https://kb.acenet.us/api.php?action=feedcontributions&user=Docs+admin&feedformat=atomAcenet Knowledgebase - User contributions [en]2024-03-28T11:25:27ZUser contributionsMediaWiki 1.26.3https://kb.acenet.us/index.php?title=Late_payment&diff=2706Late payment2024-02-22T15:24:28Z<p>Docs admin: </p>
<hr />
<div>'''Automatic 14 day late payment allowance'''<br />
<br />
Timely payment is expected, but there is an automatic 14 day grace period before hosting services are suspended for past due payment.<br />
<br />
No hosting service is suspended before it is 14 days past due. <br />
<br />
'''Automated Suspension'''<br />
<br />
Once a hosting service is 14 days past due, the hosting service is automatically suspended and can only be unsuspended by paying the full past due amount. Suspended hosting services are automatically unsuspended -- in 15 minutes or less -- after paying the past due invoice.<br />
<br />
'''Automated Unsuspension'''<br />
<br />
If your hosting service is suspended for past due payment, pay the past due invoice and your hosting service will be active again in 15 minutes or less.<br />
<br />
'''100% automation; No manual exceptions'''<br />
<br />
Billing automation is a component of Acenet's strategy, and there is an automatic 14 day grace period to avoid manual billing processes. Because of this, Acenet cannot manually deviate from this billing automation. Hosting services must be suspended when they become 14 days past due, and, once suspended, can only be unsuspended by paying the full past due amount. These billing processes are fully automated, and this automation allows Acenet to best invest in what matters most -- the hosting service.<br />
<br />
'''Please note:''' Domain renewals do not have a 14 day grace period. If the domain renewal is not paid on or before Midnight Eastern Time, the domain becomes expired. <br />
<br />
[[Category:WHMCS]]</div>Docs adminhttps://kb.acenet.us/index.php?title=Acenet_Support_SSH_Key&diff=2705Acenet Support SSH Key2021-07-14T11:03:17Z<p>Docs admin: </p>
<hr />
<div>There is an SSH Key that Acenet uses to allow us to access your server via SSH without needing your root password. In order to install this key, please verify that the /root/.ssh directory exists. If it does not, create it and set the directory to 750 permissions. If you have locked down SSH to root, please allow 207.45.190.2 to access the server. This is the IP address used by Technical support.<br />
<br />
Copy and paste the following commands in the root SSH to add our SSH key to the server:<br />
<br />
<syntaxhighlight lang="bash"><br />
sed --in-place '/Acenet Technical Support/d' /root/.ssh/authorized_keys<br />
cd /root/.ssh/<br />
curl -s https://www.ace-host.net/downloads/acenetpubkey.txt >> /root/.ssh/authorized_keys<br />
</syntaxhighlight><br />
<br />
{{note|The sed command on the first line deletes any existing SSH key for Acenet Technical Support from the authorized_keys file.}}</div>Docs adminhttps://kb.acenet.us/index.php?title=Acenet_Support_SSH_Key&diff=2704Acenet Support SSH Key2021-04-14T10:59:31Z<p>Docs admin: </p>
<hr />
<div>There is an SSH Key that Acenet uses to allow us to access your server via SSH without needing your root password. In order to install this key, please verify that the /root/.ssh directory exists. If it does not, create it and set the directory to 750 permissions. If you have locked down SSH to root, please allow 207.45.190.2 to access the server. This is the IP address used by Technical support.<br />
<br />
Copy and paste the following commands in the root SSH to add our SSH key to the server:<br />
<br />
<syntaxhighlight lang="bash"><br />
sed --in-place '/Acenet Technical Support/d' /root/.ssh/authorized_keys<br />
cd /root/.ssh/<br />
curl -s https//www.ace-host.net/downloads/acenetpubkey.txt >> /root/.ssh/authorized_keys<br />
</syntaxhighlight><br />
<br />
