Acenet Knowledgebase - User contributions [en]

Route Domain Email through Gmail

2026-06-21T12:08:15Z

Docs admin: /* Use POP3 to pull email into Gmail */

Forwarding Email to a Gmail account is not recommended, as any spam you received is forwarded on and appears as coming from your email address. This will cause mail filters to block your email address instead of the original sender. 

The correct way to get your domain email through Gmail is to have Gmail '''PULL''' the email from your domain email address. 

== Enable POP and IMAP Access in Gmail==

'''1)''' Login to your Gmail account. 
'''2)''' In the upper right, you will see a Gear Icon. Click it, and in the dropdown click "Settings". 
'''3)''' On the next page, click the "Forwarding and POP/IMAP" tab on the horizontal toolbar. 
'''4)''' Enable POP, either for all mail, or for all mail from now on (your first download will include only mail that arrives after you make this change). Choose what you’d like to do with email on Gmail after you’ve downloaded it. Acenet recommends “archive Gmail’s copy”, as it allows you to use the Gmail interface to review all of your email, even if not at your computer. That is handy when using a mobile device such as a smartphone. 

'''5)''' Acenet recommends that you enable IMAP as well. This is most useful when you might access your Gmail account from multiple locations – perhaps multiple PCs, mobile devices, and the Gmail web interface. IMAP access allows you to keep them all in sync. 

[[File:gmail.png|800px]]
 
Click on Save Changes before continuing.
 

== Configure "Send Mail As" to send email through Gmail==
It is possible to respond to your domain email via the Gmail website, thanks to SMTP.
 

'''1)''' Under Settings, choose the Accounts and Import tab on the horizontal toolbar.
 
'''2)''' Click on "Add another email address" to add the email you want to be able to send from.
 
[[File:gmail2.png|800px]]
 

'''3)''' The “From:” address of email consists of two parts: the display name, and an email address. Enter those for the address you’ll be sending from, and click Next Step.
 
[[File:gmail3.png|400px]]
 
'''4)''' Enter the SMTP information given by the provider of your non-Google email address. For example, the SMTP configuration for domain hosted at Acenet.
 
[[File:gmail4.png|400px]]
 
When sending email “as” your other email address, Google actually sends it through that email provider’s service rather than sending directly. There are several reasons for this, but the most practical is that, according to email standards, if Google sends it directly, many email recipients will display the Google email address as sending “on behalf of” the non-Google email address, which can confuse them. Sending through the other service’s server side-steps this issue.
 
Once you’ve set up the ability to send email from Gmail through your non-Google email address, make sure the correct address is the default. This is the address your email will appear to come “From:” when you compose a new mail in Gmail.
 

== Use POP3 to pull email into Gmail (GMAIL DISABLED THIS FEATURE. Users will stop seeing this feature soon) ==
Similar to a desktop email client, Gmail can be configured to periodically connect to your non-Gmail account and pull any new email it finds there.

'''1)''' Under Settings, choose the Accounts and Import tab on the horizontal toolbar.
 
'''2)''' To the right of “Check mail from other accounts:”, click on 'Add a mail account"
 
[[File:gmail7.png|1000px]]
 
'''3)''' Enter the email address you wish to pull mail from.
 
[[File:gmail5.png|400px]]
 
'''4)''' On the next page, Import email from my other account (POP3) should be automatically selected. Click Next.
 
[[File:gmail8.png|400px]]
 
'''5)'''Enter the POP3 information from the provider of your non-Google email address.
 
[[File:gmail9.png|400px]]
 
There are several options as well:

* Leave a copy of retrieved messages on the server. This typically need not be set; in fact, if your service provider has space limitations, you probably don’t want it to be set. On the other hand, it can provide a nice backup of your email, since your messages will be stored in two places: on your non-Google email service and on Gmail. 
* Always use a secure connection (SSL) when retrieving mail. If your provider supports SSL connections, as most do, there’s no harm in setting this, as it prevents intermediaries from being able to see your unencrypted email. On the other hand, since the connection is server-to-server, the chances of that happening are much lower, so the need for an SSL connection isn’t as great. 
* Label incoming messages: This is purely personal preference. Particularly if you access mail from several different accounts, this is a quick and easy way to see which account a message is associated with. 
* Archive incoming messages (Skip the Inbox). When using Gmail as your primary interface for email, you don’t want this. You want your incoming email to appear in your Inbox normally.
 
Click Add Account when done.
 
===How often does POP3 pick up?===
 
When you use a traditional desktop email program like Microsoft Office Outlook or Thunderbird, you can configure that program to check for new email on a schedule – say every 15 minutes or so. Alternatively, you can hit a “Send/Receive” button or similar command to have the program check for new mail right away.
 
When picking up email using POP3, Gmail doesn’t quite work that way.
 
Gmail will check for new mail on its own schedule, which is not configurable. It is dynamically based on how much email you receive. The more email you get, the more often Gmail checks for new email. But that’s not documented anywhere, and could be subject to change.
 
The Refresh button above your inbox '''''may''''' cause Gmail to check for new mail at your remote non-Google POP3 account. Some email providers also limit how often you can check for new email this way, and may return an error.
 

== Configure email client to send through Gmail==

Since you are sending domain mail through Gmail, this is a case where your email address and your email account will be two different things. The next steps are to configure your desktop program to send and receive email from your personal email address (your equivalent to leo@somerandomservice.com), but to do so requires connecting to the servers associated with your Gmail account.
 
In your email client, such as Outlook or Thunderbird, create a new email account with your email address, but choose '''Manual Setup''' to enter the correct information.
 
* '''Your name:''' The name that will be used as the display name on the From: line of email you send.
* '''Email Address:''' The email address that will be used on the From: line of email you send. In our examples, we’d use you@somerandomservice.com, but you would use whatever non-Google email address you’ve been setting this up for.
* '''Account Type:''' POP3
* '''Incoming mail server:''' pop.gmail.com
* '''Outgoing mail server:''' smtp.gmail.com
* '''User Name:''' Your Gmail user name – typically your Gmail email address. This is important: even though you’re not using your Gmail email address in your correspondence, it’s still the identifier that allows you to login to your Gmail account to access the email collected there.
* '''Password:''' The password to your Gmail account.
 
Additional settings specified by Google include:
 
* The connection to the POP3 server should use SSL on port 995.
* The connection to the SMTP server should use either SSL on port 465, or TLS/STARTTLS on port 587.
* The connection to the SMTP server requires basic authentication. 
These settings are often in an “Advanced” or “More Settings" section in the account configuration in your email program.
 
Once successfully configured, you can send and receive email on your own private non-Google email address, using Gmail.

How to stop outgoing spam

2025-06-27T16:38:49Z

Docs admin: /* IN PROGRESS */

== How to stop outgoing spam ==

====IN PROGRESS====

Here are the official cPanel articles on how to help combat this:

> https://docs.cpanel.net/knowledge-base/email/how-to-prevent-email-abuse/
> https://docs.cpanel.net/knowledge-base/email/how-to-prevent-spam-with-mail-limiting-features/
> https://docs.cpanel.net/knowledge-base/email/how-to-set-email-send-limits/

From: https://docs.cpanel.net/knowledge-base/email/

Some extra tips:

(1) For accounts using a shared IP, use an IP other than the server main IP.

(2) Do not use the server main IP as a shared IP (same as 1 above said differently)

(3) Configure SMTP to send using customer IP

(4) Use multiple shared IP (fewer customers per shared IP)

(5) Tell customers to use SMTP in scripts instead of PHP mail function, etc.

(6) Limit the number of emails customers can send per hour

(7) Require customers who want a high per hour limit to have a dedicated IP

(8) Monitor for abuse. Our in-house monitoring script alerts us of "exceeded the max emails per hour" messages in the logs. I believe it is the exim_mainlog.

Here is a document with log locations:

> https://docs.cpanel.net/knowledge-base/cpanel-product/the-cpanel-log-files/

If you have been blacklisted, I would use the Mail Queue Manager in WHM to identify the spammer.

https://docs.cpanel.net/whm/email/mail-queue-manager/

Email Forwarders
Email forwarders are a major cause of spam emails being sent out from the server.
The forwarded emails, when it is received at the destination, see the spam emails as originating from your domain/IP address.

Hence, instead of forwarding the emails to public domains, you should consider downloading the emails using POP or IMAP. You may refer to the below link

https://kb.acenet.us/Route_Domain_Email_through_Gmail

How to stop outgoing spam

2025-06-20T05:23:55Z

Docs admin:

How to stop outgoing spam

2025-06-20T05:22:56Z

Docs admin:

== How to stop outgoing spam ==

====IN PROGRESS====

Here are the official cPanel articles on how to help combat this:

> https://docs.cpanel.net/knowledge-base/email/how-to-prevent-email-abuse/
> https://docs.cpanel.net/knowledge-base/email/how-to-prevent-spam-with-mail-limiting-features/
> https://docs.cpanel.net/knowledge-base/email/how-to-set-email-send-limits/

From: https://docs.cpanel.net/knowledge-base/email/

Some extra tips:

(1) For accounts using a shared IP, use an IP other than the server main IP.

(2) Do not use the server main IP as a shared IP (same as 1 above said differently)

(3) Configure SMTP to send using customer IP

(4) Use multiple shared IP (fewer customers per shared IP)

(5) Tell customers to use SMTP in scripts instead of PHP mail function, etc.

(6) Limit the number of emails customers can send per hour
(7) Require customers who want a high per hour limit to have a dedicated IP
(8) Monitor for abuse. Our in-house monitoring script alerts us of "exceeded the max emails per hour" messages in the logs. I believe it is the exim_mainlog.

