main blog directory or one of your theme files or plugins. For example, at one time, the "xmlrpc.php" file, which is found in your main blog directory, was found to have a security flaw. Password protecting those other directories is out of the question, since it will cause other types of problems including the very important one that no one except you can read your blog.

	~~===Run a WordPress Security Scan===~~

	~~There is a plugin which will scan your installation, and tell you what needs to be done to secure your site:~~

	~~http://wordpress.org/extend/plugins/wp-security-scan/~~

	[[Category:~~WordPress~~]]

Recover a hacked website

Docs admin — Tue, 27 Oct 2026 18:21:34 GMT

Rewritten for current Acenet services (Main Page refresh)

Show changes

Free SSL certificates with AutoSSL

Docs admin — Tue, 27 Oct 2026 18:21:33 GMT

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	~~AutoSSL is the solution to one of the biggest headaches that exists for every~~ cPanel ~~& WHM user:~~ SSL ~~installation and renewal.~~ AutoSSL ~~installs FREE signed SSL certificates that are automatically generated and installed on the server. There is no need for you to generate a certificate signing request (CSR)~~, ~~pay a Certificate Authority (CA) for each certificate, or renew certificates when they expire. cPanel takes care of everything for you~~.		Every website on our cPanel servers gets a free SSL certificate from '''AutoSSL''', so visitors can use your site securely over https://. AutoSSL installs the certificate automatically and renews it before it expires. You don't need to buy, request or renew anything.
	~~<br><br>~~
	~~If your website is on a shared server,~~ AutoSSL ~~is already enabled. If your existing SSL certificate is expiring in~~ the ~~next week, a new SSL~~ certificate ~~will~~ automatically ~~be provisioned~~ and ~~installed. If you have never had an SSL certificate installed~~ before~~, there should be one installed now~~.
	~~<br><br>~~
	~~If you are on a Cloud or Dedicated server, you may~~ need to ~~check that AutoSSL is enabled~~.
	~~<br><br>~~

			AutoSSL covers each domain and subdomain in your account, including the www. version and the mail. address, as long as they point to our server.

	==~~=How to Enable AutoSSL=~~==		== Check your certificates ==
	By default, only cPanel is listed as a SSL provider. There is a plugin available for Let's Encrypt. It can be installed by logging into SSH on your cPanel server as root, and running the following command:

	~~<syntaxhighlight lang="bash"~~>/~~scripts/install_lets_encrypt_autossl_provider</syntaxhighlight>~~		'''1.''' Log in to cPanel and go to '''Security''' > '''SSL/TLS Status'''.

	~~In WHM, navigate to SSL/TLS -> Manage AutoSSL~~. ~~Select a SSL Provider, check mark any additional checkboxes offered, and click Save~~.		'''2.''' Each domain shows its certificate status. A green padlock means it's covered.

	~~Once saved~~, click ~~the "~~Run AutoSSL ~~for All Users" button~~. ~~This will start the initial cronjob run to identify domains resolving to the server that do not have an SSL (or have an expired SSL Certificate), or have~~ a ~~valid certificate about to expire. The cronjob will generate and install the SSL certificate for all valid domains~~.		'''3.''' If a domain isn't covered yet, click '''Run AutoSSL'''. It takes a few minutes.

			To send all visitors to the secure address, go to '''Domains''' > '''Domains''' and turn on '''Force HTTPS Redirect''' for your domain.

	~~[[File:autossl.png]]~~		== If a domain doesn't get a certificate ==

	~~===How to Troubleshoot AutoSSL===~~		The status on '''SSL/TLS Status''' explains why. The most common reasons are:

	If ~~you have any problem with~~ the ~~application~~, ~~you can view~~ the ~~logs for~~ AutoSSL ~~right from~~ the ~~WHM interface~~. ~~After the first run of the cronjob you’ll see the logs listed~~ in ~~the ‘Logs’ tab~~. ~~You~~ can ~~load~~ the ~~log by selecting the log file you’d like~~ to ~~view and clicking ‘View Log’~~.		* '''The domain doesn't point to our server yet.''' AutoSSL can only issue a certificate once the domain's DNS points here. After you change nameservers or DNS records, allow a few hours, then click '''Run AutoSSL''' again.
			* '''Cloudflare or another proxy.''' If the domain uses Cloudflare's proxy, set Cloudflare's SSL mode to '''Full (strict)''', and make sure nothing blocks the <code>/.well-known/</code> folder, which AutoSSL uses to confirm the domain.
			* '''Rules that block verification.''' Rules in your <code>.htaccess</code> file, or a security plugin, can block the <code>/.well-known/</code> folder. Allow access to it, then run AutoSSL again.
			* '''Unused subdomains.''' Subdomains you don't use, such as ''cpanel.'' or ''webdisk.'', can show as not covered. That's harmless.

	[[~~File~~:~~autossl2.png~~]]		== Mixed content warnings ==

			If your site has a certificate but the browser still shows a warning or no padlock, the page is loading some images or scripts over http://. Update those links to https://. In WordPress, update the '''WordPress Address''' and '''Site Address''' under '''Settings''' > '''General''' to start with https://.

			== Your own server ==

			On a cloud server or dedicated server, AutoSSL is set up in WHM under '''SSL/TLS''' > '''Manage AutoSSL'''. Choose a provider, such as Let's Encrypt or Sectigo, and click '''Run AutoSSL For All Users'''. The '''Logs''' tab shows what happened for each domain. See cPanel's [https://docs.cpanel.net/whm/ssl-tls/manage-autossl/ Manage AutoSSL] documentation.

			If you need a certificate with extra validation, such as an organization-validated certificate, please [[Open a support ticket\|open a support ticket]] in the '''Sales and Billing''' department.

			[[Category:cPanel]]

Upload files to your website

Docs admin — Tue, 27 Oct 2026 18:21:32 GMT

Rewritten for current Acenet services (Main Page refresh)

New page

There are two easy ways to upload and manage your website's files: '''File Manager''' in cPanel, which works in your browser, and an '''FTP program''' such as FileZilla, which is better for many files or large folders.

Your main website's files go in the '''public_html''' folder. Each additional domain or subdomain has its own folder, shown under '''Domains''' in cPanel.

== File Manager ==

'''1.''' Log in to cPanel and go to '''Files''' > '''File Manager'''.

'''2.''' Open the folder you want, for example public_html.

'''3.''' Click '''Upload''' and choose your files. To upload a whole website at once, upload it as a .zip file, then right-click it and choose '''Extract'''.

File Manager can also edit, move, rename, compress and delete files, and change permissions.

== FTP with FileZilla ==

FileZilla is a free FTP program for Windows, Mac and Linux, available from [https://filezilla-project.org/ filezilla-project.org]. Other FTP programs, such as WinSCP and Cyberduck, work the same way.

'''1.''' In FileZilla, go to '''File''' > '''Site Manager''' > '''New site'''.

'''2.''' Enter:
{| class="wikitable"
! Setting !! Value
|-
| Protocol || FTP - File Transfer Protocol
|-
| Host || your domain name, for example ''example.com'', or your server's hostname
|-
| Port || 21
|-
| Encryption || Require explicit FTP over TLS
|-
| Logon type || Normal
|-
| User || your cPanel username, or an FTP account such as ''you@example.com''
|-
| Password || the matching password
|}

'''3.''' Click '''Connect'''. If FileZilla asks you to trust the server's certificate, check that it's for your server, and click '''OK'''.

Your computer's files are on the left, and your hosting account is on the right. Drag files between them to upload or download.

'''Encryption''' matters: with '''Require explicit FTP over TLS''', your password and files are sent securely. Don't use plain FTP.

== FTP accounts ==

To give someone access to only one folder, for example a web designer, create a separate FTP account for them in cPanel under '''Files''' > '''FTP Accounts'''. Set its '''Directory''' to the folder they need. They log in with the full username shown, such as ''designer@example.com''.

== SFTP ==

If SSH is turned on for your account, you can also use '''SFTP''' (port 22) in FileZilla with an SSH key. See [[Connect to your server via SSH]].

== If you can't connect ==

* '''Login incorrect:''' check the username and password. FTP account usernames include the domain, for example ''designer@example.com''.
* '''Connection timed out''' or the folder list doesn't load: make sure '''Encryption''' is set to '''Require explicit FTP over TLS''', and try again from a different network. Your IP address may also have been blocked after several failed logins; see [[Imunify360 website protection]].

If you still can't connect, please [[Open a support ticket|open a support ticket]].

[[Category:cPanel]]

Set up email on your computer or phone

Docs admin — Tue, 27 Oct 2026 18:21:32 GMT

Rewritten for current Acenet services (Main Page refresh)

New page

You can read and send your email in any email program or phone app, such as Outlook, Apple Mail, Gmail or Thunderbird. You can also use webmail in your browser without setting anything up. See [[cPanel, WHM and Webmail login addresses]].

First create the email account in cPanel, under '''Email''' > '''Email Accounts'''.

== Find your settings ==

cPanel shows the exact settings for each email account.

'''1.''' Log in to cPanel and go to '''Email''' > '''Email Accounts'''.

'''2.''' Click '''Connect Devices''' next to the email account.

'''3.''' Use the '''Secure SSL/TLS Settings (Recommended)'''. They look like this:

{| class="wikitable"
! Setting !! Value
|-
| Username || your full email address, for example ''you@example.com''
|-
| Password || the email account's password
|-
| Incoming server || the server name shown in cPanel
|-
| IMAP port || 993 (SSL/TLS)
|-
| POP3 port || 995 (SSL/TLS)
|-
| Outgoing (SMTP) server || the same server name
|-
| SMTP port || 465 (SSL/TLS), with authentication turned on
|}

Use the server name exactly as cPanel shows it, so the secure connection matches the server's SSL certificate.

== IMAP or POP3? ==

Choose '''IMAP''' in almost every case. IMAP keeps your email on the server, so the same messages and folders appear on your computer, your phone and webmail. POP3 downloads messages to one device, so they won't be on your other devices.

== Set up your app ==

Most apps find the settings themselves when you enter your email address and password. If an app asks for them, choose '''IMAP''' and enter the settings above.