{{note|The sed command on the first line deletes any existing SSH key for Acenet Technical Support from the authorized_keys file.}}</div>Docs adminhttps://kb.acenet.us/index.php?title=Access_WHM_and_cPanel_through_Client_Area&diff=2703Access WHM and cPanel through Client Area2020-12-01T15:45:07Z<p>Docs admin: </p>
<hr />
<div>WHM and cPanel can be access through your client area.<br><br />
Here are the steps how:<br><br />
<br><br />
1. Once logged in to your client area, click on Services and then My Services at the top.<br><br />
[[File:My_Services.png]]<br />
<br><br />
<br><br />
2.Click on the service that you want to access cPanel or WHM for.<br><br />
<br><br />
3. On the left, click on Login to WHM or login to cPanel.<br><br />
<br />
[[Category:WHMCS]]</div>Docs adminhttps://kb.acenet.us/index.php?title=Access_WHM_and_cPanel_through_Client_Area&diff=2702Access WHM and cPanel through Client Area2020-12-01T15:44:28Z<p>Docs admin: Created page with "WHM and cPanel can be access through your client area.<br> Here are the steps how:<br> <br> 1. Once logged in to your client area, click on Services and then My Services at th..."</p>
<hr />
<div>WHM and cPanel can be access through your client area.<br><br />
Here are the steps how:<br><br />
<br><br />
1. Once logged in to your client area, click on Services and then My Services at the top.<br><br />
[[File:My_Services.png]]<br />
<br><br />
<br><br />
2.Click on the service that you want to access cPanel or WHM for.<br><br />
<br><br />
3. On the left, click on Login to WHM or login to cPanel.<br></div>Docs adminhttps://kb.acenet.us/index.php?title=Accessing_cPanel_and_WHM&diff=2701Accessing cPanel and WHM2020-12-01T15:30:50Z<p>Docs admin: </p>
<hr />
<div>This article will show you ways that you can access cPanel, WHM, and Webmail on your account.<br />
<br />
{{note|The URLs within the following refer to your account and server:<br />
<br />
DOMAINNAME.COM refers to your domain name.<br />
HOSTNAME.COM refers to the hostname of the server.<br />
IPADDRESS refers to the IP of the server.<br />
}}<br />
<br />
==cPanel==<br />
<br />
cPanel runs on ports:<br />
<br />
2082 (non-SSL) and 2083 (SSL)<br />
<br />
Your cPanel account can be accessed with the following URLs:<br />
<pre><br />
http://DOMMAINNAME.COM:2082<br />
https://HOSTNAME.COM:2083<br />
http://IPADDRESS:2082 <br />
https://IPADDRESS:2083<br />
</pre><br />
<br />
==Web Hosting Manager (WHM)==<br />
<br />
WHM runs on the following ports:<br />
<br />
2086 (non-SSL) and 2087 (SSL)<br />
<br />
Similar to cPanel, WHM can be accessed with the following URLs:<br />
<pre><br />
http://DOMMAINNAME.COM:2086<br />
https://HOSTNAME.COM:2087<br />
http://IPADDRESS:2088 <br />
https://IPADDRESS:2087<br />
</pre><br />
<br />
==Webmail==<br />
<br />
Webmail runs on ports:<br />
<br />
2095 (non-SSL) and 2096 (SSL)<br />
<br />
Similar to cPanel and WHM, Webmail can be accessed with the following URLs:<br />
<pre><br />
http://DOMMAINNAME.COM:2095<br />
https://HOSTNAME.COM:2096<br />
http://IPADDRESS:2095<br />
https://IPADDRESS:2096<br />
</pre><br />
<br />
<br />
Should you need to reset a cPanel account's password on your Virtual or Dedicated Server, you can do so through WHM. The link below will show you how to do so:<br />
<br />
[[Modify an Account's cPanel Password]]<br />
<br />
If you are on a shared server, please contact our {{Helpdesk}} for assistance with resetting your password.<br />
<br />
[[Category:WHM]]<br />
[[Category:cPanel]]</div>Docs adminhttps://kb.acenet.us/index.php?title=How_to_Install_cPanel&diff=2700How to Install cPanel2020-09-24T14:12:33Z<p>Docs admin: </p>
<hr />
<div>Before installing cPanel, we recommend your server be partitioned appropriately. The default partitioning scheme for Virtual Servers is sufficient. Acenet has a recommended partitioning scheme for Dedicated Servers. cPanel should only be installed on a fresh, clean Operating System. Once your server has the appropriate partitioning and has been licensed for cPanel, follow the below steps for installation. <br />
<br />
[1] Login to your server as the root user via SSH. <br />
<br />
[2] Run the following commands to install cPanel: <br />