Here is a document with log locations:

https://docs.cpanel.net/knowledge-base/cpanel-product/the-cpanel-log-files/

If you have been blacklisted, I would use the Mail Queue Manager in WHM to identify the spammer.

https://docs.cpanel.net/whm/email/mail-queue-manager/

How to stop outgoing spam

2025-06-20T05:20:50Z

Docs admin: /* How to stop outgoing spam */

== How to stop outgoing spam ==

====IN PROGRESS====

Here are the official cPanel articles on how to help combat this:

> https://docs.cpanel.net/knowledge-base/email/how-to-prevent-email-abuse/
> https://docs.cpanel.net/knowledge-base/email/how-to-prevent-spam-with-mail-limiting-features/
> https://docs.cpanel.net/knowledge-base/email/how-to-set-email-send-limits/

From: https://docs.cpanel.net/knowledge-base/email/

Some extra tips:

(1) For accounts using a shared IP, use an IP other than the server main IP.
(2) Do not use the server main IP as a shared IP (same as 1 above said differently)
(3) Configure SMTP to send using customer IP
(4) Use multiple shared IP (fewer customers per shared IP)
(5) Tell customers to use SMTP in scripts instead of PHP mail function, etc.
(6) Limit the number of emails customers can send per hour
(7) Require customers who want a high per hour limit to have a dedicated IP
(8) Monitor for abuse. Our in-house monitoring script alerts us of "exceeded the max emails per hour" messages in the logs. I believe it is the exim_mainlog.

Here is a document with log locations:

https://docs.cpanel.net/knowledge-base/cpanel-product/the-cpanel-log-files/

If you have been blacklisted, I would use the Mail Queue Manager in WHM to identify the spammer.

https://docs.cpanel.net/whm/email/mail-queue-manager/

How to stop outgoing spam

2025-06-20T05:18:55Z

Docs admin: Created page with "== How to stop outgoing spam == IN PROGRESS Here are the official cPanel articles on how to help combat this: > https://docs.cpanel.net/knowledge-base/email/how-to-prevent-email-abuse/ > https://docs.cpanel.net/knowledge-base/email/how-to-prevent-spam-with-mail-limiting-features/ > https://docs.cpanel.net/knowledge-base/email/how-to-set-email-send-limits/ From: https://docs.cpanel.net/knowledge-base/email/ Some extra tips: (1) For accounts using a share..."

== How to stop outgoing spam ==

IN PROGRESS

Here are the official cPanel articles on how to help combat this:

> https://docs.cpanel.net/knowledge-base/email/how-to-prevent-email-abuse/
> https://docs.cpanel.net/knowledge-base/email/how-to-prevent-spam-with-mail-limiting-features/
> https://docs.cpanel.net/knowledge-base/email/how-to-set-email-send-limits/

From: https://docs.cpanel.net/knowledge-base/email/

Some extra tips:

(1) For accounts using a shared IP, use an IP other than the server main IP.
(2) Do not use the server main IP as a shared IP (same as 1 above said differently)
(3) Configure SMTP to send using customer IP
(4) Use multiple shared IP (fewer customers per shared IP)
(5) Tell customers to use SMTP in scripts instead of PHP mail function, etc.
(6) Limit the number of emails customers can send per hour
(7) Require customers who want a high per hour limit to have a dedicated IP
(8) Monitor for abuse. Our in-house monitoring script alerts us of "exceeded the max emails per hour" messages in the logs. I believe it is the exim_mainlog.

Here is a document with log locations:

https://docs.cpanel.net/knowledge-base/cpanel-product/the-cpanel-log-files/

If you have been blacklisted, I would use the Mail Queue Manager in WHM to identify the spammer.

https://docs.cpanel.net/whm/email/mail-queue-manager/

CloudLinux Resource Limits

2025-03-24T16:09:54Z

Docs admin: /* Is your website hitting the limits? */

== What is CloudLinux ==

Acenet runs CloudLinux on our Shared hosting servers, to help us provide a balanced hosting environment. To stop other users from starving your website of precious system resources, Cloudlinux proactively monitors resource usage, and limits account when they exceed a predefined usage limit.

The predefined resource limits depend on your plan.

==What CloudLinux regulates==

====CPU Usage====
If your account tries to exceed your CPU core limit, CloudLinux slows it down. Your site remains online while being limited. When the usage drops below the max limit, CloudLinux stops slowing your site.

==== Memory Usage====
If your account exceeds memory limits, visitors to your site will receive a "503 Temporarily Unavailable" error message in their web browser..

====Simultaneous Processes====
HTTP, SSH, CGI and PHP connections all count toward this predefined limit, which is generous. If your web site exceeds this limit, visitors receive “503 Error” messages in their web browser. The limit is primarily to help prevent DDoS, spambot, and brute force attacks from affecting the entire server. However, a poorly configured site can also cause this limit to be reached.

====Input/Output (disk) usage====

I/O Limit is the maximum cumulative disk reads and writes. If your account exceeds your I/O limit, CloudLinux will slow down your site while it is above the limit. Your site remains online while being limited.

====MySQL Usage====

The CloudLinux MySQL Governor monitors your account's MySQL Usage and restricts it based on CPU Usage, Disk Read/Write, and number of MySQL Connections.

No error messages are displayed when this restriction occurs. When usage falls below limits, MySQL Governor removes the restrictions. DDoS (Distributed Denial of Service), spambot, and brute force attacks, as well as plugins and unoptimized databases, are all possible causes of high MySQL usage.

== Is your website hitting the limits? ==

You can check your resource usage inside cPanel by going to Logs -> Resource usage. If you hit any limits in the last 24 hours, there will be a summary on this page. You can also view charts and graphs by clicking on the details link.

[[File:Screenshot 2025-03-24 205015.png|950px]]

Sometimes, you might also need to examine historical data to analyse your website's expected resource usage.

Under the Resource usage page above, click on Current usage. Here, you can modify the time frame and time unit as required.

[[File:Screenshot 2025-03-24 212855.png|750px]]

You can also get the historical data for a specific date or range.

To select the range, click on the start date and then the end date.

[[File:Screenshot 2025-03-24 211546.png|1000px]]

== Help, I am hitting a limit! How can I reduce my resource usage? ==

[1] You can try disabling plugins, disabling any special features, and/or repairing your database(s).

[2] You can look into optimizing your script(s). Your webmaster or the script developers should be able to assist with this.

[3] If you have addon domains, you may want to upgrade to a Reseller Hosting plan. A reseller plan will let you create separate cPanel accounts for your various addon domains. Since the Cloudlinux limits are on a per-cPanel account basis, that will let each of your domains have separate resources. For more information about our Reseller Hosting packages, please see our {{Reseller Hosting}} page.

== Still need more resources? ==

If you're unable to reduce your account's resource usages, it is simply no longer suitable for a shared hosting environment. You might want to consider upgrading to one of our virtual servers if this is the case. You can view our virtual server offerings at our {{VPS Hosting}} page.

Our most basic virtual server offers an amazing amount of resources at a very fair cost. You can create additional Reseller or cPanel accounts with your own virtual server. If you go with a VPS with cPanel and our Managed Services Bundle, we will migrate your account(s) over to your virtual server for FREE.

[[Category:Technical Support FAQ]]

CloudLinux Resource Limits

2025-03-24T16:07:39Z

Docs admin: /* Is your website hitting the limits? */

== What is CloudLinux ==

Acenet runs CloudLinux on our Shared hosting servers, to help us provide a balanced hosting environment. To stop other users from starving your website of precious system resources, Cloudlinux proactively monitors resource usage, and limits account when they exceed a predefined usage limit.

The predefined resource limits depend on your plan.

==What CloudLinux regulates==

====CPU Usage====
If your account tries to exceed your CPU core limit, CloudLinux slows it down. Your site remains online while being limited. When the usage drops below the max limit, CloudLinux stops slowing your site.

==== Memory Usage====
If your account exceeds memory limits, visitors to your site will receive a "503 Temporarily Unavailable" error message in their web browser..

====Simultaneous Processes====
HTTP, SSH, CGI and PHP connections all count toward this predefined limit, which is generous. If your web site exceeds this limit, visitors receive “503 Error” messages in their web browser. The limit is primarily to help prevent DDoS, spambot, and brute force attacks from affecting the entire server. However, a poorly configured site can also cause this limit to be reached.

====Input/Output (disk) usage====

I/O Limit is the maximum cumulative disk reads and writes. If your account exceeds your I/O limit, CloudLinux will slow down your site while it is above the limit. Your site remains online while being limited.

====MySQL Usage====

The CloudLinux MySQL Governor monitors your account's MySQL Usage and restricts it based on CPU Usage, Disk Read/Write, and number of MySQL Connections.

No error messages are displayed when this restriction occurs. When usage falls below limits, MySQL Governor removes the restrictions. DDoS (Distributed Denial of Service), spambot, and brute force attacks, as well as plugins and unoptimized databases, are all possible causes of high MySQL usage.

== Is your website hitting the limits? ==

You can check your resource usage inside cPanel by going to Logs -> Resource usage. If you hit any limits in the last 24 hours, there will be a summary on this page. You can also view charts and graphs by clicking on the details link.

[[File:Screenshot 2025-03-24 205015.png|950px]]

Sometimes, you might also need to examine historical data to analyse your website's expected resource usage.

Under the Resource usage page above, click on Current usage. Here, you can modify the time frame and time unit as required.

[[File:Screenshot 2025-03-24 212855.png|750px]]

You can also get the historical data for a specific date range.

[[File:Screenshot 2025-03-24 211546.png|1000px]]

== Help, I am hitting a limit! How can I reduce my resource usage? ==

[1] You can try disabling plugins, disabling any special features, and/or repairing your database(s).