* '''Outlook:''' go to '''File''' > '''Add Account''' (in the new Outlook, '''Settings''' > '''Accounts''' > '''Add account'''), enter your email address, and choose '''IMAP''' if it asks for the account type.
* '''iPhone and iPad:''' go to '''Settings''' > '''Apps''' > '''Mail''' > '''Mail Accounts''' > '''Add Account''' > '''Other''' > '''Add Mail Account'''. On older versions of iOS, go to '''Settings''' > '''Mail''' > '''Accounts'''. Choose '''IMAP''' and enter the settings. Alternatively, on '''Connect Devices''' in cPanel, download the iOS configuration profile on your device, which sets everything up for you.
* '''Mac (Apple Mail):''' go to '''Mail''' > '''Add Account''' > '''Other Mail Account'''. The configuration profile on '''Connect Devices''' works on a Mac too.
* '''Android (Gmail app):''' tap your profile picture > '''Add another account''' > '''Other''', enter your email address, and choose '''Personal (IMAP)'''.
* '''Thunderbird:''' go to '''Account Settings''' > '''Account Actions''' > '''Add Mail Account''', and enter your name, email address and password.

== If it doesn't work ==

* '''Wrong password:''' log in to webmail with the same address and password to check them. To change the password, use '''Manage''' next to the account in '''Email Accounts'''.
* '''Certificate warnings:''' use the server name shown in '''Connect Devices''' exactly.
* '''Can't send email:''' make sure outgoing authentication is turned on and uses the same username and password as incoming. If port 465 is blocked on your network, try port 587 with STARTTLS.
* '''Mailbox full:''' each email account has a storage limit, which you can raise under '''Manage'''.

If you still can't connect, please [[Open a support ticket|open a support ticket]] and include the exact error message.

[[Category:cPanel]]

Connect to your server via SSH

Docs admin — Tue, 27 Oct 2026 18:21:31 GMT

Rewritten for current Acenet services (Main Page refresh)

New page

SSH gives you a secure command line on your server, so you can run commands, edit files and install software. This guide covers connecting from Windows, Mac and Ubuntu Desktop. All three include an SSH program, so you don't need to install anything.

In the examples below, replace ''203.0.113.10'' with your server's IP address or hostname, and ''root'' with the user you log in as.

== What you need ==

* '''Cloud server or dedicated server:''' your server's IP address, which is shown on the server's page in the Client Area, and the root password or an SSH key. If you don't have the root password, a cloud server's '''Reset Root Password''' button sets a new one. See [[Manage your cloud server]].
* '''cPanel account (shared or reseller hosting):''' your cPanel username, your server's hostname and an SSH key. Our shared servers accept SSH keys only, not passwords, and SSH must be turned on for your account. If it isn't, please [[Open a support ticket|open a support ticket]]. To add your key, see [[#Log in with an SSH key|Log in with an SSH key]] below.

SSH uses port 22 unless your server has been set up with a different port. In that case, add <code>-p</code> and the port number to the commands below, for example <code>ssh -p 2222 root@203.0.113.10</code>.

== Open a terminal ==

* '''Windows 10 and 11:''' right-click the Start button and choose '''Terminal''' (or '''Windows PowerShell''').
* '''Mac:''' open '''Terminal''' from Applications > Utilities, or search for "Terminal" with Spotlight (Command + Space).
* '''Ubuntu Desktop:''' press '''Ctrl + Alt + T''', or search for "Terminal" in Activities.

== Connect ==

Type this command and press Enter:
ssh root@203.0.113.10

The first time you connect, SSH shows the server's fingerprint and asks whether to continue. Type '''yes''' and press Enter. SSH remembers the server, so it only asks once. If it ever warns that the server's identification has changed when you haven't reinstalled the server, don't continue, and [[Open a support ticket|open a support ticket]].

Enter your password when asked. Nothing appears on screen while you type it; that's normal. You're now logged in. Type <code>exit</code> to disconnect.

== Log in with an SSH key ==

An SSH key is safer than a password and saves you typing it. You create a pair of keys on your computer: a private key, which never leaves your computer, and a public key, which you put on the server.

'''1.''' Create the key (the same command works on Windows, Mac and Ubuntu). Press Enter to accept the default file name, and choose a passphrase to protect the key:
ssh-keygen -t ed25519

'''2.''' Add the public key to your server:

* '''Mac and Ubuntu:'''
ssh-copy-id root@203.0.113.10
* '''Windows''' (PowerShell):
type $env:USERPROFILE\.ssh\id_ed25519.pub | ssh root@203.0.113.10 "mkdir -p ~/.ssh && chmod 700 ~/.ssh && cat >> ~/.ssh/authorized_keys && chmod 600 ~/.ssh/authorized_keys"
* '''cPanel account:''' show the public key with <code>cat ~/.ssh/id_ed25519.pub</code> (on Windows, <code>type $env:USERPROFILE\.ssh\id_ed25519.pub</code>) and copy it. In cPanel, go to '''Security''' > '''SSH Access''' > '''Manage SSH Keys''' > '''Import Key''', paste it into the public key box, and click '''Import'''. Then click '''Manage''' next to the key, and '''Authorize'''.

'''3.''' Connect as before. SSH now uses your key instead of asking for the server's password:
ssh root@203.0.113.10

Once key login works on your own server, you can turn off password logins for extra security. See [[Secure your cPanel server]].

== Copy files over SSH ==

The same connection can copy files. From your computer's terminal:
scp myfile.zip root@203.0.113.10:/root/
scp root@203.0.113.10:/root/backup.tar.gz .

For a graphical program, FileZilla and WinSCP (Windows), or Cyberduck (Mac), connect using SFTP with the same details. See [[Upload files to your website]].

== If you can't connect ==

* '''Connection timed out:''' check the IP address and port. Your IP address may also be blocked after too many failed logins.
* '''Permission denied:''' check the username and password or key. On a cPanel account, make sure the key is authorized in '''Manage SSH Keys'''.
* For both, and for mistakes in the server's SSH or firewall settings, see [[Locked out of your server]].

[[Category:WHM]]

Category:FTP

Docs admin — Tue, 27 Oct 2026 18:21:30 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~FTP stands for File Transfer Protocol. This is the primary way you transfer~~ files to ~~and from~~ your ~~web hosting plan. Using an FTP client such as FileZilla, for example, you can download or upload files from your hosting account.~~		#REDIRECT [[Upload files to your website]]

	~~We've created video demos for configuring and using popular FTP clients below.~~

SmartFTP - Uploading and Downloading

Docs admin — Tue, 27 Oct 2026 18:21:30 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~This demo will show you how to upload and download files to and from your FTP account using SmartFTP.~~		#REDIRECT [[Upload files to your website]]

	~~{{oldvideo\|/swffiles/smartbasics.swf}}~~

	[~~1] Connect to your FTP account~~

	[~~2] Open up a local browser pane by clicking on "File" and then "New Local Browser"~~

	~~{{note\|You will see your local machine's~~ files ~~on the right side and the files on the server on the left side. To browse into a folder you will want~~ to ~~double click on the folder's name}}~~

	~~[3] To upload a file from~~ your ~~local machine to your FTP account, click and drag a file from the right pane into the left pane~~

	~~[4] To download a file from your FTP account to your local machine, click and drag a file from the left pane into the right pane~~


	~~{{Related Topics}}~~

	~~[[Configuring SmartFTP]]~~

	~~[[Advanced SmartFTP Usage]]~~

	~~[[Category:FTP~~]]

SmartFTP - Configuration

Docs admin — Tue, 27 Oct 2026 18:21:29 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~This demo will show you how to configure the SmartFTP client to connect to your domain's FTP account.~~		#REDIRECT [[Upload files to your website]]

	~~{{video\|/swffiles/FTP/smartconfig/smartconfig.html}}~~

	[~~1] Enter your domain or IP into the "Address" field~~

	[~~2] Enter your cPanel username into the "Login" field~~

	~~[3] Enter your cPanel password into the "Password" field~~

	~~[4] Enter 21 into the "Port" field (the industry standard FTP port is 21)~~

	~~[5] Click the green arrow button to connect~~ to your ~~FTP account~~


	~~{{Related Topics}}~~

	~~[[Uploading and Downloading with SmartFTP]]~~

	~~[[Advanced SmartFTP Usage]]~~

	~~[[Category:FTP~~]]

SmartFTP - Advanced Usage

Docs admin — Tue, 27 Oct 2026 18:21:28 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~This demo will show you some of the more advanced features in the SmartFTP client.~~		#REDIRECT [[Upload files to your website]]

	~~{{oldvideo\|/swffiles/smartadvanced.swf}}~~

	~~--Connect to your FTP account--~~

	~~==Modify Permissions of a File==~~

	~~[1] Right click on the file you want to modify the permissions of and then click "Properties"~~

	[~~2] Set the permissions of the file near the bottom of the new window under the "Permissions" section~~

	~~{{note\|You can set the permissions by typing in the appropriate chmod value or by check marking the boxes that correspond with the permissions you wish to allow}}~~

	[~~3] Click the "Ok" button~~ to ~~finish setting the file's permissions~~

	~~==Rename a File==~~

	~~[1] Right click on the file you wish to rename and click "Rename"~~

	~~[2] Type in the new filename and hit Enter~~

	~~==Edit a File Live==~~

	~~[1] Right click on the file you wish to modify and click "Edit"~~

	~~{{note\|You will see Notepad or~~ your ~~current default text editor open up with the file}}~~

	~~[2] Make your desired changes~~

	~~[3] Click '"File" and then "Save"~~

	~~[4] Once you have saved the file, you can exit out of the text editor~~

	~~{{note\|SmartFTP will automatically update the file with your new changes}}~~


	~~{{Related Topics}}~~

	~~[[Configuring SmartFTP]]~~

	~~[[Uploading and Downloading with SmartFTP]]~~

	~~[[Category:FTP~~]]

FireFTP - Uploading and Downloading

Docs admin — Tue, 27 Oct 2026 18:21:28 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~This demo will show you how to upload and download files to and from your FTP account using Mozilla Firefox as a FTP client via the FireFTP plugin.~~		#REDIRECT [[Upload files to your website]]

	~~{{oldvideo\|/swffiles/basicfireftpusage.swf}}~~

	~~==Connect to your FTP account==~~

	~~{{note\|You will see your local machine's files on the left side and the files on the server on the right side. To browse into a folder you will want to double click on the folder's name}}~~