<syntaxhighlight lang="bash"><br />
systemctl stop NetworkManager<br />
systemctl disable NetworkManager<br />
iptables -F<br />
service iptables save<br />
mkdir /home/cpins<br />
cd /home/cpins<br />
yum -y install wget perl screen<br />
wget -N http://httpupdate.cpanel.net/latest<br />
sh latest<br />
</syntaxhighlight><br />
<br />
<br />
[3] Once the installation has completed you can login to WHM as the root user using the following URL:<br />
<br />
<pre><br />
https://xxx.xxx.xxx.xxx:2087<br />
</pre><br />
<br />
You'll need to replace xxx.xxx.xxx.xxx with your server's main IP. For example if your server's main IP is 192.168.100.1, then you would use the following URL:<br />
<br />
<pre><br />
https://192.168.100.1:2087<br />
</pre><br />
<br />
<br />
[4] If you receive a license warning upon first logging in to WHM, run the following command from SSH as the root user to update your license: <br />
<br />
<syntaxhighlight lang="bash"><br />
/usr/local/cpanel/cpkeyclt<br />
</syntaxhighlight><br />
<br />
<br />
==Additional Information==<br />
<br />
Not sure what to do after you have finished installing cPanel? We have a cPanel Beginner's Guide here:<br />
<br />
[[CPanel Beginner's Guide]]<br />
<br />
[[Category:cPanel]]</div>Docs adminhttps://kb.acenet.us/index.php?title=File:Windows10.jpg&diff=2699File:Windows10.jpg2020-03-21T20:43:27Z<p>Docs admin: </p>
<hr />
<div></div>Docs adminhttps://kb.acenet.us/index.php?title=How_do_I_flush_my_DNS_cache&diff=2698How do I flush my DNS cache2020-03-21T20:43:00Z<p>Docs admin: /* Windows 10 */</p>
<hr />
<div>How to flush your DNS cache depends on what OS (Operating System) your local machine is running. There are instructions below on how to flush your DNS cache for various operating systems.<br />
<br />
==Windows 10==<br />
<br />
[1] Press Windows key and R at the same time to invoke Run window.<br />
[[File:windows10.jpg]]<br />
[2] Then, input ipconfig /flushdns in the empty box and click OK. (make sure there is a space before the slash)<br />
<br />
[3] A command box will flash on the screen for a split second and the DNS Resolver cache is cleared.<br />
<br />
==Windows XP==<br />
<br />
[1] Start -> Run<br />
<br />
[2] Enter in "command" (no quotes)<br />
<br />
[3] In the new window that pops up, enter "ipconfig /flushdns" (no quotes)<br />
<br />
==Windows Vista/Windows 7==<br />
<br />
[1] Click Start button.<br />
<br />
[2] In the search box at the bottom of the menu, type "cmd" without the quotes.<br />
<br />
[3] Hit the Enter button.<br />
<br />
[4] In the new window that pops up, enter "ipconfig /flushdns" (no quotes)<br />
<br />
==Mac==<br />
<br />
[1] From your hard-drive, open the Applications folder, and click to open the Utilities folder.<br />
<br />
[2] Double-click Terminal.<br />
<br />
[3] OSX Leopard: Enter "dscacheutil -flushcache" (no quotes)<br />
OSX versions 10.5.1 and before: Enter "lookupd -flushcache" (no quotes)<br />
<br />
[[Category:Technical Support FAQ]]</div>Docs adminhttps://kb.acenet.us/index.php?title=How_do_I_flush_my_DNS_cache&diff=2697How do I flush my DNS cache2020-03-21T20:41:52Z<p>Docs admin: </p>
<hr />
<div>How to flush your DNS cache depends on what OS (Operating System) your local machine is running. There are instructions below on how to flush your DNS cache for various operating systems.<br />
<br />
==Windows 10==<br />
<br />
[1] Press Windows key and R at the same time to invoke Run window.<br />
<br />
[2] Then, input ipconfig /flushdns in the empty box and click OK. (make sure there is a space before the slash)<br />
<br />
[3] A command box will flash on the screen for a split second and the DNS Resolver cache is cleared.<br />
<br />
==Windows XP==<br />
<br />
[1] Start -> Run<br />
<br />
[2] Enter in "command" (no quotes)<br />
<br />
[3] In the new window that pops up, enter "ipconfig /flushdns" (no quotes)<br />
<br />
==Windows Vista/Windows 7==<br />
<br />
[1] Click Start button.<br />
<br />
[2] In the search box at the bottom of the menu, type "cmd" without the quotes.<br />