[2] You can look into optimizing your script(s). Your webmaster or the script developers should be able to assist with this.

[3] If you have addon domains, you may want to upgrade to a Reseller Hosting plan. A reseller plan will let you create separate cPanel accounts for your various addon domains. Since the Cloudlinux limits are on a per-cPanel account basis, that will let each of your domains have separate resources. For more information about our Reseller Hosting packages, please see our {{Reseller Hosting}} page.

== Still need more resources? ==

If you're unable to reduce your account's resource usages, it is simply no longer suitable for a shared hosting environment. You might want to consider upgrading to one of our virtual servers if this is the case. You can view our virtual server offerings at our {{VPS Hosting}} page.

Our most basic virtual server offers an amazing amount of resources at a very fair cost. You can create additional Reseller or cPanel accounts with your own virtual server. If you go with a VPS with cPanel and our Managed Services Bundle, we will migrate your account(s) over to your virtual server for FREE.

[[Category:Technical Support FAQ]]

CloudLinux Resource Limits

2025-03-24T16:05:28Z

Docs admin: /* Is your website hitting the limits? */

== What is CloudLinux ==

Acenet runs CloudLinux on our Shared hosting servers, to help us provide a balanced hosting environment. To stop other users from starving your website of precious system resources, Cloudlinux proactively monitors resource usage, and limits account when they exceed a predefined usage limit.

The predefined resource limits depend on your plan.

==What CloudLinux regulates==

====CPU Usage====
If your account tries to exceed your CPU core limit, CloudLinux slows it down. Your site remains online while being limited. When the usage drops below the max limit, CloudLinux stops slowing your site.

==== Memory Usage====
If your account exceeds memory limits, visitors to your site will receive a "503 Temporarily Unavailable" error message in their web browser..

====Simultaneous Processes====
HTTP, SSH, CGI and PHP connections all count toward this predefined limit, which is generous. If your web site exceeds this limit, visitors receive “503 Error” messages in their web browser. The limit is primarily to help prevent DDoS, spambot, and brute force attacks from affecting the entire server. However, a poorly configured site can also cause this limit to be reached.

====Input/Output (disk) usage====

I/O Limit is the maximum cumulative disk reads and writes. If your account exceeds your I/O limit, CloudLinux will slow down your site while it is above the limit. Your site remains online while being limited.

====MySQL Usage====

The CloudLinux MySQL Governor monitors your account's MySQL Usage and restricts it based on CPU Usage, Disk Read/Write, and number of MySQL Connections.

No error messages are displayed when this restriction occurs. When usage falls below limits, MySQL Governor removes the restrictions. DDoS (Distributed Denial of Service), spambot, and brute force attacks, as well as plugins and unoptimized databases, are all possible causes of high MySQL usage.

== Is your website hitting the limits? ==

You can check your resource usage inside cPanel by going to Logs -> Resource usage. If you hit any limits in the last 24 hours, there will be a summary on this page. You can also view charts and graphs by clicking on the details link.

[[File:Screenshot 2025-03-24 205015.png|950px]]

Sometimes, you might also need to examine historical data to analyse your website's expected resource usage.

Under the Resource usage page above, you should click on Current usage.

[[File:Screenshot 2025-03-24 212855.png|750px]]

[[File:Screenshot 2025-03-24 211546.png|1000px]]

== Help, I am hitting a limit! How can I reduce my resource usage? ==

[1] You can try disabling plugins, disabling any special features, and/or repairing your database(s).

[2] You can look into optimizing your script(s). Your webmaster or the script developers should be able to assist with this.

[3] If you have addon domains, you may want to upgrade to a Reseller Hosting plan. A reseller plan will let you create separate cPanel accounts for your various addon domains. Since the Cloudlinux limits are on a per-cPanel account basis, that will let each of your domains have separate resources. For more information about our Reseller Hosting packages, please see our {{Reseller Hosting}} page.

== Still need more resources? ==

If you're unable to reduce your account's resource usages, it is simply no longer suitable for a shared hosting environment. You might want to consider upgrading to one of our virtual servers if this is the case. You can view our virtual server offerings at our {{VPS Hosting}} page.

Our most basic virtual server offers an amazing amount of resources at a very fair cost. You can create additional Reseller or cPanel accounts with your own virtual server. If you go with a VPS with cPanel and our Managed Services Bundle, we will migrate your account(s) over to your virtual server for FREE.

[[Category:Technical Support FAQ]]

CloudLinux Resource Limits

2025-03-24T16:01:29Z

Docs admin: /* Is your website hitting the limits? */

== What is CloudLinux ==

Acenet runs CloudLinux on our Shared hosting servers, to help us provide a balanced hosting environment. To stop other users from starving your website of precious system resources, Cloudlinux proactively monitors resource usage, and limits account when they exceed a predefined usage limit.

The predefined resource limits depend on your plan.

==What CloudLinux regulates==

====CPU Usage====
If your account tries to exceed your CPU core limit, CloudLinux slows it down. Your site remains online while being limited. When the usage drops below the max limit, CloudLinux stops slowing your site.

==== Memory Usage====
If your account exceeds memory limits, visitors to your site will receive a "503 Temporarily Unavailable" error message in their web browser..

====Simultaneous Processes====
HTTP, SSH, CGI and PHP connections all count toward this predefined limit, which is generous. If your web site exceeds this limit, visitors receive “503 Error” messages in their web browser. The limit is primarily to help prevent DDoS, spambot, and brute force attacks from affecting the entire server. However, a poorly configured site can also cause this limit to be reached.

====Input/Output (disk) usage====

I/O Limit is the maximum cumulative disk reads and writes. If your account exceeds your I/O limit, CloudLinux will slow down your site while it is above the limit. Your site remains online while being limited.

====MySQL Usage====

The CloudLinux MySQL Governor monitors your account's MySQL Usage and restricts it based on CPU Usage, Disk Read/Write, and number of MySQL Connections.

No error messages are displayed when this restriction occurs. When usage falls below limits, MySQL Governor removes the restrictions. DDoS (Distributed Denial of Service), spambot, and brute force attacks, as well as plugins and unoptimized databases, are all possible causes of high MySQL usage.

== Is your website hitting the limits? ==

You can check your resource usage inside cPanel by going to Logs -> Resource usage. If you hit any limits in the last 24 hours, there will be a summary on this page. You can also view charts and graphs by clicking on the details link.

[[File:Screenshot 2025-03-24 205015.png|900px]]

Sometimes, you might also need to examine historical data to analyse your website's expected resource usage.

Under the Resource usage page above, you should click on Current usage.

[[File:Screenshot 2025-03-24 211413.png|750px]]

[[File:Screenshot 2025-03-24 211546.png|750px]]

== Help, I am hitting a limit! How can I reduce my resource usage? ==

[1] You can try disabling plugins, disabling any special features, and/or repairing your database(s).

[2] You can look into optimizing your script(s). Your webmaster or the script developers should be able to assist with this.

[3] If you have addon domains, you may want to upgrade to a Reseller Hosting plan. A reseller plan will let you create separate cPanel accounts for your various addon domains. Since the Cloudlinux limits are on a per-cPanel account basis, that will let each of your domains have separate resources. For more information about our Reseller Hosting packages, please see our {{Reseller Hosting}} page.

== Still need more resources? ==

If you're unable to reduce your account's resource usages, it is simply no longer suitable for a shared hosting environment. You might want to consider upgrading to one of our virtual servers if this is the case. You can view our virtual server offerings at our {{VPS Hosting}} page.

Our most basic virtual server offers an amazing amount of resources at a very fair cost. You can create additional Reseller or cPanel accounts with your own virtual server. If you go with a VPS with cPanel and our Managed Services Bundle, we will migrate your account(s) over to your virtual server for FREE.

[[Category:Technical Support FAQ]]

File:Screenshot 2025-03-24 212855.png

2025-03-24T16:00:14Z

Docs admin:

CloudLinux Resource Limits

2025-03-24T15:53:51Z

Docs admin: /* Is your website hitting the limits? */

== What is CloudLinux ==

Acenet runs CloudLinux on our Shared hosting servers, to help us provide a balanced hosting environment. To stop other users from starving your website of precious system resources, Cloudlinux proactively monitors resource usage, and limits account when they exceed a predefined usage limit.

The predefined resource limits depend on your plan.

==What CloudLinux regulates==

====CPU Usage====
If your account tries to exceed your CPU core limit, CloudLinux slows it down. Your site remains online while being limited. When the usage drops below the max limit, CloudLinux stops slowing your site.

==== Memory Usage====
If your account exceeds memory limits, visitors to your site will receive a "503 Temporarily Unavailable" error message in their web browser..

====Simultaneous Processes====
HTTP, SSH, CGI and PHP connections all count toward this predefined limit, which is generous. If your web site exceeds this limit, visitors receive “503 Error” messages in their web browser. The limit is primarily to help prevent DDoS, spambot, and brute force attacks from affecting the entire server. However, a poorly configured site can also cause this limit to be reached.

====Input/Output (disk) usage====

I/O Limit is the maximum cumulative disk reads and writes. If your account exceeds your I/O limit, CloudLinux will slow down your site while it is above the limit. Your site remains online while being limited.

====MySQL Usage====

The CloudLinux MySQL Governor monitors your account's MySQL Usage and restricts it based on CPU Usage, Disk Read/Write, and number of MySQL Connections.

No error messages are displayed when this restriction occurs. When usage falls below limits, MySQL Governor removes the restrictions. DDoS (Distributed Denial of Service), spambot, and brute force attacks, as well as plugins and unoptimized databases, are all possible causes of high MySQL usage.

== Is your website hitting the limits? ==

You can check your resource usages inside cPanel, going to Logs -> Resource usage. If you hit any limits in the last 24 hours, there will be a summary on this page. You can also view charts and graphs by clicking on the details link.