	~~==Create a New Folder==~~

	[~~1] Right click in the server's file pane and then click "Create Directory"~~

	[~~2] Type in the name of the new folder and then hit Enter~~

	~~==Uploading and Downloading Files==~~

	~~To upload a file from your local machine~~ to your ~~FTP account, click and drag a file from the left pane into the right pane~~

	~~To download a file from your FTP account to your local machine, click and drag a file from the right pane into the left pane~~


	~~{{Related Topics}}~~

	~~[[Configuring FireFTP]]~~


	~~[[Category:FTP~~]]

FireFTP - Configuration

Docs admin — Tue, 27 Oct 2026 18:21:27 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~This demo will show you how to configure Mozilla Firefox as a FTP client via the FireFTP plugin to connect to your domain's FTP account.~~		#REDIRECT [[Upload files to your website]]

	~~{{oldvideo\|/swffiles/fireftp.swf}}~~

	[~~1] Click on the "Create an Account" drop down~~

	[~~2] Enter your site's name into the "Account Name" text field~~

	~~[3] Enter your cPanel username into the "Login" field~~

	~~[4] Enter~~ your ~~cPanel password into the "Password" field~~

	~~[5] Click the "OK" button~~

	~~[6] Click the "Connect" button which is located directly to the right of the "Create an Account" drop down~~


	~~{{Related Topics}}~~

	~~[[FireFTP - Uploading and Downloading]]~~

	~~[[Category:FTP~~]]

FileZilla - Uploading and Downloading

Docs admin — Tue, 27 Oct 2026 18:21:26 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~This demo will show you how to upload and download files using the FTP client Filezilla.~~		#REDIRECT [[Upload files to your website]]


	[~~1] You will first want to connect to your FTP account. If you need help doing so, please see our video demo on how to configure Filezilla to~~ [~~[FileZilla_-_Configuration\|connect~~ to your ~~FTP account]].~~

	~~[2] Once you are connected, all of your remote files will be in the right pane and all of your local files will be in the left pane.~~

	~~[3] You can browse through your folders in either pane by double clicking on them.~~

	~~[4] To upload a file to the server, simply drag and drop the file you're wanting to upload from the left pane (local files) to the right pane (remote files).~~

	~~[5] To download a file from the server, simply drag and drop the file you're wanting to download from the right pane (remote files) to the left pane (local files).~~

	~~[[Category:FTP~~]]

FileZilla - Configuration

Docs admin — Tue, 27 Oct 2026 18:21:26 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~This demo will show you how to configure the FileZilla FTP client to connect to your account using your cPanel username and password.~~		#REDIRECT [[Upload files to your website]]


	[~~1] Enter your domain name or IP into the "Host" field~~

	[~~2] Enter~~ your ~~cPanel username into the "Username" field~~

	~~[3] Enter your cPanel password into the "Password" field~~

	~~[4] Enter 21 into the "Port" field (the industry standard FTP port is 21)~~

	~~[5] Click the "Quickconnect" button~~

	~~[[Category:FTP~~]]

CoreFTP - Uploading and Downloading

Docs admin — Tue, 27 Oct 2026 18:21:25 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~This demo will show you how to upload and download files to and from your FTP account using CoreFTP.~~		#REDIRECT [[Upload files to your website]]

	~~{{oldvideo\|/swffiles/CoreBasics.swf}}~~

	[1] [~~[CoreFTP - Configuration\|Connect to your FTP account]]~~

	~~{{note\|You will see your local machine's~~ files ~~on the left side and the files on the server on the right side. To browse into a folder you will want to double click on the folder's name}}~~

	~~[2] To upload a file from your local machine to your FTP account, click and drag a file from the left pane into the right pane~~

	~~[3] To download a file from your FTP account~~ to your ~~local machine, click and drag a file from the right pane into the left pane~~


	~~{{Related Topics}}~~

	~~[[CoreFTP - Configuration\|Configuring CoreFTP]]~~

	~~[[CoreFTP - Advanced Usage\|Advanced CoreFTP Usage]]~~

	~~[[Category:FTP~~]]

CoreFTP - Configuration

Docs admin — Tue, 27 Oct 2026 18:21:24 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~This demo will show you how to configure the CoreFTP client to connect to your domain's FTP account.~~		#REDIRECT [[Upload files to your website]]

	~~{{video\|/swffiles/FTP/coreftpconf/coreftpconf.html}}~~

	[~~1] Click on "File" and then "Connect"~~ to ~~bring up the "Site Manager" box~~

	~~[2] Enter~~ your ~~site's name into the "Site Name" text field~~

	~~[3] Enter either your domain name, server's IP, or the server's hostname into the "Host / IP / URL" text field<br />~~
	~~{{note\|We suggest using your server's IP or hostname}}~~

	~~[4] Enter your cPanel username into the "Username" field~~

	~~[5] Enter your cPanel password into the "Password" field~~

	~~[6] Leave all of the other settings configured as is~~

	~~[7] Click on the "Connect" button~~


	~~{{Related Topics}}~~

	~~[[CoreFTP - Uploading and Downloading\|Uploading/Downloading with CoreFTP]]~~

	~~[[CoreFTP - Advanced Usage\|Advanced CoreFTP Usage]]~~

	~~[[Category:FTP~~]]

CoreFTP - Advanced Usage

Docs admin — Tue, 27 Oct 2026 18:21:24 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~This demo will show you some of the more advanced features of the CoreFTP client.~~		#REDIRECT [[Upload files to your website]]

	~~{{oldvideo\|/swffiles/CoreAdvanced.swf}}~~

	~~To begin,~~ [[~~CoreFTP - Configuration\|connect~~ to your ~~FTP account]].~~

	~~== Modify Permissions of a File ==~~

	~~[1] Right click on the file you want to modify the permissions of and then click "Properties"~~

	~~[2] Set the permissions of the file near the bottom of the new window~~

	~~{{note\|You can set the permissions by typing in the appropriate chmod value or by check marking the boxes that correspond with the permissions you wish to allow}}~~

	~~[3] Click the "Ok" button to finish setting the file's permissions~~

	~~== Rename a File ==~~

	~~[1] Right click on the file you wish to rename and click "Rename"~~

	~~[2] Type in the new filename and hit Enter~~

	~~== Edit a File Live ==~~

	~~[1] Right click on the file you wish to modify and click "Edit"~~

	~~{{note\|You will see Notepad or your current default text editor open up with the file}}~~

	~~[2] Make your desired changes~~

	~~[3] Click '"File" and then "Save"~~

	~~[4] Once you have saved the file, you can exit out of the text editor~~

	~~{{note\|CoreFTP will automatically update the file with your new changes}}~~


	~~{{Related Topics}}~~

	~~[[CoreFTP - Configuration\|Configuring CoreFTP]]~~

	~~[[CoreFTP - Uploading and Downloading\|Uploading/Downloading with CoreFTP]]~~

	~~[[Category:FTP~~]]

Category:Email

Docs admin — Tue, 27 Oct 2026 18:21:23 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~One of the best features of web hosting is your ability to create and manage email accounts directly at your domain. Using any of our available plans, you too can have your own~~ email ~~address at~~ your own domain name. cPanel makes creating your own email accounts extremely easy. The guides below show you how to setup your email address in a local email client like [http://www.mozilla.org/en-US/thunderbird/ Thunderbird] or Windows Live Mail (included with most versions of Windows). Before you can configure your local email client, your email address must already be created in cPanel. If you've not yet done this, please see [[Creating an Email Account]].		#REDIRECT [[Set up email on your computer or phone]]

Windows Live Mail - Setting Up an Email Account

Docs admin — Tue, 27 Oct 2026 18:21:22 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~Before you can setup your email account in Windows Live Mail or any local email client, you need to create it. If you have access to cPanel, you can view our knowledgebase article on~~ [[~~Creating an Email Account]]~~		#REDIRECT [[Set up email on your computer or phone]]

	~~{{video\|/swffiles/Email/livemail_create/livemail_create.html}}~~

	~~'''( 1 )''' Click~~ on ~~the 'Accounts' tab.~~

	~~'''( 2 )''' Click the [[File:Livemail email icon.jpg\|link=]] icon.~~

	~~'''( 3 )''' Enter~~ your ~~full email address into the 'Email address' text field.~~

	~~'''( 4 )''' Enter your email address' password into the 'Password' text field.~~

	~~'''( 5 )''' Specify your name in the 'Display name for your sent messages' text field.~~

	~~'''( 6 )''' Click the [[File:Livemail next.jpg\|link=]] button.~~

	~~'''( 7 )''' Select 'IMAP' from the 'Server type' drop down.~~

	~~'''( 8 )''' Enter your domain name into the 'Server address' text field under the 'Incoming server information' section.~~

	~~'''( 9 )''' Enter your domain name into the 'Server address' text field under the 'Outgoing server information' section.~~

	~~'''( 10 )''' Enter your full email address into the 'Logon user name' text field.~~

	~~{{note\|When Windows Live Mail requests your email address, you must input your full email address. Do not input your cPanel username. A full email address is of the form:~~

	~~account@mydomain.com~~

	~~where 'account' is the mailbox name you have setup and 'mydomain.com' is your domain name.}}~~

	~~'''( 11 )''' Click the [[File:Livemail next.jpg\|link=]] button.~~

	~~'''( 12 )''' Click the [[File:Livemail finish.jpg\|link=]] button.~~

	~~[[Category:Email~~]]

Outlook Express - Setting up an Email Account

Docs admin — Tue, 27 Oct 2026 18:21:22 GMT

Retired: replaced by a current guide

← Older revision		Revision as of 14:21, 27 October 2026
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	~~Before you can setup your email account in Outlook Express or any local email client, you need to create it. If you have access to cPanel, you can view our knowledgebase article on~~ [[~~Creating an Email Account]]~~		#REDIRECT [[Set up email on your computer or phone]]

	~~{{video\|/swffiles/Email/outlookimap/outlookimap.html}}~~

	~~[1] Click on the "Tools" drop down and then click "Accounts".~~

	~~[2] Click~~ on ~~"Add" and then select "Mail".~~

	~~[3] Enter~~ your ~~name into the "Display name" field and then click "Next".~~

	~~[4] Enter your full e-mail address into the "E-mail address" field and then click "Next".~~

	~~[5] Select "IMAP" from the drop down menu.~~

	~~[6] Enter your domain name in both the incoming and outgoing mail server fields and then click "Next".~~