<br />
[3] Hit the Enter button.<br />
<br />
[4] In the new window that pops up, enter "ipconfig /flushdns" (no quotes)<br />
<br />
==Mac==<br />
<br />
[1] From your hard-drive, open the Applications folder, and click to open the Utilities folder.<br />
<br />
[2] Double-click Terminal.<br />
<br />
[3] OSX Leopard: Enter "dscacheutil -flushcache" (no quotes)<br />
OSX versions 10.5.1 and before: Enter "lookupd -flushcache" (no quotes)<br />
<br />
[[Category:Technical Support FAQ]]</div>Docs adminhttps://kb.acenet.us/index.php?title=Transferring_your_domain_registration_to_Acenet&diff=2696Transferring your domain registration to Acenet2020-03-21T19:43:59Z<p>Docs admin: </p>
<hr />
<div><br />
== Things to know before initiating a Domain Registration Transfer ==<br />
<br />
* Registrars will not allow a domain name to be transferred away until that domain name has been registered for at least 60 days. You may want to contact your current registrar for details prior to requesting the domain transfer.<br />
* When the domain name transfer is complete, an additional year of registration is added to the domain name's registration period. However, due to a global registry restriction, domains that are transferred within the first 45 days of their renewal will not have the additional year added to their registration.<br />
* Once a domain transfer is initiated, neither the gaining nor the losing registrar will be able to make changes to the domain (such as changing the name servers the domain is pointing to) while the transfer is processing. The transfer process may take up to 2 weeks to be completed. So, please be sure your domain is pointing to the right server before initiating the transfer.<br />
<br />
Once you have ensured the domain is pointed to the right server, please proceed with the following steps to transfer your domain registration to Acenet.<br />
<br />
== Preparing your Domain for Transfer ==<br />
<br />
To ensure a smooth and successful domain registration transfer, there are a few conditions which must be met:<br />
<br />
* The domain name is not expired and will not expire within two weeks.<br />
* The domain is "Unlocked" at the current registrar.<br />
* Whois Privacy Service is deactivated, if the domain name has Whois Privacy Service setup.<br />
* You have access to the registrant email address.<br />
* The domain name is pointing to the correct server (Nameservers).<br />
* You have the EPP/authorization code.<br />
<br />
[[Category:Sales and Billing FAQ]]</div>Docs adminhttps://kb.acenet.us/index.php?title=How_to_clear_your_internet_browser%27s_cache&diff=2695How to clear your internet browser's cache2020-03-21T19:31:24Z<p>Docs admin: /* Google Chrome */</p>
<hr />
<div>Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.<br />
<br />
{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}<br />
<br />
==Mozilla Firefox==<br />
<br />
[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner. <br />
<br />
[2] Select "Options". <br />
<br />
[3] Go to Privacy & Security panel.<br />
<br />
[4] Under the Cookies and Site Data section, click on the [[File:firefox_clearnow.jpg]] icon.<br />
<br />
[5] Remove the check mark in front of Cookies and Site Data.<br />
<br />
[6] With Cached Web Content check marked, click the "Clear" [[File:firefox_clear.jpg]] button.<br />
<br />
[7] Close any open windows of the browser for this to take full effect<br />
<br />
==Google Chrome==<br />
<br />
[1] On your computer, open Chrome.<br />
<br />
[2] At the top right, click More [[File:chrome_menu.jpg]].<br />
<br />
[3] Click More tools and then Clear browsing data.<br />
<br />
[4] At the top, choose a time range. To delete everything, select All time.<br />
<br />
[5] Next to "Cookies and other site data" and "Cached images and files," check the boxes.<br />
<br />
[6] Click Clear data.<br />
<br />
[7] Close any open windows of the browser for this to take full effect<br />
<br />
==Internet Explorer==<br />
<br />
[1] Click Tools -> Internet options<br />