[[File:Screenshot 2025-03-24 205015.png|900px]]

[[File:Screenshot 2025-03-24 211413.png|750px]]

[[File:Screenshot 2025-03-24 211546.png|750px]]

== Help, I am hitting a limit! How can I reduce my resource usage? ==

[1] You can try disabling plugins, disabling any special features, and/or repairing your database(s).

[2] You can look into optimizing your script(s). Your webmaster or the script developers should be able to assist with this.

[3] If you have addon domains, you may want to upgrade to a Reseller Hosting plan. A reseller plan will let you create separate cPanel accounts for your various addon domains. Since the Cloudlinux limits are on a per-cPanel account basis, that will let each of your domains have separate resources. For more information about our Reseller Hosting packages, please see our {{Reseller Hosting}} page.

== Still need more resources? ==

If you're unable to reduce your account's resource usages, it is simply no longer suitable for a shared hosting environment. You might want to consider upgrading to one of our virtual servers if this is the case. You can view our virtual server offerings at our {{VPS Hosting}} page.

Our most basic virtual server offers an amazing amount of resources at a very fair cost. You can create additional Reseller or cPanel accounts with your own virtual server. If you go with a VPS with cPanel and our Managed Services Bundle, we will migrate your account(s) over to your virtual server for FREE.

[[Category:Technical Support FAQ]]

File:Screenshot 2025-03-24 211546.png

2025-03-24T15:52:36Z

Docs admin:

CloudLinux Resource Limits

2025-03-24T15:51:50Z

Docs admin: /* Is your website hitting the limits? */

== What is CloudLinux ==

Acenet runs CloudLinux on our Shared hosting servers, to help us provide a balanced hosting environment. To stop other users from starving your website of precious system resources, Cloudlinux proactively monitors resource usage, and limits account when they exceed a predefined usage limit.

The predefined resource limits depend on your plan.

==What CloudLinux regulates==

====CPU Usage====
If your account tries to exceed your CPU core limit, CloudLinux slows it down. Your site remains online while being limited. When the usage drops below the max limit, CloudLinux stops slowing your site.

==== Memory Usage====
If your account exceeds memory limits, visitors to your site will receive a "503 Temporarily Unavailable" error message in their web browser..

====Simultaneous Processes====
HTTP, SSH, CGI and PHP connections all count toward this predefined limit, which is generous. If your web site exceeds this limit, visitors receive “503 Error” messages in their web browser. The limit is primarily to help prevent DDoS, spambot, and brute force attacks from affecting the entire server. However, a poorly configured site can also cause this limit to be reached.

====Input/Output (disk) usage====

I/O Limit is the maximum cumulative disk reads and writes. If your account exceeds your I/O limit, CloudLinux will slow down your site while it is above the limit. Your site remains online while being limited.

====MySQL Usage====

The CloudLinux MySQL Governor monitors your account's MySQL Usage and restricts it based on CPU Usage, Disk Read/Write, and number of MySQL Connections.

No error messages are displayed when this restriction occurs. When usage falls below limits, MySQL Governor removes the restrictions. DDoS (Distributed Denial of Service), spambot, and brute force attacks, as well as plugins and unoptimized databases, are all possible causes of high MySQL usage.

== Is your website hitting the limits? ==

You can check your resource usages inside cPanel, going to Logs -> Resource usage. If you hit any limits in the last 24 hours, there will be a summary on this page. You can also view charts and graphs by clicking on the details link.

[[File:Screenshot 2025-03-24 205015.png|900px]]

[[File:Screenshot 2025-03-24 211413.png|750px]]

== Help, I am hitting a limit! How can I reduce my resource usage? ==

[1] You can try disabling plugins, disabling any special features, and/or repairing your database(s).

[2] You can look into optimizing your script(s). Your webmaster or the script developers should be able to assist with this.

[3] If you have addon domains, you may want to upgrade to a Reseller Hosting plan. A reseller plan will let you create separate cPanel accounts for your various addon domains. Since the Cloudlinux limits are on a per-cPanel account basis, that will let each of your domains have separate resources. For more information about our Reseller Hosting packages, please see our {{Reseller Hosting}} page.

== Still need more resources? ==

If you're unable to reduce your account's resource usages, it is simply no longer suitable for a shared hosting environment. You might want to consider upgrading to one of our virtual servers if this is the case. You can view our virtual server offerings at our {{VPS Hosting}} page.

Our most basic virtual server offers an amazing amount of resources at a very fair cost. You can create additional Reseller or cPanel accounts with your own virtual server. If you go with a VPS with cPanel and our Managed Services Bundle, we will migrate your account(s) over to your virtual server for FREE.

[[Category:Technical Support FAQ]]

File:Screenshot 2025-03-24 211413.png

2025-03-24T15:47:55Z

Docs admin:

CloudLinux Resource Limits

2025-03-24T15:37:43Z

Docs admin: /* CPU Usage */

== What is CloudLinux ==

Acenet runs CloudLinux on our Shared hosting servers, to help us provide a balanced hosting environment. To stop other users from starving your website of precious system resources, Cloudlinux proactively monitors resource usage, and limits account when they exceed a predefined usage limit.

The predefined resource limits depend on your plan.

==What CloudLinux regulates==

====CPU Usage====
If your account tries to exceed your CPU core limit, CloudLinux slows it down. Your site remains online while being limited. When the usage drops below the max limit, CloudLinux stops slowing your site.

==== Memory Usage====
If your account exceeds memory limits, visitors to your site will receive a "503 Temporarily Unavailable" error message in their web browser..

====Simultaneous Processes====
HTTP, SSH, CGI and PHP connections all count toward this predefined limit, which is generous. If your web site exceeds this limit, visitors receive “503 Error” messages in their web browser. The limit is primarily to help prevent DDoS, spambot, and brute force attacks from affecting the entire server. However, a poorly configured site can also cause this limit to be reached.

====Input/Output (disk) usage====

I/O Limit is the maximum cumulative disk reads and writes. If your account exceeds your I/O limit, CloudLinux will slow down your site while it is above the limit. Your site remains online while being limited.

====MySQL Usage====

The CloudLinux MySQL Governor monitors your account's MySQL Usage and restricts it based on CPU Usage, Disk Read/Write, and number of MySQL Connections.

No error messages are displayed when this restriction occurs. When usage falls below limits, MySQL Governor removes the restrictions. DDoS (Distributed Denial of Service), spambot, and brute force attacks, as well as plugins and unoptimized databases, are all possible causes of high MySQL usage.

== Is your website hitting the limits? ==

You can check your resource usages inside cPanel, going to Logs -> Resource usage. If you hit any limits in the last 24 hours, there will be a summary on this page. You can also view charts and graphs by clicking on the details link.

[[File:Screenshot 2025-03-24 205015.png|900px]]

== Help, I am hitting a limit! How can I reduce my resource usage? ==

[1] You can try disabling plugins, disabling any special features, and/or repairing your database(s).

[2] You can look into optimizing your script(s). Your webmaster or the script developers should be able to assist with this.

[3] If you have addon domains, you may want to upgrade to a Reseller Hosting plan. A reseller plan will let you create separate cPanel accounts for your various addon domains. Since the Cloudlinux limits are on a per-cPanel account basis, that will let each of your domains have separate resources. For more information about our Reseller Hosting packages, please see our {{Reseller Hosting}} page.

== Still need more resources? ==

If you're unable to reduce your account's resource usages, it is simply no longer suitable for a shared hosting environment. You might want to consider upgrading to one of our virtual servers if this is the case. You can view our virtual server offerings at our {{VPS Hosting}} page.

Our most basic virtual server offers an amazing amount of resources at a very fair cost. You can create additional Reseller or cPanel accounts with your own virtual server. If you go with a VPS with cPanel and our Managed Services Bundle, we will migrate your account(s) over to your virtual server for FREE.

[[Category:Technical Support FAQ]]

CloudLinux Resource Limits

2025-03-24T15:36:12Z

Docs admin: /* What is CloudLinux */

== What is CloudLinux ==

Acenet runs CloudLinux on our Shared hosting servers, to help us provide a balanced hosting environment. To stop other users from starving your website of precious system resources, Cloudlinux proactively monitors resource usage, and limits account when they exceed a predefined usage limit.

The predefined resource limits depend on your plan.

==What CloudLinux regulates==

====CPU Usage====
If you account tries to exceed 1 CPU core, CloudLinux slows it down. Your site remains online while being limited. When the usage drops below the max limit, CloudLinux stops slowing your site.

==== Memory Usage====
If your account exceeds memory limits, visitors to your site will receive a "503 Temporarily Unavailable" error message in their web browser..

====Simultaneous Processes====
HTTP, SSH, CGI and PHP connections all count toward this predefined limit, which is generous. If your web site exceeds this limit, visitors receive “503 Error” messages in their web browser. The limit is primarily to help prevent DDoS, spambot, and brute force attacks from affecting the entire server. However, a poorly configured site can also cause this limit to be reached.

====Input/Output (disk) usage====

I/O Limit is the maximum cumulative disk reads and writes. If your account exceeds your I/O limit, CloudLinux will slow down your site while it is above the limit. Your site remains online while being limited.

====MySQL Usage====

The CloudLinux MySQL Governor monitors your account's MySQL Usage and restricts it based on CPU Usage, Disk Read/Write, and number of MySQL Connections.

No error messages are displayed when this restriction occurs. When usage falls below limits, MySQL Governor removes the restrictions. DDoS (Distributed Denial of Service), spambot, and brute force attacks, as well as plugins and unoptimized databases, are all possible causes of high MySQL usage.