	~~[7] Enter your full e-mail address into the "Account name" field.~~

	~~{{note\|When Outlook requests your email address, you must input your full email address. Do not input your cPanel username. A full email address is of the form:~~

	~~account@mydomain.com~~

	~~where 'account' is the mailbox name you have setup and 'mydomain.com' is your domain name.}}~~

	~~[8] Enter your e-mail address' password into the "Password" field and then click "Next".~~

	~~[9] Click "Finish".~~

	~~[10] Select your newly created e-mail account and then click "Properties".~~

	~~[11] Click on the "Servers" tab.~~

	~~[12] Make sure that "My server requires authentication" is check marked.~~

	~~[13] Click "OK".~~

	~~[[Category:Email~~]]

Mozilla Thunderbird - Setting Up an Email Account

Docs admin — Tue, 27 Oct 2026 18:21:21 GMT

Retired: replaced by a current guide

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	~~Before you can setup your email account in Mozilla Thunderbird or any local email client, you need to create it. If you have access to cPanel, you can view our knowledgebase article~~ [[~~Creating an Email Account]]~~		#REDIRECT [[Set up email on your computer or phone]]

	~~{{video\|/swffiles/Email/thunderbird_create_email/thunderbird_create_email.html}}~~

	~~[1] Click the 'Tools' tab.~~

	~~[2] Click 'Account <span style="text-decoration: underline;">S</span>ettings...'~~

	~~[3] Click the [[File:Thunderbird account actions.jpg]] button.~~

	~~[4] Click 'Add Mail Account...'~~

	~~[5] Specify your name in the 'Your name' text field.~~

	~~[6] Enter your full~~ email ~~address into the 'Email address' text field.~~

	~~[7] Enter~~ your ~~email address' password into the 'Password' text field.~~

	~~[8] Click the [[File:Thunderbird continue.jpg]] button.~~

	~~[9] Click the [[File:Thunderbird manual config.jpg]] button.~~

	~~[10] Enter your full email address into the 'Username' text field.~~

	~~{{note\|When Thunderbird requests your email address, you must input your full email address. Do not input your cPanel username. A full email address is of the form:~~

	~~account@mydomain.com~~

	~~where 'account' is the mailbox name you have setup and 'mydomain.com' is your domain name.}}~~

	~~[11] Click the [[File:Thunderbird create account.jpg]] button.~~

	~~[12] Click the [[File:Thunderbird ok.jpg]] button.~~

	~~[[Category:Email~~]]

IPhone or iPad - Setting Up an Email Account

Docs admin — Tue, 27 Oct 2026 18:21:21 GMT

Retired: replaced by a current guide

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	~~== General Configuration ==~~		#REDIRECT [[Set up email on your computer or phone]]

	[~~1] Tap the~~ [~~[File:Iphone settings.jpg]] icon (Settings) to begin.~~

	~~[2] Tap 'Mail, Contacts, Calendars'.~~

	~~[3] Tap 'Add Account...'.~~

	~~[4] Tap 'Other'.~~

	~~[5] Enter your name into the 'Name' field.~~

	~~[6] Enter your full email address into the 'Address' field.~~

	~~{{note\|you must input your full email address. Do not input your cPanel username. A full email address is of the form:~~

	~~account@mydomain.com~~

	~~where 'account' is the mailbox name you have setup and 'mydomain.com' is your domain name.}}~~

	~~[7] Enter your email address' password into the 'Password' field.~~

	~~{{note\|Optional - Enter a description in the 'Description' field.}}~~

	~~[8] Tap the [[File:Iphone save.jpg]] button in the upper right hand corner.~~

	~~==Configuring your Incoming and Outgoing Mail Servers==~~

	~~===Incoming Mail Server===~~

	~~[1] Enter your domain name into the 'Host Name' field.~~

	~~[2] Enter your full email address into the 'User Name' field.~~

	~~{{note\|You must input your full email address. Do not input your cPanel username. A full~~ email ~~address is of the form:~~

	~~account@mydomain.com~~

	~~where 'account' is the mailbox name you have setup and 'mydomain.com' is~~ your ~~domain name.}}~~

	~~[3] Enter your email address' password into the 'Password' field.~~

	~~===Outgoing Mail Server===~~

	~~[1] Enter your domain name into the 'Host Name' field.~~

	~~[2] Enter your full email address into the 'User Name' field.~~

	~~{{note\|You must input your full email address. Do not input your cPanel username. A full email address is of the form:~~

	~~account@mydomain.com~~

	~~where 'account' is the mailbox name you have setup and 'mydomain.com' is your domain name.}}~~

	~~[3] Enter your email address' password into the 'Password' field.~~

	~~[4] Tap the [[File:Iphone save.jpg]] button in the upper right hand corner.~~

	~~[[Category:Email~~]]

Transferring your domain registration to Acenet

Docs admin — Tue, 27 Oct 2026 18:21:20 GMT

Retired: replaced by a current guide

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			#REDIRECT [[Transfer a domain to Acenet]]
	~~== Things to know before initiating a Domain Registration~~ Transfer ==

	* Registrars will not allow a domain ~~name to be transferred away until that domain name has been registered for at least 60 days. You may want to contact your current registrar for details prior to requesting the domain transfer.~~
	* When the domain name transfer is complete, an additional year of registration is added to the domain name's registration period. However, due to a global registry restriction, domains that are transferred within the first 45 days of their renewal will not have the additional year added to their registration.
	* Once a domain transfer is initiated, neither the gaining nor the losing registrar will be able to make changes to the domain (such as changing the name servers the domain is pointing to) while the transfer is processing. The transfer process may take up to 2 weeks to be completed. So, please be sure your domain is pointing to the right server before initiating the transfer.

	~~Once you have ensured the domain is pointed to the right server, please proceed with the following steps to transfer your domain registration~~ to Acenet.

	~~== Preparing your Domain for Transfer ==~~

	~~To ensure a smooth and successful domain registration transfer, there are a few conditions which must be met:~~

	* The domain name is not expired and will not expire within two weeks.
	* The domain is "Unlocked" at the current registrar.
	* Whois Privacy Service is deactivated, if the domain name has Whois Privacy Service setup.
	* You have access to the registrant email address.
	* The domain name is pointing to the correct server (Nameservers).
	* You have the EPP/authorization code.

	~~[[Category:Sales and Billing FAQ~~]]

Why am I receiving an insecure content error message?

Docs admin — Tue, 27 Oct 2026 18:21:19 GMT

Retired: replaced by a current guide

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	Are you receiving an error about your page(s) having insecure content when visiting them securely (https)? The error means that you are visiting a page securely in your web browser but some content is not being referenced securely. For example, let's say you have the following code in one of your site's files:		#REDIRECT [[Free SSL certificates with AutoSSL]]

	~~<pre><img src="http://www.example.com/store/images/item55.jpg></pre>~~

	You would receive an "insecure content" error message when visiting the file with the above mentioned code securely (https). The reason you would receive an "insecure content" error message is because the link being referenced is using http and not https. You would no longer receive the "insecure content" error message if you changed the code to the following:

	~~<pre><img src="https://www.example.com/store/images/item55.jpg></pre>~~

	~~Notice how "http" was replaced with "https". Better yet, you could change the code to use relative links instead of absolute:~~

	~~<pre><img src="/store/images/item55.jpg></pre>~~

	You will want to contact your webmaster and ensure everything is being referenced securely to resolve any "insecure content" error messages you're receiving. Once all content is referenced securely, the error will no longer be present.

	[[~~Category:Technical Support FAQ~~]]

How do I use the Free Shared SSL

Docs admin — Tue, 27 Oct 2026 18:21:19 GMT

Retired: replaced by a current guide

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	~~The Shared SSL is provided free of charge to all clients on our shared servers.~~		#REDIRECT [[Free SSL certificates with AutoSSL]]

	~~The method for using the SSL is different depending on which server you are on.~~

	~~In order to access the free Shared SSL, you will first need to know your server's hostname which is located in the welcome email you received from us when you first signed up.~~

	~~The link for accessing the free shared~~ SSL ~~is :~~

	~~<pre>https://YOURSERVERNAME/~YOURUSERNAME/</pre>~~

	~~For example:~~

	~~<pre>https://blizzard.securenet-server.net/~myuser/</pre>~~

	~~where "blizzard.securenet-server.net" is the name of the server the account is on, and "myuser" is the username of the account.~~

	~~If you are unsure of your server name, post a ticket with our {{Helpdesk}} and we will be glad to provide you~~ with ~~the correct link.~~

	~~[[Category:Technical Support FAQ~~]]

PHP Configuration - php.ini

Docs admin — Tue, 27 Oct 2026 18:21:18 GMT

Retired: replaced by a current guide

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	Acenet uses CloudLinux with PHP Selector to allow you to select from several different versions of PHP. This is useful if you want to run a PHP application requiring a different release of PHP than the default version on the server.		#REDIRECT [[Change your PHP version and extensions]]

	~~If you are on a Cloud or Dedicated server without PHP selector, the instructions can be found [[~~#~~Cloud\|here]]~~


	~~= '''Shared Hosting and Dedicated servers with PHP Selector''' =~~


	~~1) Log into your cPanel as normal.~~

	~~2) Scroll down to the "Software/Services" section and click on "Select PHP Version".~~

	~~3) Choose the php version you need from the "PHP version" dropdown menu.~~

	4) A list of available php extensions for that version of PHP will appear underneath. The most commonly needed modules will already be selected, but if you have specific modules that you know your software needs, you can enable them as well by selecting their checkboxes and clicking on the "SAVE" button underneath.

	[[~~File:selector1.png]]~~

	~~5) Once~~ your ~~php version is selected and any changes to the selected modules are saved, click on the "Set as current" button next to the~~ PHP version ~~dropdown menu.~~

	~~==== Changing your php.ini settings ====~~

	~~1) Log into your cPanel as normal.~~

	~~2) Scroll down to the "Software/Services" section~~ and ~~click on "Select PHP Version".~~

	~~3) If the "PHP Version" is set to Native, Choose the php version you need from the "PHP version" dropdown menu and then click "Set as Current".~~

	~~4) click on the Show PHP Settings button in the upper right of the selector screen.~~

	~~[[File:selector2.png~~]]

	5) This shows the most commonly edited account-wide PHP settings. Click on the grey value to the right, and you will either see a dialog field or a drop down box. Make the changes as needed, and then click apply. When done, click the save button at the bottom.