<br />
[2] Click the 'General' tab<br />
<br />
[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button<br />
<br />
[4] Check 'Temporary Internet files'<br />
<br />
[5] Click the [[File:Explorer Delete2.jpg]] button<br />
<br />
[6] Close any open windows of the browser for this to take full effect<br />
<br />
==Safari==<br />
<br />
[1] Click on Tools (Gear icon) and select Reset Safari<br />
<br />
[2] Click Empty Cache<br />
<br />
[3] Click the Reset button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
==Opera==<br />
<br />
[1] Click Tools and Select Delete Private Data<br />
<br />
[2] Click on Delete and select Delete Entire Cache<br />
<br />
[3] Click the Clear Now button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
[[Category:Technical Support FAQ]]</div>Docs adminhttps://kb.acenet.us/index.php?title=File:Chrome_menu.jpg&diff=2694File:Chrome menu.jpg2020-03-21T19:31:04Z<p>Docs admin: </p>
<hr />
<div></div>Docs adminhttps://kb.acenet.us/index.php?title=How_to_clear_your_internet_browser%27s_cache&diff=2693How to clear your internet browser's cache2020-03-21T19:26:31Z<p>Docs admin: /* Google Chrome */</p>
<hr />
<div>Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.<br />
<br />
{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}<br />
<br />
==Mozilla Firefox==<br />
<br />
[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner. <br />
<br />
[2] Select "Options". <br />
<br />
[3] Go to Privacy & Security panel.<br />
<br />
[4] Under the Cookies and Site Data section, click on the [[File:firefox_clearnow.jpg]] icon.<br />
<br />
[5] Remove the check mark in front of Cookies and Site Data.<br />
<br />
[6] With Cached Web Content check marked, click the "Clear" [[File:firefox_clear.jpg]] button.<br />
<br />
[7] Close any open windows of the browser for this to take full effect<br />
<br />
==Google Chrome==<br />
<br />
[1] On your computer, open Chrome.<br />
<br />
[2] At the top right, click More .<br />
<br />
[3] Click More tools and then Clear browsing data.<br />
<br />
[4] At the top, choose a time range. To delete everything, select All time.<br />
<br />
[5] Next to "Cookies and other site data" and "Cached images and files," check the boxes.<br />
<br />
[6] Click Clear data.<br />
<br />
[7] Close any open windows of the browser for this to take full effect<br />
<br />
==Internet Explorer==<br />
<br />
[1] Click Tools -> Internet options<br />
<br />
[2] Click the 'General' tab<br />
<br />
[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button<br />
<br />
[4] Check 'Temporary Internet files'<br />
<br />
[5] Click the [[File:Explorer Delete2.jpg]] button<br />
<br />
[6] Close any open windows of the browser for this to take full effect<br />
<br />
==Safari==<br />
<br />
[1] Click on Tools (Gear icon) and select Reset Safari<br />
<br />
[2] Click Empty Cache<br />
<br />
[3] Click the Reset button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
==Opera==<br />
<br />
[1] Click Tools and Select Delete Private Data<br />
<br />
[2] Click on Delete and select Delete Entire Cache<br />
<br />
[3] Click the Clear Now button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
[[Category:Technical Support FAQ]]</div>Docs adminhttps://kb.acenet.us/index.php?title=How_to_clear_your_internet_browser%27s_cache&diff=2692How to clear your internet browser's cache2020-03-21T19:21:30Z<p>Docs admin: /* Mozilla Firefox */</p>
<hr />
<div>Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.<br />
<br />
{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}<br />
<br />
==Mozilla Firefox==<br />
<br />
[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner. <br />
<br />
[2] Select "Options". <br />
<br />
[3] Go to Privacy & Security panel.<br />
<br />
[4] Under the Cookies and Site Data section, click on the [[File:firefox_clearnow.jpg]] icon.<br />
<br />
[5] Remove the check mark in front of Cookies and Site Data.<br />
<br />
[6] With Cached Web Content check marked, click the "Clear" [[File:firefox_clear.jpg]] button.<br />