== Is your website hitting the limits? ==

You can check your resource usages inside cPanel, going to Logs -> Resource usage. If you hit any limits in the last 24 hours, there will be a summary on this page. You can also view charts and graphs by clicking on the details link.

[[File:Screenshot 2025-03-24 205015.png|900px]]

== Help, I am hitting a limit! How can I reduce my resource usage? ==

[1] You can try disabling plugins, disabling any special features, and/or repairing your database(s).

[2] You can look into optimizing your script(s). Your webmaster or the script developers should be able to assist with this.

[3] If you have addon domains, you may want to upgrade to a Reseller Hosting plan. A reseller plan will let you create separate cPanel accounts for your various addon domains. Since the Cloudlinux limits are on a per-cPanel account basis, that will let each of your domains have separate resources. For more information about our Reseller Hosting packages, please see our {{Reseller Hosting}} page.

== Still need more resources? ==

If you're unable to reduce your account's resource usages, it is simply no longer suitable for a shared hosting environment. You might want to consider upgrading to one of our virtual servers if this is the case. You can view our virtual server offerings at our {{VPS Hosting}} page.

Our most basic virtual server offers an amazing amount of resources at a very fair cost. You can create additional Reseller or cPanel accounts with your own virtual server. If you go with a VPS with cPanel and our Managed Services Bundle, we will migrate your account(s) over to your virtual server for FREE.

[[Category:Technical Support FAQ]]

CloudLinux Resource Limits

2025-03-24T15:25:14Z

Docs admin: /* Is your website hitting the limits? */

== What is CloudLinux ==

Acenet runs CloudLinux on our Shared hosting servers, to help us provide a balanced hosting environment. To stop other users from starving your website of precious system resources, Cloudlinux proactively monitors resource usage, and limits account when they exceed a predefined usage limit.

The predefined limits are 100% of 1 CPU Core, 1024MB physical memory, 4096 kb/s Input/Output, and 20 simultaneous entry processes.

==What CloudLinux regulates==

====CPU Usage====
If you account tries to exceed 1 CPU core, CloudLinux slows it down. Your site remains online while being limited. When the usage drops below the max limit, CloudLinux stops slowing your site.

==== Memory Usage====
If your account exceeds memory limits, visitors to your site will receive a "503 Temporarily Unavailable" error message in their web browser..

====Simultaneous Processes====
HTTP, SSH, CGI and PHP connections all count toward this predefined limit, which is generous. If your web site exceeds this limit, visitors receive “503 Error” messages in their web browser. The limit is primarily to help prevent DDoS, spambot, and brute force attacks from affecting the entire server. However, a poorly configured site can also cause this limit to be reached.

====Input/Output (disk) usage====

I/O Limit is the maximum cumulative disk reads and writes. If your account exceeds your I/O limit, CloudLinux will slow down your site while it is above the limit. Your site remains online while being limited.

====MySQL Usage====

The CloudLinux MySQL Governor monitors your account's MySQL Usage and restricts it based on CPU Usage, Disk Read/Write, and number of MySQL Connections.

No error messages are displayed when this restriction occurs. When usage falls below limits, MySQL Governor removes the restrictions. DDoS (Distributed Denial of Service), spambot, and brute force attacks, as well as plugins and unoptimized databases, are all possible causes of high MySQL usage.

== Is your website hitting the limits? ==

You can check your resource usages inside cPanel, going to Logs -> Resource usage. If you hit any limits in the last 24 hours, there will be a summary on this page. You can also view charts and graphs by clicking on the details link.

[[File:Screenshot 2025-03-24 205015.png|900px]]

== Help, I am hitting a limit! How can I reduce my resource usage? ==

[1] You can try disabling plugins, disabling any special features, and/or repairing your database(s).

[2] You can look into optimizing your script(s). Your webmaster or the script developers should be able to assist with this.

[3] If you have addon domains, you may want to upgrade to a Reseller Hosting plan. A reseller plan will let you create separate cPanel accounts for your various addon domains. Since the Cloudlinux limits are on a per-cPanel account basis, that will let each of your domains have separate resources. For more information about our Reseller Hosting packages, please see our {{Reseller Hosting}} page.

== Still need more resources? ==

If you're unable to reduce your account's resource usages, it is simply no longer suitable for a shared hosting environment. You might want to consider upgrading to one of our virtual servers if this is the case. You can view our virtual server offerings at our {{VPS Hosting}} page.

Our most basic virtual server offers an amazing amount of resources at a very fair cost. You can create additional Reseller or cPanel accounts with your own virtual server. If you go with a VPS with cPanel and our Managed Services Bundle, we will migrate your account(s) over to your virtual server for FREE.

[[Category:Technical Support FAQ]]

CloudLinux Resource Limits

2025-03-24T15:24:50Z

Docs admin: /* Is your website hitting the limits? */

== What is CloudLinux ==

Acenet runs CloudLinux on our Shared hosting servers, to help us provide a balanced hosting environment. To stop other users from starving your website of precious system resources, Cloudlinux proactively monitors resource usage, and limits account when they exceed a predefined usage limit.

The predefined limits are 100% of 1 CPU Core, 1024MB physical memory, 4096 kb/s Input/Output, and 20 simultaneous entry processes.

==What CloudLinux regulates==

====CPU Usage====
If you account tries to exceed 1 CPU core, CloudLinux slows it down. Your site remains online while being limited. When the usage drops below the max limit, CloudLinux stops slowing your site.

==== Memory Usage====
If your account exceeds memory limits, visitors to your site will receive a "503 Temporarily Unavailable" error message in their web browser..

====Simultaneous Processes====
HTTP, SSH, CGI and PHP connections all count toward this predefined limit, which is generous. If your web site exceeds this limit, visitors receive “503 Error” messages in their web browser. The limit is primarily to help prevent DDoS, spambot, and brute force attacks from affecting the entire server. However, a poorly configured site can also cause this limit to be reached.

====Input/Output (disk) usage====

I/O Limit is the maximum cumulative disk reads and writes. If your account exceeds your I/O limit, CloudLinux will slow down your site while it is above the limit. Your site remains online while being limited.

====MySQL Usage====

The CloudLinux MySQL Governor monitors your account's MySQL Usage and restricts it based on CPU Usage, Disk Read/Write, and number of MySQL Connections.

No error messages are displayed when this restriction occurs. When usage falls below limits, MySQL Governor removes the restrictions. DDoS (Distributed Denial of Service), spambot, and brute force attacks, as well as plugins and unoptimized databases, are all possible causes of high MySQL usage.

== Is your website hitting the limits? ==

You can check your resource usages inside cPanel, going to Logs -> Resource usage. If you hit any limits in the last 24 hours, there will be a summary on this page. You can also view charts and graphs by clicking on the details link.

[[File:Screenshot 2025-03-24 205015.png|700px]]

== Help, I am hitting a limit! How can I reduce my resource usage? ==

[1] You can try disabling plugins, disabling any special features, and/or repairing your database(s).

[2] You can look into optimizing your script(s). Your webmaster or the script developers should be able to assist with this.

[3] If you have addon domains, you may want to upgrade to a Reseller Hosting plan. A reseller plan will let you create separate cPanel accounts for your various addon domains. Since the Cloudlinux limits are on a per-cPanel account basis, that will let each of your domains have separate resources. For more information about our Reseller Hosting packages, please see our {{Reseller Hosting}} page.

== Still need more resources? ==

If you're unable to reduce your account's resource usages, it is simply no longer suitable for a shared hosting environment. You might want to consider upgrading to one of our virtual servers if this is the case. You can view our virtual server offerings at our {{VPS Hosting}} page.

Our most basic virtual server offers an amazing amount of resources at a very fair cost. You can create additional Reseller or cPanel accounts with your own virtual server. If you go with a VPS with cPanel and our Managed Services Bundle, we will migrate your account(s) over to your virtual server for FREE.

[[Category:Technical Support FAQ]]

CloudLinux Resource Limits

2025-03-24T15:22:25Z

Docs admin: /* Is your website hitting the limits? */

== What is CloudLinux ==

Acenet runs CloudLinux on our Shared hosting servers, to help us provide a balanced hosting environment. To stop other users from starving your website of precious system resources, Cloudlinux proactively monitors resource usage, and limits account when they exceed a predefined usage limit.

The predefined limits are 100% of 1 CPU Core, 1024MB physical memory, 4096 kb/s Input/Output, and 20 simultaneous entry processes.

==What CloudLinux regulates==

====CPU Usage====
If you account tries to exceed 1 CPU core, CloudLinux slows it down. Your site remains online while being limited. When the usage drops below the max limit, CloudLinux stops slowing your site.

==== Memory Usage====
If your account exceeds memory limits, visitors to your site will receive a "503 Temporarily Unavailable" error message in their web browser..

====Simultaneous Processes====
HTTP, SSH, CGI and PHP connections all count toward this predefined limit, which is generous. If your web site exceeds this limit, visitors receive “503 Error” messages in their web browser. The limit is primarily to help prevent DDoS, spambot, and brute force attacks from affecting the entire server. However, a poorly configured site can also cause this limit to be reached.

====Input/Output (disk) usage====

I/O Limit is the maximum cumulative disk reads and writes. If your account exceeds your I/O limit, CloudLinux will slow down your site while it is above the limit. Your site remains online while being limited.

====MySQL Usage====

The CloudLinux MySQL Governor monitors your account's MySQL Usage and restricts it based on CPU Usage, Disk Read/Write, and number of MySQL Connections.

No error messages are displayed when this restriction occurs. When usage falls below limits, MySQL Governor removes the restrictions. DDoS (Distributed Denial of Service), spambot, and brute force attacks, as well as plugins and unoptimized databases, are all possible causes of high MySQL usage.