	~~{{tip\|If there are any php.ini settings that are not listed, please open a support ticket and request that it be added to the default alt-php config.}}~~

	~~That's it! Your account is now set to use the version of php that you chose.~~




	~~<div id="Cloud"></div>~~

	~~= '''Cloud/Dedicated Servers without PHP Selector''' =~~


	You can customize a php configuration using a php.ini file to modify php configurations for your script. You can change any of the PHP settings that are configured on the server by using a custom php.ini file. All you need to do is create a text document entitled php.ini in the needed directory.

	~~Within this text document, specify the setting(s) you're wanting to change on separate lines. Here are some examples of PHP settings that you can change:~~

	~~<syntaxhighlight lang="bash">register_globals = Off~~
	~~memory_limit = 64M</syntaxhighlight>~~

	You will then need to set the permissions of the file to '755' and place it within the executing script's directory (the same directory that your script is located that requires this setting) because php.ini files are not recursive. If you're wanting to make your custom php.ini file recursive, in which it will affect all of your account's web accessible directories, you can view details on how to do so here:

	~~You can verify that the settings you specified have taken effect by creating a text document entitled:~~

	~~<pre>phpinfo.php</pre>~~

	~~with the following specified within it:~~

	~~<syntaxhighlight lang="bash"><? phpinfo(); ?></syntaxhighlight>~~

	~~You will then upload the 'phpinfo.php' file to the same directory you uploaded the 'php.ini' file to and view the 'phpinfo.php' file in your internet browser.~~


	~~<div id="Recursive"></div>~~
	~~=== Make php.ini apply to subdirectories ===~~

	{{note\|You will want to be careful when using a recursive php.ini file though because it will affect all of the scripts installed within your account. A recursive php.ini file may even cause some of your scripts to break if they need settings configured differently than what you have specified in your recursive php.ini file.}}

	~~Add the following code to the .htaccess file within your account's public_html folder (if one does not already exist, create one):~~

	~~<syntaxhighlight lang="bash">~~
	~~<IfModule mod_suphp.c>~~
	~~suPHP_ConfigPath /home/USERNAME/PATH/TO/INI/~~
	~~</IfModule>~~
	~~</syntaxhighlight>~~

	~~(replacing '/home/USERNAME/PATH/TO/INI/' with the appropriate path to your custom php.ini file)~~

	~~Properly configured example:~~

	~~<syntaxhighlight lang="bash">~~
	~~<IfModule mod_suphp.c>~~
	~~suPHP_ConfigPath /home/example/public_html/shop/~~
	~~</IfModule>~~
	~~</syntaxhighlight>~~

	~~In the above example, the custom php.ini file is located at:~~

	~~/home/example/public_html/shop/php.ini~~

	~~and that php.ini file is now recursive which means it will effect all of the web accessible directories within the account and not just the directory it's located in.~~

How to change your PHP Version

Docs admin — Tue, 27 Oct 2026 18:21:17 GMT

Retired: replaced by a current guide

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	#REDIRECT [[~~How to configure~~ PHP]]		#REDIRECT [[Change your PHP version and extensions]]

How to configure PHP

Docs admin — Tue, 27 Oct 2026 18:21:17 GMT

Retired: replaced by a current guide

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	#REDIRECT [[PHP ~~Configuration - php.ini]]~~		#REDIRECT [[Change your PHP version and extensions]]

	~~Shared Hosting at Acenet enables you to select from several different versions of PHP. This is useful if you want to run a PHP application requiring a different release of PHP than the default~~ version ~~on the server. For example, some older software may require a slightly older version of PHP.~~

	~~== Changing your PHP Version ==~~

	~~1) Log into your cPanel as normal.~~

	~~2) Scroll down to the "Software/Services" section~~ and ~~click on "Select PHP Version".~~

	~~3) Choose the php version you need from the "PHP version" dropdown menu.~~

	~~4) A list of available php~~ extensions for that version of PHP will appear underneath. The most commonly needed modules will already be selected, but if you have specific modules that you know your software needs, you can enable them as well by selecting their checkboxes and clicking on the "SAVE" button underneath.


	~~[[File:selector1.png~~]]

	~~5) Once your php version is selected and any changes to the selected modules are saved, click on the "Set as current" button next to the PHP version dropdown menu.~~


	~~== Changing your php.ini settings ==~~

	~~1) Log into your cPanel as normal.~~

	~~2) Scroll down to the "Software/Services" section and click on "Select PHP Version".~~

	~~3) If the "PHP Version" is set to Native, Choose the php version you need from the "PHP version" dropdown menu and then click "Set as Current".~~

	~~4) click on the Show PHP Settings button in the upper right of the selector screen.~~

	~~[[File:selector2.png]]~~

	5) This shows the most commonly edited account-wide PHP settings. Click on the grey value to the right, and you will either see a dialog field or a drop down box. Make the changes as needed, and then click apply. When done, click the save button at the bottom.

	~~{{tip\|If there are any php.ini settings that are not listed, please open a support ticket and request that it be added to the default alt-php config.}}~~

	~~That's it! Your account is now set to use the version of php that you chose.~~

How do I cancel a domain registration?

Docs admin — Tue, 27 Oct 2026 18:21:16 GMT

Retired: replaced by a current guide

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	#REDIRECT [[~~How to cancel your~~ domain registration]]		#REDIRECT [[Cancel a domain registration]]

How can I clear my internet browser's cache

Docs admin — Tue, 27 Oct 2026 18:21:16 GMT

Retired: replaced by a current guide

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	#REDIRECT [[~~How to clear~~ your ~~internet~~ browser's cache]]		#REDIRECT [[Clear your browser's cache]]

My Site was Hacked, What Do I Do

Docs admin — Tue, 27 Oct 2026 18:21:15 GMT

Retired: replaced by a current guide

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	#REDIRECT [[~~How to recover from~~ a hacked website]]		#REDIRECT [[Recover a hacked website]]

Securing your Joomla website against Hacking

Docs admin — Tue, 27 Oct 2026 18:21:15 GMT

Retired: replaced by a current guide

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	Security is a growing concern with all of the hackers and script kiddies waiting to do bad things to your site. There are ways to improve the security of your blog so that it is more secure than it otherwise might be. This article discusses some measures an ordinary user can take to protect his/her Joomla website.		#REDIRECT [[Secure your WordPress or Joomla website]]

	~~==Why are Websites Vulnerable to Hacking and Other Exploits?==~~

	All websites on the Internet are vulnerable to hacking and other exploits. There are no exceptions. The reason is simple: unlike your own personal computer, which may only connect to the Internet sporadically (such as when you turn it on your computer to surf), websites are hosted on servers that are permanently connected to the Internet, exposed to anyone who wants to connect to it.

	Sites that run blog scripts, content management system (CMS) software or any other type of script, have an additional area of vulnerability to contend with. The software (blog or CMS script) is actually online, along with your content. If there are any security holes in the software, they can be exploited by a person who connects to your website.

	~~==Symptoms of a Hacked Joomla Website==~~

	~~If your website has never been hacked before, you may wonder what the consequences are. In the past, hacked websites have exhibited one or more of the following symptoms:~~

	~~[1] The website may be defaced.~~

	[2] The hackers install hidden links on the blog that point to sites they own. Since Google ranks sites according to the number of links pointing to them (among other things), the intention is to make their site appear more important to Google.

	~~[3] The hackers may inject some sort of script coding (usually javascript or an iframe) which will install some sort of malware on the computers of unsuspecting visitors.~~

	~~[4] As a result of the above things happening, Google may remove the blog from their search engine results. Traffic to the blog will therefore plummet.~~

	~~Hence, it's not just a matter of defacement if your site is compromised. There are serious side effects that will cost the webmaster considerable effort just to clean up and recover.~~

	~~==Measures to Improve the Security of Your Joomla Website==~~

	~~The Following are some good security practices to help protect your Joomla! installation from being compromised.~~

	~~[1] Change your Administrator username. Do not use "Admin" or "Administrator".~~

	[2] Make sure your configuration.php is not writeable. This step is critical, and a world writeable configuration.php file is an invitation for hacking. You can make this non-writable from within Joomla. Go to Site > Global Configuration, and click on the Make Non-Writable after saving checkbox and Save. Any changes after this would require you to click the Override Write Protection while saving checkbox.

	[3] Always keep you Joomla upgraded to the latest version. Updating an installation of Joomla! installed with Fantastico is quick and easy. You'll simply need to login to your cPanel and locate the Fantastico icon located under the software section. Next you'll need to locate the Joomla section under "Content Management". You'll then notice a list of all current Joomla! installations on your account, if an update is available you'll see a link entitled "Upgrade" From this point the upgrade is fully automatic.

	[4] Once you have a stable site, you should change all file permissions to write protected using CHMOD (644 for files, 755 for directories). Any good FTP software should allow you to do this without having to use any scripts. You can also use the Global Configuration to apply the default permissions to all files and folders. Go to Site > Global Configuration > Server tab. Scroll down until you find File Creation. Click on CHMOD new files to 0644, and CHMOD new directories to 0755, and click on the Apply to existing files checkbox to run this setting on all your current files. Once this is done, make sure that the configuration.php file is still unwriteable. If it is Writeable, click on the Make Unwriteable after saving to make it not writeable.

	~~==Check your site for vulnerabilities==~~

	There are a number of tools which test your Joomla for corrupt files, and vulnerable files. Among these, Joomla Diagnostics (http://www.joomla-addons.org/joomla-diagnostics.html) is invaluable. Using Joomla Diagnostics you can easily scan for files that didn't transfer completely during the upload of Joomla. It will also tell you which files are missing that should be there. Also, it advises you of any security issues which you have in your site. You simply need to upload the two files in the package to your server, access the diagnostics page, and you will get a list of warnings and security issues you have with your site. Please remember to delete this file after you have used it! Otherwise you will be advising your issues to hackers!