== Is your website hitting the limits? ==

You can check your resource usages inside cPanel, going to Logs -> Resource usage. If you hit any limits in the last 24 hours, there will be a summary on this page. You can also view charts and graphs by clicking on the details link.

[[File:Screenshot 2025-03-24 205015.png]]

== Help, I am hitting a limit! How can I reduce my resource usage? ==

[1] You can try disabling plugins, disabling any special features, and/or repairing your database(s).

[2] You can look into optimizing your script(s). Your webmaster or the script developers should be able to assist with this.

[3] If you have addon domains, you may want to upgrade to a Reseller Hosting plan. A reseller plan will let you create separate cPanel accounts for your various addon domains. Since the Cloudlinux limits are on a per-cPanel account basis, that will let each of your domains have separate resources. For more information about our Reseller Hosting packages, please see our {{Reseller Hosting}} page.

== Still need more resources? ==

If you're unable to reduce your account's resource usages, it is simply no longer suitable for a shared hosting environment. You might want to consider upgrading to one of our virtual servers if this is the case. You can view our virtual server offerings at our {{VPS Hosting}} page.

Our most basic virtual server offers an amazing amount of resources at a very fair cost. You can create additional Reseller or cPanel accounts with your own virtual server. If you go with a VPS with cPanel and our Managed Services Bundle, we will migrate your account(s) over to your virtual server for FREE.

[[Category:Technical Support FAQ]]

File:Screenshot 2025-03-24 205015.png

2025-03-24T15:20:58Z

Docs admin:

File:Screenshot 2025-03-24 204403.png

2025-03-24T15:14:46Z

Docs admin:

Late payment

2024-02-22T15:24:28Z

Docs admin:

'''Automatic 14 day late payment allowance'''

Timely payment is expected, but there is an automatic 14 day grace period before hosting services are suspended for past due payment.

No hosting service is suspended before it is 14 days past due.

'''Automated Suspension'''

Once a hosting service is 14 days past due, the hosting service is automatically suspended and can only be unsuspended by paying the full past due amount. Suspended hosting services are automatically unsuspended -- in 15 minutes or less -- after paying the past due invoice.

'''Automated Unsuspension'''

If your hosting service is suspended for past due payment, pay the past due invoice and your hosting service will be active again in 15 minutes or less.

'''100% automation; No manual exceptions'''

Billing automation is a component of Acenet's strategy, and there is an automatic 14 day grace period to avoid manual billing processes. Because of this, Acenet cannot manually deviate from this billing automation. Hosting services must be suspended when they become 14 days past due, and, once suspended, can only be unsuspended by paying the full past due amount. These billing processes are fully automated, and this automation allows Acenet to best invest in what matters most -- the hosting service.

'''Please note:''' Domain renewals do not have a 14 day grace period. If the domain renewal is not paid on or before Midnight Eastern Time, the domain becomes expired.

[[Category:WHMCS]]

Acenet Support SSH Key

2021-07-14T11:03:17Z

Docs admin:

There is an SSH Key that Acenet uses to allow us to access your server via SSH without needing your root password. In order to install this key, please verify that the /root/.ssh directory exists. If it does not, create it and set the directory to 750 permissions. If you have locked down SSH to root, please allow 207.45.190.2 to access the server. This is the IP address used by Technical support.

Copy and paste the following commands in the root SSH to add our SSH key to the server:

<syntaxhighlight lang="bash">
sed --in-place '/Acenet Technical Support/d' /root/.ssh/authorized_keys
cd /root/.ssh/
curl -s https://www.ace-host.net/downloads/acenetpubkey.txt >> /root/.ssh/authorized_keys
</syntaxhighlight>

{{note|The sed command on the first line deletes any existing SSH key for Acenet Technical Support from the authorized_keys file.}}

Acenet Support SSH Key

2021-04-14T10:59:31Z

Docs admin:

There is an SSH Key that Acenet uses to allow us to access your server via SSH without needing your root password. In order to install this key, please verify that the /root/.ssh directory exists. If it does not, create it and set the directory to 750 permissions. If you have locked down SSH to root, please allow 207.45.190.2 to access the server. This is the IP address used by Technical support.

Copy and paste the following commands in the root SSH to add our SSH key to the server:

<syntaxhighlight lang="bash">
sed --in-place '/Acenet Technical Support/d' /root/.ssh/authorized_keys
cd /root/.ssh/
curl -s https//www.ace-host.net/downloads/acenetpubkey.txt >> /root/.ssh/authorized_keys
</syntaxhighlight>

{{note|The sed command on the first line deletes any existing SSH key for Acenet Technical Support from the authorized_keys file.}}

Access WHM and cPanel through Client Area

2020-12-01T15:45:07Z

Docs admin:

WHM and cPanel can be access through your client area. 
Here are the steps how: 
 
1. Once logged in to your client area, click on Services and then My Services at the top. 
[[File:My_Services.png]]
 
 
2.Click on the service that you want to access cPanel or WHM for. 
 
3. On the left, click on Login to WHM or login to cPanel. 

[[Category:WHMCS]]

Access WHM and cPanel through Client Area

2020-12-01T15:44:28Z

Docs admin: Created page with "WHM and cPanel can be access through your client area. Here are the steps how: 1. Once logged in to your client area, click on Services and then My Services at th..."

Accessing cPanel and WHM

2020-12-01T15:30:50Z

Docs admin:

This article will show you ways that you can access cPanel, WHM, and Webmail on your account.

{{note|The URLs within the following refer to your account and server:

DOMAINNAME.COM refers to your domain name.
HOSTNAME.COM refers to the hostname of the server.
IPADDRESS refers to the IP of the server.
}}

==cPanel==

cPanel runs on ports:

2082 (non-SSL) and 2083 (SSL)

Your cPanel account can be accessed with the following URLs:
<pre>
http://DOMMAINNAME.COM:2082
https://HOSTNAME.COM:2083
http://IPADDRESS:2082
https://IPADDRESS:2083
</pre>

==Web Hosting Manager (WHM)==

WHM runs on the following ports:

2086 (non-SSL) and 2087 (SSL)

Similar to cPanel, WHM can be accessed with the following URLs:
<pre>
http://DOMMAINNAME.COM:2086
https://HOSTNAME.COM:2087
http://IPADDRESS:2088
https://IPADDRESS:2087
</pre>

==Webmail==

Webmail runs on ports:

2095 (non-SSL) and 2096 (SSL)

Similar to cPanel and WHM, Webmail can be accessed with the following URLs:
<pre>
http://DOMMAINNAME.COM:2095
https://HOSTNAME.COM:2096
http://IPADDRESS:2095
https://IPADDRESS:2096
</pre>

Should you need to reset a cPanel account's password on your Virtual or Dedicated Server, you can do so through WHM. The link below will show you how to do so:

[[Modify an Account's cPanel Password]]

If you are on a shared server, please contact our {{Helpdesk}} for assistance with resetting your password.

[[Category:WHM]]
[[Category:cPanel]]

How to Install cPanel

2020-09-24T14:12:33Z

Docs admin:

Before installing cPanel, we recommend your server be partitioned appropriately. The default partitioning scheme for Virtual Servers is sufficient. Acenet has a recommended partitioning scheme for Dedicated Servers. cPanel should only be installed on a fresh, clean Operating System. Once your server has the appropriate partitioning and has been licensed for cPanel, follow the below steps for installation.

[1] Login to your server as the root user via SSH.

[2] Run the following commands to install cPanel:
<syntaxhighlight lang="bash">
systemctl stop NetworkManager
systemctl disable NetworkManager
iptables -F
service iptables save
mkdir /home/cpins
cd /home/cpins
yum -y install wget perl screen
wget -N http://httpupdate.cpanel.net/latest
sh latest
</syntaxhighlight>

[3] Once the installation has completed you can login to WHM as the root user using the following URL:

<pre>
https://xxx.xxx.xxx.xxx:2087
</pre>

You'll need to replace xxx.xxx.xxx.xxx with your server's main IP. For example if your server's main IP is 192.168.100.1, then you would use the following URL:

<pre>
https://192.168.100.1:2087
</pre>

[4] If you receive a license warning upon first logging in to WHM, run the following command from SSH as the root user to update your license:

<syntaxhighlight lang="bash">
/usr/local/cpanel/cpkeyclt
</syntaxhighlight>

==Additional Information==

Not sure what to do after you have finished installing cPanel? We have a cPanel Beginner's Guide here:

[[CPanel Beginner's Guide]]

[[Category:cPanel]]

File:Windows10.jpg

2020-03-21T20:43:27Z

Docs admin:

How do I flush my DNS cache

2020-03-21T20:43:00Z

Docs admin: /* Windows 10 */

How to flush your DNS cache depends on what OS (Operating System) your local machine is running. There are instructions below on how to flush your DNS cache for various operating systems.

==Windows 10==

[1] Press Windows key and R at the same time to invoke Run window.
[[File:windows10.jpg]]
[2] Then, input ipconfig /flushdns in the empty box and click OK. (make sure there is a space before the slash)

[3] A command box will flash on the screen for a split second and the DNS Resolver cache is cleared.

==Windows XP==

[1] Start -> Run

[2] Enter in "command" (no quotes)

[3] In the new window that pops up, enter "ipconfig /flushdns" (no quotes)

==Windows Vista/Windows 7==

[1] Click Start button.

[2] In the search box at the bottom of the menu, type "cmd" without the quotes.

[3] Hit the Enter button.

[4] In the new window that pops up, enter "ipconfig /flushdns" (no quotes)

==Mac==

[1] From your hard-drive, open the Applications folder, and click to open the Utilities folder.

[2] Double-click Terminal.

[3] OSX Leopard: Enter "dscacheutil -flushcache" (no quotes)
OSX versions 10.5.1 and before: Enter "lookupd -flushcache" (no quotes)

[[Category:Technical Support FAQ]]

How do I flush my DNS cache

2020-03-21T20:41:52Z

Docs admin:

How to flush your DNS cache depends on what OS (Operating System) your local machine is running. There are instructions below on how to flush your DNS cache for various operating systems.

==Windows 10==

[1] Press Windows key and R at the same time to invoke Run window.

[2] Then, input ipconfig /flushdns in the empty box and click OK. (make sure there is a space before the slash)

[3] A command box will flash on the screen for a split second and the DNS Resolver cache is cleared.

==Windows XP==

[1] Start -> Run

[2] Enter in "command" (no quotes)

[3] In the new window that pops up, enter "ipconfig /flushdns" (no quotes)

==Windows Vista/Windows 7==

[1] Click Start button.

[2] In the search box at the bottom of the menu, type "cmd" without the quotes.

[3] Hit the Enter button.

[4] In the new window that pops up, enter "ipconfig /flushdns" (no quotes)

==Mac==

[1] From your hard-drive, open the Applications folder, and click to open the Utilities folder.

[2] Double-click Terminal.

[3] OSX Leopard: Enter "dscacheutil -flushcache" (no quotes)
OSX versions 10.5.1 and before: Enter "lookupd -flushcache" (no quotes)

[[Category:Technical Support FAQ]]

Transferring your domain registration to Acenet

2020-03-21T19:43:59Z

Docs admin:

== Things to know before initiating a Domain Registration Transfer ==

* Registrars will not allow a domain name to be transferred away until that domain name has been registered for at least 60 days. You may want to contact your current registrar for details prior to requesting the domain transfer.
* When the domain name transfer is complete, an additional year of registration is added to the domain name's registration period. However, due to a global registry restriction, domains that are transferred within the first 45 days of their renewal will not have the additional year added to their registration.
* Once a domain transfer is initiated, neither the gaining nor the losing registrar will be able to make changes to the domain (such as changing the name servers the domain is pointing to) while the transfer is processing. The transfer process may take up to 2 weeks to be completed. So, please be sure your domain is pointing to the right server before initiating the transfer.

Once you have ensured the domain is pointed to the right server, please proceed with the following steps to transfer your domain registration to Acenet.

== Preparing your Domain for Transfer ==

To ensure a smooth and successful domain registration transfer, there are a few conditions which must be met:

* The domain name is not expired and will not expire within two weeks.
* The domain is "Unlocked" at the current registrar.
* Whois Privacy Service is deactivated, if the domain name has Whois Privacy Service setup.
* You have access to the registrant email address.
* The domain name is pointing to the correct server (Nameservers).
* You have the EPP/authorization code.

[[Category:Sales and Billing FAQ]]

How to clear your internet browser's cache

2020-03-21T19:31:24Z

Docs admin: /* Google Chrome */

Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.

{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}

==Mozilla Firefox==

[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner.

[2] Select "Options".

[3] Go to Privacy & Security panel.

[4] Under the Cookies and Site Data section, click on the [[File:firefox_clearnow.jpg]] icon.

[5] Remove the check mark in front of Cookies and Site Data.

[6] With Cached Web Content check marked, click the "Clear" [[File:firefox_clear.jpg]] button.

[7] Close any open windows of the browser for this to take full effect

==Google Chrome==

[1] On your computer, open Chrome.

[2] At the top right, click More [[File:chrome_menu.jpg]].

[3] Click More tools and then Clear browsing data.

[4] At the top, choose a time range. To delete everything, select All time.

[5] Next to "Cookies and other site data" and "Cached images and files," check the boxes.

[6] Click Clear data.

[7] Close any open windows of the browser for this to take full effect

==Internet Explorer==

[1] Click Tools -> Internet options

[2] Click the 'General' tab

[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button

[4] Check 'Temporary Internet files'

[5] Click the [[File:Explorer Delete2.jpg]] button

[6] Close any open windows of the browser for this to take full effect

==Safari==

[1] Click on Tools (Gear icon) and select Reset Safari

[2] Click Empty Cache

[3] Click the Reset button

[4] Close any open windows of the browser for this to take full effect

==Opera==

[1] Click Tools and Select Delete Private Data

[2] Click on Delete and select Delete Entire Cache

[3] Click the Clear Now button

[4] Close any open windows of the browser for this to take full effect

[[Category:Technical Support FAQ]]

File:Chrome menu.jpg

2020-03-21T19:31:04Z

Docs admin:

How to clear your internet browser's cache

2020-03-21T19:26:31Z

Docs admin: /* Google Chrome */

Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.

{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}

==Mozilla Firefox==

[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner.

[2] Select "Options".

[3] Go to Privacy & Security panel.

[4] Under the Cookies and Site Data section, click on the [[File:firefox_clearnow.jpg]] icon.

[5] Remove the check mark in front of Cookies and Site Data.

[6] With Cached Web Content check marked, click the "Clear" [[File:firefox_clear.jpg]] button.

[7] Close any open windows of the browser for this to take full effect

==Google Chrome==

[1] On your computer, open Chrome.

[2] At the top right, click More .

[3] Click More tools and then Clear browsing data.

[4] At the top, choose a time range. To delete everything, select All time.

[5] Next to "Cookies and other site data" and "Cached images and files," check the boxes.

[6] Click Clear data.

[7] Close any open windows of the browser for this to take full effect

==Internet Explorer==

[1] Click Tools -> Internet options

[2] Click the 'General' tab

[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button

[4] Check 'Temporary Internet files'

[5] Click the [[File:Explorer Delete2.jpg]] button

[6] Close any open windows of the browser for this to take full effect

==Safari==

[1] Click on Tools (Gear icon) and select Reset Safari

[2] Click Empty Cache

[3] Click the Reset button

[4] Close any open windows of the browser for this to take full effect

==Opera==

[1] Click Tools and Select Delete Private Data

[2] Click on Delete and select Delete Entire Cache

[3] Click the Clear Now button

[4] Close any open windows of the browser for this to take full effect

[[Category:Technical Support FAQ]]

How to clear your internet browser's cache

2020-03-21T19:21:30Z

Docs admin: /* Mozilla Firefox */

Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.

{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}

==Mozilla Firefox==

[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner.

[2] Select "Options".

[3] Go to Privacy & Security panel.

[4] Under the Cookies and Site Data section, click on the [[File:firefox_clearnow.jpg]] icon.

[5] Remove the check mark in front of Cookies and Site Data.

[6] With Cached Web Content check marked, click the "Clear" [[File:firefox_clear.jpg]] button.

[7] Close any open windows of the browser for this to take full effect

==Google Chrome==

[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar

[2] Select Tools -> Clear browsing data

[3] Check 'Empty the cache'

[4] Click the [[File:Chrome clear browsing.jpg]] button

[5] Close any open windows of the browser for this to take full effect

==Internet Explorer==

[1] Click Tools -> Internet options

[2] Click the 'General' tab

[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button

[4] Check 'Temporary Internet files'

[5] Click the [[File:Explorer Delete2.jpg]] button

[6] Close any open windows of the browser for this to take full effect

==Safari==

[1] Click on Tools (Gear icon) and select Reset Safari

[2] Click Empty Cache

[3] Click the Reset button

[4] Close any open windows of the browser for this to take full effect

==Opera==

[1] Click Tools and Select Delete Private Data

[2] Click on Delete and select Delete Entire Cache

[3] Click the Clear Now button

[4] Close any open windows of the browser for this to take full effect

[[Category:Technical Support FAQ]]

File:Firefox clear now.jpg

2020-03-21T19:20:10Z

Docs admin: Docs admin uploaded a new version of File:Firefox clear now.jpg

Firefox Clear Now button

File:Firefox clear.jpg

2020-03-21T19:19:04Z

Docs admin:

File:Firefox clearnow.jpg

2020-03-21T19:18:22Z

Docs admin:

How to clear your internet browser's cache

2020-03-21T19:10:07Z

Docs admin: /* Mozilla Firefox */

Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.

{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}

==Mozilla Firefox==

[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner.

[2] Select "Options".

[3] Go to Privacy & Security panel.

[4] Under the Cookies and Site Data section, click on the [[File:Example.jpg]] icon.

[5] Remove the check mark in front of Cookies and Site Data.

[6] With Cached Web Content check marked, click the "Clear" [[File:Example.jpg]] button.

[7] Close any open windows of the browser for this to take full effect

==Google Chrome==

[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar

[2] Select Tools -> Clear browsing data

[3] Check 'Empty the cache'

[4] Click the [[File:Chrome clear browsing.jpg]] button

[5] Close any open windows of the browser for this to take full effect

==Internet Explorer==

[1] Click Tools -> Internet options

[2] Click the 'General' tab

[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button

[4] Check 'Temporary Internet files'

[5] Click the [[File:Explorer Delete2.jpg]] button

[6] Close any open windows of the browser for this to take full effect

==Safari==

[1] Click on Tools (Gear icon) and select Reset Safari

[2] Click Empty Cache

[3] Click the Reset button

[4] Close any open windows of the browser for this to take full effect

==Opera==

[1] Click Tools and Select Delete Private Data

[2] Click on Delete and select Delete Entire Cache

[3] Click the Clear Now button

[4] Close any open windows of the browser for this to take full effect

[[Category:Technical Support FAQ]]

How to clear your internet browser's cache

2020-03-21T19:07:05Z

Docs admin: /* Mozilla Firefox */

Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.

{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}

==Mozilla Firefox==

[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner.

[2] Select "Options".

[3] Go to Privacy & Security panel.

[4] Under the Cookies and Site Data section, click on the [File:clear.jpg]] icon.