	Another great tool for checking your site is the Joomla Tools Suite. This is another tool which (among other uses) allows you to perform a Health, Installation and Security Audit of your site. This will enable you to identify and remove any issues with your website. For more information on the usage of this great tool visit the following link on the Joomla Forum:

	~~http://forum.joomla.org/index.php/topic,136328.0.html~~

	~~==Never leave extra files laying around==~~

	Ensure that there are no unnecessary files on your web server. Delete any files left over from the installation. Delete your installation folder, and any compressed files which you might have uploaded to your web server to install the Joomla! core. Remove any components / modules / templates that you are not using.

	~~==Protect your configuration files and sensitive directories==~~

	All configuration files should not be put in the public html directory. Some web hosts might not allow you to do this, so the next best thing is to create a password protected directory by using an .htaccess file. If you're not sure about the function of the htaccess file, its a good idea to read about it before you continue. Create a directory, its a good idea to name it something random e.g. ehxum3jq rather than config in your Joomla! directory.

	Create an .htaccess file to protect the directory. Use the .htaccess generator to help you generate the file. Based on the example above you should have an .htaccess file similar to this. Remember that the directory you want to protect is the home directory (if you are not sure you can find it in the Absolute Path of your ~~original configuration.php file) and appending the directory name you will be putting your protected files in e.g. /home/content/a/b/c/abccompany/html/ehxum3jq/~~

	~~N.B.: This only gives Basic Authentication which does not offer rigourous secure. In the words from Apache.org:~~

	~~Basic authentication should not be considered secure for any particularly rigorous definition of secure.~~

	~~To really offer security, you need to send the password through SSL (where it would be encrypted along the way).~~

	~~Use strong passwords~~ or ~~pass phrases, or random characters for the .htpasswd file which should be something like this. You can protect your directory even further by using IPs in the .htaccess file as stated in this FAQ~~

	Test to ensure that the directory is protected. Put a file in it and try to access e.g. http://www.yourcompany.com/ehxum3jq/myfile.txt. You should be prompted for a password. Supplying the username and password specified during generation should grant you access to the file, otherwise you should get a 401 error (Access Denied).

	~~==3rd Party extensions==~~

	3rd Party Extensions are one of the best things about Joomla! There is such a wide variety of extensions, that you can probably find something already written for you. However, 3rd party extensions come in all shapes and sizes, and are not monitored by the core team. This means that vulnerability exists which can compromise your installation. You need to be extremely careful about installing any extensions. Monitor the List of Vulnerable 3rd Party / Non Joomla ~~Extensions.~~

	~~http://forum.joomla.org/index.php/board,346.0.html~~

	~~If you install extensions make sure you monitor their releases and ensure that you follow their security recommendations.~~

	~~For more information go to the Joomla! Security FAQ~~

	~~http://forum.joomla.org/index.php/topic,102558.0.html~~

	~~and Joomla! Administrator's Checklist~~

	~~http://help.joomla.org/component/option,com_easyfaq/task,view/id,167/Itemid,268/~~

	~~and the 10 stupidest Joomla! Security tricks~~

	~~http://forum.joomla.org/index.php/topic,130926.0.html~~

	~~==Backup your Site==~~

	~~Even if you have taken ALL steps to ensure that your~~ website is 100% secure, vulnerabilities might still lurk, waiting to be found and exploited. If your site does get hacked Frown, you MUST ensure that it comes back online as soon as possible with as little loss of content as possible. For this you must ensure that you have good working (daily or more frequently as the need arises) backups. There is a popular free Joomla extension that we recommend. AkebaBackup is an open-source component for the Joomla! CMS that allows for full site backups (files and database).

	~~http://extensions.joomla.org/extensions/access-&-security/backup/1606/details~~


	~~Additional information on securing your Joomla installation can be found here:~~

	~~http://docs.joomla.org/Security_Checklist_1_-_Getting_Started~~

	~~[[Category:Joomla~~]]

How to cancel your domain registration

Docs admin — Tue, 27 Oct 2026 18:21:14 GMT

Docs admin moved page How to cancel your domain registration to Cancel a domain registration Clearer title (Main Page refresh, Oct 2026)

New page

<html>
<div style='float:right;background-image:url(/images/e/ec/Dissatisfied.png);background-repeat:no-repeat;height:261px;width:220px;padding:175px 30px 0px 30px;'>
Here at Acenet, your satisfaction is our mission. If there’s anything we can do to exceed your expectations or improve your Acenet experience, please reach out to us.
We’re here to help! 
 
<div class="support_submit_ticket rollover">
<a href="https://billing.ace-host.net/">
<img src="/images/6/65/Submit_ticket.png" alt="Submit a Ticket" />
</a>
</div>
</div>
</html>

To cancel your domain registration, simply disable auto-renewal. Here's how:

'''1'''. Log into your {{Client Area}}

Misplaced your password? No problem. Go here to reset it:

{{Client Area Password Reset}}

'''2'''. Click 'Domains' on the menu bar and then click on 'My domains'. 
 
[[File:My domains.png]]
 
 
'''3'''. Click on 'Active' for the domain registration you are wanting to cancel.
 
 
[[File:Domain active.png]]
 
 
'''4'''. Click on 'Auto Renew' under 'Overview' to the left.
 
 
[[File:Auto renew.png]]
 
 
'''5'''. Click on the red 'Disable Auto Renew' button.
 
 
[[File:Disable renew.png]]
 
 
'''Please note, the domain will remain registered until the next due date but will not auto renew.'''
 
{{note|If you're wanting to cancel multiple domain registrations, you will need to cancel each domain registration individually. Also, this will not cancel any hosting account/server you may be hosting the domain registration(s) on. You need to cancel hosting accounts/servers individually as well. You can view our article on [[How to cancel your hosting service]].}}

IMPORTANT: If you have a PayPal Payment Subscription setup for this service, you will want to cancel your subscription through PayPal Account. Here is PayPal's Help Center Article on [https://www.paypal.com/selfhelp/article/FAQ2058/3 Canceling Payment Subscription].

[[Category:Sales and Billing FAQ]]

How to clear your internet browser's cache

Docs admin — Tue, 27 Oct 2026 18:21:14 GMT

Docs admin moved page How to clear your internet browser's cache to Clear your browser's cache Clearer title (Main Page refresh, Oct 2026)

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Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.

{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}

==Mozilla Firefox==

[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner.

[2] Select "Options".

[3] Go to Privacy & Security panel.

[4] Under the Cookies and Site Data section, click on the [[File:firefox_clearnow.jpg]] icon.

[5] Remove the check mark in front of Cookies and Site Data.

[6] With Cached Web Content check marked, click the "Clear" [[File:firefox_clear.jpg]] button.

[7] Close any open windows of the browser for this to take full effect

==Google Chrome==

[1] On your computer, open Chrome.

[2] At the top right, click More [[File:chrome_menu.jpg]].

[3] Click More tools and then Clear browsing data.

[4] At the top, choose a time range. To delete everything, select All time.

[5] Next to "Cookies and other site data" and "Cached images and files," check the boxes.

[6] Click Clear data.

[7] Close any open windows of the browser for this to take full effect

==Internet Explorer==

[1] Click Tools -> Internet options

[2] Click the 'General' tab

[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button

[4] Check 'Temporary Internet files'

[5] Click the [[File:Explorer Delete2.jpg]] button

[6] Close any open windows of the browser for this to take full effect

==Safari==

[1] Click on Tools (Gear icon) and select Reset Safari

[2] Click Empty Cache

[3] Click the Reset button

[4] Close any open windows of the browser for this to take full effect

==Opera==

[1] Click Tools and Select Delete Private Data

[2] Click on Delete and select Delete Entire Cache

[3] Click the Clear Now button

[4] Close any open windows of the browser for this to take full effect

[[Category:Technical Support FAQ]]

Securing your Wordpress blog against Hacking

Docs admin — Tue, 27 Oct 2026 18:21:14 GMT

Docs admin moved page Securing your Wordpress blog against Hacking to Secure your WordPress or Joomla website Clearer title (Main Page refresh, Oct 2026)

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Security is a growing concern with all of the hackers and script kiddies waiting to do bad things to your site. There are ways to improve the security of your blog so that it is more secure than it otherwise might be. This article discusses some measures an ordinary blogger can take to protect his/her blog.

==Why a Blog Is Vulnerable to Hacking and Other Exploits==

All websites on the Internet are vulnerable to hacking and other exploits. There are no exceptions. The reason is simple: unlike your own personal computer, which may only connect to the Internet sporadically (such as when you turn it on your computer to surf), websites are hosted on servers that are permanently connected to the Internet, exposed to anyone who wants to connect to it.

Sites that run blog scripts, content management system (CMS) software or any other type of script, have an additional area of vulnerability to contend with. The software (blog or CMS script) is actually online, along with your content. If there are any security holes in the software, they can be exploited by a person who connects to your website.

==Symptoms of a Hacked WordPress Blog==

If your blog has never been hacked before, you may wonder what the consequences are. In the past, hacked blogs have exhibited one or more of the following symptoms:

[1] The blog may be defaced.

[2] The hackers install hidden links on the blog that point to sites they own. Since Google ranks sites according to the number of links pointing to them (among other things), the intention is to make their site appear more important to Google.

[3] The hackers may inject some sort of script coding (usually javascript or an iframe) which will install some sort of malware on the computers of unsuspecting visitors.

[4] As a result of the above things happening, Google may remove the blog from their search engine results. Traffic to the blog will therefore plummet.

Hence, it's not just a matter of defacement if your site is compromised. There are serious side effects that will cost the blogger considerable effort just to clean up and recover.

==Measures to Improve the Security of Your WordPress Blog==

===Keep Your WordPress and Plugins Updated to the Latest Version===

There is a automatic update feature within WordPress starting with 2.7. However, there is an even easier plugin that allows you to download all of your backups in the process of updating. It even can be set up to upgrade, back everything up, and require no additional interaction other than clicking on it from the Wordpress Admin page..

http://wordpress.org/extend/plugins/wordpress-automatic-upgrade/

===Password Protect Your wp-admin Directory===

Although the above measure is the only real solution to protecting your site, by plugging the security hole, there are other less effective methods that you can use in addition to keeping WordPress up-to-date.

One of them is to password protect your wp-admin directory on your site. This is different from setting a password for your WordPress user account. When you password protect your wp-admin directory, any attempt to directly load a page from that directory will cause a "401 Unauthorized" error unless a specific user name and password combination is supplied.