[5] Remove the check mark in front of Cookies and Site Data.

[6] With Cached Web Content check marked, click the "Clear" button.

[7] Close any open windows of the browser for this to take full effect

==Google Chrome==

[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar

[2] Select Tools -> Clear browsing data

[3] Check 'Empty the cache'

[4] Click the [[File:Chrome clear browsing.jpg]] button

[5] Close any open windows of the browser for this to take full effect

==Internet Explorer==

[1] Click Tools -> Internet options

[2] Click the 'General' tab

[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button

[4] Check 'Temporary Internet files'

[5] Click the [[File:Explorer Delete2.jpg]] button

[6] Close any open windows of the browser for this to take full effect

==Safari==

[1] Click on Tools (Gear icon) and select Reset Safari

[2] Click Empty Cache

[3] Click the Reset button

[4] Close any open windows of the browser for this to take full effect

==Opera==

[1] Click Tools and Select Delete Private Data

[2] Click on Delete and select Delete Entire Cache

[3] Click the Clear Now button

[4] Close any open windows of the browser for this to take full effect

[[Category:Technical Support FAQ]]

How to clear your internet browser's cache

2020-03-21T19:05:39Z

Docs admin: /* Mozilla Firefox */

Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.

{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}

==Mozilla Firefox==

[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner.

[2] Select "Options".

[3] Go to Privacy & Security panel.

[4] Under the Cookies and Site Data section, click on the [File:Example.jpg]] icon.

[5] Remove the check mark in front of Cookies and Site Data.

[6] With Cached Web Content check marked, click the "Clear" button.

[7] Close any open windows of the browser for this to take full effect

==Google Chrome==

[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar

[2] Select Tools -> Clear browsing data

[3] Check 'Empty the cache'

[4] Click the [[File:Chrome clear browsing.jpg]] button

[5] Close any open windows of the browser for this to take full effect

==Internet Explorer==

[1] Click Tools -> Internet options

[2] Click the 'General' tab

[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button

[4] Check 'Temporary Internet files'

[5] Click the [[File:Explorer Delete2.jpg]] button

[6] Close any open windows of the browser for this to take full effect

==Safari==

[1] Click on Tools (Gear icon) and select Reset Safari

[2] Click Empty Cache

[3] Click the Reset button

[4] Close any open windows of the browser for this to take full effect

==Opera==

[1] Click Tools and Select Delete Private Data

[2] Click on Delete and select Delete Entire Cache

[3] Click the Clear Now button

[4] Close any open windows of the browser for this to take full effect

[[Category:Technical Support FAQ]]

File:Example.jpg

2020-03-21T19:04:39Z

Docs admin:

How to clear your internet browser's cache

2020-03-21T19:04:03Z

Docs admin: /* Mozilla Firefox */

Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.

{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}

==Mozilla Firefox==

[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner.

[2] Select "Options".

[3] Go to Privacy & Security panel.

[4] Under the Cookies and Site Data section, click on the "Clear Data..."[[File:Example.jpg]] icon.

[5] Remove the check mark in front of Cookies and Site Data.

[6] With Cached Web Content check marked, click the "Clear" button.

[7] Close any open windows of the browser for this to take full effect

==Google Chrome==

[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar

[2] Select Tools -> Clear browsing data

[3] Check 'Empty the cache'

[4] Click the [[File:Chrome clear browsing.jpg]] button

[5] Close any open windows of the browser for this to take full effect

==Internet Explorer==

[1] Click Tools -> Internet options

[2] Click the 'General' tab

[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button

[4] Check 'Temporary Internet files'

[5] Click the [[File:Explorer Delete2.jpg]] button

[6] Close any open windows of the browser for this to take full effect

==Safari==

[1] Click on Tools (Gear icon) and select Reset Safari

[2] Click Empty Cache

[3] Click the Reset button

[4] Close any open windows of the browser for this to take full effect

==Opera==

[1] Click Tools and Select Delete Private Data

[2] Click on Delete and select Delete Entire Cache

[3] Click the Clear Now button

[4] Close any open windows of the browser for this to take full effect

[[Category:Technical Support FAQ]]

File:Firefox clear now.jpg

2020-03-21T18:57:53Z

Docs admin: Docs admin uploaded a new version of File:Firefox clear now.jpg

Firefox Clear Now button

How to clear your internet browser's cache

2020-03-21T18:52:44Z

Docs admin: /* Mozilla Firefox */

Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.

{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}

==Mozilla Firefox==

[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner.

[2] Select "Options".

[3] Go to Privacy & Security panel.

[4] Under the Cookies and Site Data section, click on the "Clear Data..." icon.

[5] Remove the check mark in front of Cookies and Site Data.

[6] With Cached Web Content check marked, click the "Clear" button.

[7] Close any open windows of the browser for this to take full effect

==Google Chrome==

[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar

[2] Select Tools -> Clear browsing data

[3] Check 'Empty the cache'

[4] Click the [[File:Chrome clear browsing.jpg]] button

[5] Close any open windows of the browser for this to take full effect

==Internet Explorer==

[1] Click Tools -> Internet options

[2] Click the 'General' tab

[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button

[4] Check 'Temporary Internet files'

[5] Click the [[File:Explorer Delete2.jpg]] button

[6] Close any open windows of the browser for this to take full effect

==Safari==

[1] Click on Tools (Gear icon) and select Reset Safari

[2] Click Empty Cache

[3] Click the Reset button

[4] Close any open windows of the browser for this to take full effect

==Opera==

[1] Click Tools and Select Delete Private Data

[2] Click on Delete and select Delete Entire Cache

[3] Click the Clear Now button

[4] Close any open windows of the browser for this to take full effect

[[Category:Technical Support FAQ]]

How to clear your internet browser's cache

2020-03-21T18:27:54Z

Docs admin: /* Mozilla Firefox */

Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.

{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}

==Mozilla Firefox==

[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right corner.

[2] Select "Options".

[3] Go to Privacy & Security panel.

[4] Under the Cookies and Site Data section, click on the "Clear Data..." icon.

[5] Remove the check mark in front of Cookies and Site Data.

[6] With Cached Web Content check marked, click the "Clear" button.

[7] Close any open windows of the browser for this to take full effect

==Google Chrome==

[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar

[2] Select Tools -> Clear browsing data

[3] Check 'Empty the cache'

[4] Click the [[File:Chrome clear browsing.jpg]] button

[5] Close any open windows of the browser for this to take full effect

==Internet Explorer==

[1] Click Tools -> Internet options

[2] Click the 'General' tab

[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button

[4] Check 'Temporary Internet files'

[5] Click the [[File:Explorer Delete2.jpg]] button

[6] Close any open windows of the browser for this to take full effect

==Safari==

[1] Click on Tools (Gear icon) and select Reset Safari

[2] Click Empty Cache

[3] Click the Reset button

[4] Close any open windows of the browser for this to take full effect

==Opera==

[1] Click Tools and Select Delete Private Data

[2] Click on Delete and select Delete Entire Cache

[3] Click the Clear Now button

[4] Close any open windows of the browser for this to take full effect

[[Category:Technical Support FAQ]]

How to clear your internet browser's cache

2020-03-21T18:24:02Z

Docs admin:

Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.

{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}

==Mozilla Firefox==

[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right corner.

[2] Select "Options".

[3] Go to Privacy & Security panel.

[4] Under the Cookies and Site Data section, click on the "Clear Data..." icon.

[5] Remove the check mark in front of Cookies and Site Data.

[6] With Cached Web Content check marked, click the "Clear" button.

==Google Chrome==

[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar

[2] Select Tools -> Clear browsing data

[3] Check 'Empty the cache'

[4] Click the [[File:Chrome clear browsing.jpg]] button

[5] Close any open windows of the browser for this to take full effect

==Internet Explorer==

[1] Click Tools -> Internet options

[2] Click the 'General' tab

[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button

[4] Check 'Temporary Internet files'

[5] Click the [[File:Explorer Delete2.jpg]] button

[6] Close any open windows of the browser for this to take full effect

==Safari==

[1] Click on Tools (Gear icon) and select Reset Safari

[2] Click Empty Cache

[3] Click the Reset button

[4] Close any open windows of the browser for this to take full effect

==Opera==

[1] Click Tools and Select Delete Private Data

[2] Click on Delete and select Delete Entire Cache

[3] Click the Clear Now button

[4] Close any open windows of the browser for this to take full effect

[[Category:Technical Support FAQ]]

Change Credit Card

2019-12-03T13:34:40Z

Docs admin:

This demo will show you how to Update, Add, or Delete a credit card on file for your billing account with us.

If you do not have access to your billing account with us, you can request a password reset here:
{{Client Area Password Reset}}

[1] Log into your {{Client Area}}.

[2] Click the down arrow next to "Hello, <Your Name>!" in the top right.

[[File:Hellouser.png]]

[2] Click on "Payment Methods"

[[File:Payment_methods1.png]]

'''To update an existing credit card'''

[1] Click Edit next to the credit card.

[[File:EditCC.png]]

[2] Update any information and then click Save Changes.

Your existing credit card information has been updated.

'''To Add a new Credit Card'''

[1] Click on Add New Credit Card.

[[File:AddNewCreditCard.png]]

[2] Fill in the information for the new credit card.

[3] When all information is inputted, click Save Changes.

[[File:newCCinformation.png]]

Your new credit card is now stored.

To make the new card the default for payments, click on Set as Default.

'''To delete an existing credit card'''

[1] Click Delete next to the credit card.

[2] Confirm the deletion and your credit card will be deleted from your account.

[[File:DeleteCC.png]]

If you have any questions or need assistance, please open up a Support Ticket through your {{Client Area}}.

[[Category: WHMCS]]