Like all other measures in this tutorial, password protecting the directory does not guarantee anything. However, it may help if hackers discover that one of the scripts in the wp-admin directory contains a security hole, and the WordPress developers have not yet issued a fixed version. Let's say for example that the admin.php script has a hole so that hackers can break into your system by accessing (say) "http://www.example.com/wp-admin/admin.php?exploit-security-hole". If you password protect your wp-admin directory, that exploit will not succeed unless the hacker also knows your username/password for that directory.

The procedure for password protecting a directory can be found in [[How to Password Protect a Directory]] on your website. If, after doing that, you find that you can no longer log into your blog, you will also need to set up a 401 error page for your site. To do that, see my tutorial How to Access Non-Drupal Folders on Your Drupal Website. Although that tutorial talks about Drupal, the procedure for setting up a 401 handler is the same if your blog is on an Apache web server (which is true for most sites). You can ignore the section "Enabling Support for other Directory Index Files" in that article -- it's not relevant for our purposes here.

There are a few things you should note about protecting your wp-admin directory.

When you log into your WordPress blog, you will be asked to enter two sets of username/passwords pairs, one by the web server that is guarding your wp-admin directory, and one by WordPress for your blog user account.

For better security, you should set a username/password combination that is different from that which you use for your WordPress blog account. That way, if one pair is compromised in some way, at least you won't lose everything.

This password protection is not 100% foolproof.

The username and password are transmitted by your browser to the web server without encryption. Anyone sniffing your traffic will be able to find out your password. That goes for your WordPress blog account as well.

Also, there is no guarantee that the buggy script resides in the wp-admin directory. It may well reside in your main blog directory or one of your theme files or plugins. For example, at one time, the "xmlrpc.php" file, which is found in your main blog directory, was found to have a security flaw. Password protecting those other directories is out of the question, since it will cause other types of problems including the very important one that no one except you can read your blog.

===Run a WordPress Security Scan===

There is a plugin which will scan your installation, and tell you what needs to be done to secure your site:

http://wordpress.org/extend/plugins/wp-security-scan/

[[Category:WordPress]]

How to recover from a hacked website

Docs admin — Tue, 27 Oct 2026 18:21:14 GMT

Docs admin moved page How to recover from a hacked website to Recover a hacked website Clearer title (Main Page refresh, Oct 2026)

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Addressing hacks is usually a nightmare which can cost you a lot of time/money. Acenet puts a lot of resources in ensuring that all server-side software is up to date and has all necessary security patches applied as quickly as possible.

==Acenet's Shared/Managed Server Security Measures==

Our Technical support staff regularly watches for security bulletins regarding your shared/managed server's software. Our kernels are kept up to date, non-standard ports are closed off in our aggressive firewall, and server software is kept at the latest stable, secure version.

==How was my website hacked?==

You may be wondering "How was my website hacked?"

Here are the two main reasons why websites get hacked:

'''1 )''' A script vulnerability was exploited. ('''most common''')

If you installed a script and failed to keep it updated, you can be all but certain that is why you were hacked. It is imperative that you regularly update all the scripts you use. Script developers endlessly release new versions that patch discovered vulnerabilities. New vulnerabilities are introduced into the code as script developers code new features. Discovered vulnerabilities are patched; new features are coded, which introduce new vulnerabilities. It is a never ending cycle.

'''2 )''' A password was compromised.

Hosting servers managed by Acenet feature Brute Force Protection. Brute force is a technique used by evildoers to defeat password protection mechanisms; this technique involves trying a large combination of passwords until the correct password is guessed. After a few unsuccessful login attempts, the person attempting to login is locked out from any further login attempts on hosting servers managed by Acenet. If you are an Acenet shared hosting subscriber, your password cannot be defeated by brute force.

If your password cannot be defeated by brute force, how could an evildoer defeat password protection on your account? Here are two reasons:

1) You are using a ridiculously weak password.

Use a secure password. A secure password is a random combination of lowercase letters, uppercase letters, numbers and special character symbols. A ridiculously weak password, for example, would be your username. Another example of a ridiculously weak password would be "admin". Ridiculously weak passwords can easily be guessed in a single login attempt. If you were using a ridiculously weak password, that is probably how the evildoer hacked your website. You can generate strong, secure passwords inside cPanel using the random password generator.

2) Your workstation is compromised.

If you do not keep your workstation clean and secure, an evildoer could have access to all the passwords you use on your workstation.

Install these free Windows security software packages:

A) MalwareBytes
download it free at http://www.malwarebytes.org

B) Microsoft Security Essentials
download it free at http://windows.microsoft.com/en-us/windows/security-essentials-download

==Now that I've been hacked, what should I do?==

The next obvious question is "Now that I've been hacked, what should I do?"

Acenet strongly encourages you to hire a qualified professional to repair your hacked website for you. The cost will be minimal compared to the amount of stress your are spared. Plus, if you do not do it right, you will just get hacked again. A qualified professional will provide the emotional relief you desire. You won't have to exert an ounce of energy recovering from this nightmare. And you will enjoy peace of mind knowing your website is properly secured -- it won't be hacked again when you wake up.

Best of all, Acenet found a qualified professional for you -- a guy who genuinely cares about you and your website. Helping you recover from a hacked website is his life passion. His name is Jim Walker, he has 15 years experience, and you can call him on is cell phone any time of day. His number is (619) 479-6637. Once you call Jim, you will know you are in good hands. You can learn more about Jim and what he does by visiting his website http://hackrepair.com/. You can also email Jim; his email address is jim [at] hackrepair.com. (Neither Jim Walker nor hackrepair.com have any affiliation with Acenet, Inc.)

Acenet has written the following general guide for those who insist on handling the recovery on their own.

This guide was written with a novice in mind, but covering all necessary vocabulary, industry knowledge, and script-specific information is impractical. Novices should expect to do additional research (Googling) to fill in their knowledge gaps. Hiring a qualified professional is highly recommended. (Call Jim Walker at (619) 479-6637.)

Here is what Acenet suggests webmasters do:

===Backup your account===

You can download all of your site's content to your local machine via FTP or, if you have access to cPanel, you can process a full account backup through your cPanel. You can view our knowledgebase article for more details on [[Generating a Full Backup]]

Download the backup to your local machine. You will want to ensure you have your backup saved somewhere other than your account on the server before proceeding with the next step.

===Reset all of your passwords===

This includes your cPanel (control panel), FTP users, database users, script admin users, and email addresses.

===Delete all cron jobs===

If you have access to cPanel, you can view our knowledgebase article on how to [[Delete a Cron Job]]

===Remove your current content===

Delete all of the content from your account's document root folder. This is most commonly the public_html folder.

Once your account is compromised, it is possible that the attacker has installed a backdoor for easier access in the future. Deleting all of the content from your account's document root folder is the only true way to ensure you have cleared out all untrusted material.

===Re-install your site's scripts===

Re-install the latest version of any scripts you still need. This includes any plugins, modules, addons, themes, and etc.

If you have shared hosting with us or have purchased Fantastico and/or Softaculous for your virtual/dedicated server(s), we suggest installing your script(s) using Fantastico or Softaculous which are available in your cPanel. Fantastico and Softaculous can send you notifications when new versions of the script(s) you have installed are available and installing scripts through Fantastico and Softaculous is a lot easier than manually installing them.

===Check your databases to see if they were hacked===

Hacked databases are not common but it does happen. If the database is hacked, it will need to be cleaned before you use it again.

===Reconnect your scripts===

Re-configure the newly installed script(s) to connect to the appropriate database. You will want to proceed with this step once you have confirmed that your database(s) are clean. There are circumstances where your database(s) may need to be converted to work with the latest version of the script you installed. Most of the time all that needs to be done is the script's configuration file needs to be modified to use the database's connection details.

If you're unsure which file holds the database information for your script, we maintain a [[Configuration File Location Cheat Sheet]]

===Upload clean files===

Upload any needed clean files from the backup you generated.

==How can I prevent my account from being hacked?==

This is a question that is also best answered by your webmaster or the script developers of the script(s) you have installed within your account. Here are some suggestions Acenet has:

===Keep scripts updated===

Keep all scripts installed within your account updated to the latest version available.

Developers of web-based scripts release new updates to their software periodically. These updates often contain feature upgrades, but more importantly contain security updates as well. By keeping your scripts up to date, you ensure that the latest security holes are patched and only the content you post is displayed on your website.

If you have installed any scripts through Fantastico or Softaculous within your cPanel, you can have a notification emailed to you once a new version is available for any of the scripts you have installed.

===Use secure passwords===

Only use secure passwords. A secure password consists of letters, lowercase and uppercase, and numbers composed in a random pattern. At the very least, you want to ensure your passwords do not occur in a dictionary. It is not uncommon for hackers to attempt what is called a "Dictionary Attack". In such an attack, all of the words contained within a dictionary are guessed as a possible password. If your password occurs in the dictionary, such a brute-force guessing attack will succeed and allow unauthorized visitors access to privilleged information. Here are a few examples:

Bad Passwords:
password
sailboat
admin
yellow

Good Passwords (but don't use these exactly):
hal2kejslIs9
122l0745Js
Plwn24sueh37

Your passwords should be 8-15 characters in length and, if you cannot remember it, should be written down in a location only you are aware of. Do not share passwords with untrusted individuals.

===Remove script install files===

Remove any script install files from your account. Scripts usually let you know, after installation is complete, what files should be removed from your account. If you're not sure what can and cannot be removed, you will want to contact the script developers for assistance.

===Password protect admin folders===

Password protect the directory where any script's admin panels are located.

This is just added security to ensure only the individuals you want to have access to your script's admin panel have access. If you have access to cPanel, you can password protect a directory through your cPanel. You can view our knowledgebase article on how to [[Password Protect a Directory]]

===Secure Upload scripts===

Make sure any upload scripts installed within your account are locked down so that only the individuals you want to be able to use them are able to do so.

Doing this could be something as simple as password protecting the directory where the upload script is located. It depends on how the upload script is installed. If you're not sure how to lock down your upload script(s), you will want to contact the script developers for more details on how to do so.

===Unique MySQL users===

Use a username and password to connect to a database that are only used to connect to that database.

What this means is do not use a username and password that are used to connect to other things related to your account. For example, scripts can be configured to connect to a database using the account's cPanel username and password. This is insecure because the database connection details specified within a script's configuration file are usually stored within a flat text file which can be read. If a hacker is able to read your script's configuration file, using a username and password that are only able to connect to the database specified within the configuration file will ensure the hacker does not gain access to anything else.

===Security Plugins===

Install any available security plugins that are recommended for your script(s).

If you're not sure of any, you could search for recommendations to see what other users of your script(s) recommend or you can contact the script developers directly and ask what they recommend.

===Separate Addon Domains===

Do not host multiple sites that have scripts installed within them under one user.

It is best to keep sites that have scripts installed within them separated into their own user spaces. The reason being because if one of the sites gets hacked, the hacker will most likely have access to all of the other sites being hosted under that user. By separating the sites into their own users, you are limiting the damage the hacker can do.

As the saying goes, an ounce of prevention is worth a pound of cure. Recovering from a hacking can be time consuming, not to mention detrimental to your site's image. By following the preventative measures above, you can spare yourself the hassle of restoring your site and removing unwanted material.

[[Category:Technical Support FAQ]]

AutoSSL

Docs admin — Tue, 27 Oct 2026 18:21:14 GMT

Docs admin moved page AutoSSL to Free SSL certificates with AutoSSL Clearer title (Main Page refresh, Oct 2026)

New page

AutoSSL is the solution to one of the biggest headaches that exists for every cPanel & WHM user: SSL installation and renewal. AutoSSL installs FREE signed SSL certificates that are automatically generated and installed on the server. There is no need for you to generate a certificate signing request (CSR), pay a Certificate Authority (CA) for each certificate, or renew certificates when they expire. cPanel takes care of everything for you.
 
If your website is on a shared server, AutoSSL is already enabled. If your existing SSL certificate is expiring in the next week, a new SSL certificate will automatically be provisioned and installed. If you have never had an SSL certificate installed before, there should be one installed now.
 
If you are on a Cloud or Dedicated server, you may need to check that AutoSSL is enabled.
 

===How to Enable AutoSSL===
By default, only cPanel is listed as a SSL provider. There is a plugin available for Let's Encrypt. It can be installed by logging into SSH on your cPanel server as root, and running the following command:

<syntaxhighlight lang="bash">/scripts/install_lets_encrypt_autossl_provider</syntaxhighlight>

In WHM, navigate to SSL/TLS -> Manage AutoSSL. Select a SSL Provider, check mark any additional checkboxes offered, and click Save.

Once saved, click the "Run AutoSSL for All Users" button. This will start the initial cronjob run to identify domains resolving to the server that do not have an SSL (or have an expired SSL Certificate), or have a valid certificate about to expire. The cronjob will generate and install the SSL certificate for all valid domains.

[[File:autossl.png]]

===How to Troubleshoot AutoSSL===

If you have any problem with the application, you can view the logs for AutoSSL right from the WHM interface. After the first run of the cronjob you’ll see the logs listed in the ‘Logs’ tab. You can load the log by selecting the log file you’d like to view and clicking ‘View Log’.

[[File:autossl2.png]]

Category:CPanel

Docs admin — Tue, 27 Oct 2026 17:49:50 GMT

New guide: local backups with rclone

← Older revision		Revision as of 13:49, 27 October 2026
Line 57:		Line 57:
	* [[Change your PHP version and extensions]]		* [[Change your PHP version and extensions]]
	* [[Restore files, databases and email with JetBackup]]		* [[Restore files, databases and email with JetBackup]]
			* [[Back up your website to your own computer with rclone]]
	* [[Website builders: Sitejet and SitePad]]		* [[Website builders: Sitejet and SitePad]]
	* [[Install cPanel on your server]] (cloud servers and dedicated servers)		* [[Install cPanel on your server]] (cloud servers and dedicated servers)

Back up your website to your own computer with rclone

Docs admin — Tue, 27 Oct 2026 17:49:50 GMT

New guide: local backups with rclone

New page

We back up your hosting account every day, but it's still a good idea to keep your own copy of your website, email and databases on a drive you control. This guide shows how to keep that copy up to date with '''rclone''', a free program for Mac, Windows and Linux.

rclone connects to your account over SFTP (secure file transfer) and copies your files to your computer or an external drive. After the first copy, each run only downloads what has changed, so weekly backups are quick. It doesn't need any free space on the server, so it also works for large accounts that are too big for a full cPanel backup.

Each run keeps:
* '''current''': an exact copy of your account as it is now.
* '''archive''': a folder for each backup date, holding the old versions of files that changed or were deleted since the previous run. So if a file gets damaged or deleted, you can still get back an earlier version.

== What you need ==

* SSH access for your cPanel account. On your own cloud server or dedicated server, turn it on in WHM under '''Account Functions''' > '''Manage Shell Access''' (Jailed Shell is enough). If you have shared or reseller hosting and SSH isn't enabled for your account, please [[Open a support ticket|open a support ticket]].
* Your cPanel username and your server's hostname. See [[Find your cPanel username]].
* A computer or external drive with more free space than your account uses. cPanel shows your account's disk usage on its home page.

In the examples below, replace ''example'' with your cPanel username, ''server.example.com'' with your server's hostname, and ''/Volumes/Backup'' with the drive or folder where you want to keep your backups.

== Step 1: Install rclone ==

* '''Mac:''' open Terminal and run:
sudo -v ; curl https://rclone.org/install.sh | sudo bash
: Or, if you use Homebrew: <code>brew install rclone</code>
* '''Windows:''' download rclone from [https://rclone.org/downloads/ rclone.org/downloads], unzip it, and run the commands below from that folder in PowerShell, using <code>.\rclone.exe</code> instead of <code>rclone</code>.
* '''Linux:''' run the same command as for Mac.

Check that it works:
rclone version

== Step 2: Set up an SSH key ==

An SSH key lets rclone log in securely without your password.

'''1.''' Create a key on your computer. Press Enter to accept the default file name. You can set a passphrase or leave it empty for unattended backups.
ssh-keygen -t ed25519 -f ~/.ssh/acenet_backup

'''2.''' Show the public key and copy it:
cat ~/.ssh/acenet_backup.pub

'''3.''' In cPanel, go to '''Security''' > '''SSH Access''' > '''Manage SSH Keys''' > '''Import Key'''. Paste the public key into the public key box, give it a name, and click '''Import'''.

'''4.''' Back on '''Manage SSH Keys''', click '''Manage''' next to the key, then '''Authorize'''.

'''5.''' Connect once with SSH to check the key works and to save the server's identity. Type '''yes''' when asked whether to trust the server:
ssh -i ~/.ssh/acenet_backup example@server.example.com

Type <code>exit</code> to close the connection.

== Step 3: Prepare database backups ==

Your website's databases live in the database server, not in your files, so rclone can't copy them directly. A daily cron job in cPanel saves a copy of each database as a file, and rclone then downloads it with everything else.

'''1.''' In cPanel, go to '''Databases''' > '''Manage My Databases''' and create a database user for backups, for example ''example_backup'', with a strong password. Add it to each database you want to back up, with '''ALL PRIVILEGES''' or at least SELECT, SHOW VIEW, TRIGGER, LOCK TABLES and EVENT.

'''2.''' In '''File Manager''', turn on '''Show Hidden Files''' (Settings, top right), create a folder named <code>backups</code> in your home directory, and a file named <code>.my-backup.cnf</code> in your home directory containing:
<pre>
[client]
user=example_backup
password="the password you chose"
</pre>
Right-click the file, choose '''Change Permissions''', and set it to <code>600</code>, so only your account can read it.

'''3.''' In cPanel, go to '''Advanced''' > '''Cron Jobs''' and add a job that runs '''Once Per Day''' with this command. Use your database's name instead of ''example_wp'', and add one line like it for each database:
mysqldump --defaults-extra-file=$HOME/.my-backup.cnf --single-transaction --no-tablespaces example_wp | gzip > $HOME/backups/example_wp.sql.gz

The next day, check that <code>backups/example_wp.sql.gz</code> appears in File Manager.

== Step 4: Connect rclone to your account ==

Run this once on your computer:
rclone config create acenet sftp host=server.example.com user=example key_file=~/.ssh/acenet_backup known_hosts_file=~/.ssh/known_hosts

Check that it can see your account. You should see folders such as public_html, mail and backups:
rclone lsd acenet:

== Step 5: Run a backup ==

'''1.''' Create a file named <code>rclone-exclude.txt</code> in your home folder on your computer, listing temporary files that don't need backing up:
<pre>
/.cache/**
/tmp/**
/logs/**
/.trash/**
</pre>

'''2.''' Run the backup:
rclone sync acenet: /Volumes/Backup/example/current --backup-dir /Volumes/Backup/example/archive/$(date +%F) --exclude-from ~/rclone-exclude.txt --progress

The first run downloads everything, so it can take several hours for a large account. Later runs only download what has changed.

On Windows, use a date you type in, for example:
.\rclone.exe sync acenet: D:\Backups\example\current --backup-dir D:\Backups\example\archive\2026-11-03 --exclude-from rclone-exclude.txt --progress

'''3.''' Optionally, check that the copy matches the server:
rclone check acenet: /Volumes/Backup/example/current --exclude-from ~/rclone-exclude.txt --one-way

{{note|Always use the same destination folder for '''current'''. rclone sync makes it an exact copy of your account, so a file deleted on the server is also removed from '''current''' on the next run. That's why the '''--backup-dir''' option matters: it moves those files into the dated '''archive''' folder instead of discarding them.}}

== Keep it up to date ==

Run the command in step 5 once a week, or as often as you like. Keep the external drive disconnected or switched off between backups, so it's safe if your computer gets malware.

When the drive starts to fill up, delete the oldest dated folders in '''archive'''. Never delete '''current'''.

== Restore from your backup ==

* '''Files:''' upload them back to your account with File Manager, FTP or rclone, for example <code>rclone copy /Volumes/Backup/example/current/public_html acenet:public_html</code>.
* '''Databases:''' unzip the <code>.sql.gz</code> file and import it into the database with phpMyAdmin in cPanel.
* '''Email:''' your email is in the <code>mail</code> folder. Copy a mailbox's folder back into the same place to restore its messages.

For most restores, it's quicker to use our daily backups first. See [[Restore files, databases and email with JetBackup]]. If you need help restoring from your own copy, please [[Open a support ticket|open a support ticket]].

[[Category:cPanel]]