<br />
[7] Close any open windows of the browser for this to take full effect<br />
<br />
==Google Chrome==<br />
<br />
[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar <br />
<br />
[2] Select Tools -> Clear browsing data<br />
<br />
[3] Check 'Empty the cache'<br />
<br />
[4] Click the [[File:Chrome clear browsing.jpg]] button<br />
<br />
[5] Close any open windows of the browser for this to take full effect<br />
<br />
==Internet Explorer==<br />
<br />
[1] Click Tools -> Internet options<br />
<br />
[2] Click the 'General' tab<br />
<br />
[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button<br />
<br />
[4] Check 'Temporary Internet files'<br />
<br />
[5] Click the [[File:Explorer Delete2.jpg]] button<br />
<br />
[6] Close any open windows of the browser for this to take full effect<br />
<br />
==Safari==<br />
<br />
[1] Click on Tools (Gear icon) and select Reset Safari<br />
<br />
[2] Click Empty Cache<br />
<br />
[3] Click the Reset button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
==Opera==<br />
<br />
[1] Click Tools and Select Delete Private Data<br />
<br />
[2] Click on Delete and select Delete Entire Cache<br />
<br />
[3] Click the Clear Now button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
[[Category:Technical Support FAQ]]</div>Docs adminhttps://kb.acenet.us/index.php?title=File:Firefox_clear_now.jpg&diff=2691File:Firefox clear now.jpg2020-03-21T19:20:10Z<p>Docs admin: Docs admin uploaded a new version of File:Firefox clear now.jpg</p>
<hr />
<div>Firefox Clear Now button</div>Docs adminhttps://kb.acenet.us/index.php?title=File:Firefox_clear.jpg&diff=2690File:Firefox clear.jpg2020-03-21T19:19:04Z<p>Docs admin: </p>
<hr />
<div></div>Docs adminhttps://kb.acenet.us/index.php?title=File:Firefox_clearnow.jpg&diff=2689File:Firefox clearnow.jpg2020-03-21T19:18:22Z<p>Docs admin: </p>
<hr />
<div></div>Docs adminhttps://kb.acenet.us/index.php?title=How_to_clear_your_internet_browser%27s_cache&diff=2688How to clear your internet browser's cache2020-03-21T19:10:07Z<p>Docs admin: /* Mozilla Firefox */</p>
<hr />
<div>Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.<br />
<br />
{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}<br />
<br />
==Mozilla Firefox==<br />
<br />
[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner. <br />
<br />
[2] Select "Options". <br />
<br />
[3] Go to Privacy & Security panel.<br />
<br />
[4] Under the Cookies and Site Data section, click on the [[File:Example.jpg]] icon.<br />
<br />
[5] Remove the check mark in front of Cookies and Site Data.<br />
<br />
[6] With Cached Web Content check marked, click the "Clear" [[File:Example.jpg]] button.<br />
<br />
[7] Close any open windows of the browser for this to take full effect<br />
<br />
==Google Chrome==<br />
<br />
[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar <br />
<br />
[2] Select Tools -> Clear browsing data<br />
<br />
[3] Check 'Empty the cache'<br />
<br />
[4] Click the [[File:Chrome clear browsing.jpg]] button<br />
<br />
[5] Close any open windows of the browser for this to take full effect<br />
<br />
==Internet Explorer==<br />
<br />
[1] Click Tools -> Internet options<br />
<br />
[2] Click the 'General' tab<br />
<br />
[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button<br />
<br />
[4] Check 'Temporary Internet files'<br />
<br />
[5] Click the [[File:Explorer Delete2.jpg]] button<br />
<br />
[6] Close any open windows of the browser for this to take full effect<br />
<br />
==Safari==<br />
<br />
[1] Click on Tools (Gear icon) and select Reset Safari<br />
<br />
[2] Click Empty Cache<br />
<br />
[3] Click the Reset button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
==Opera==<br />
<br />
[1] Click Tools and Select Delete Private Data<br />
<br />
[2] Click on Delete and select Delete Entire Cache<br />
<br />
[3] Click the Clear Now button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
[[Category:Technical Support FAQ]]</div>Docs adminhttps://kb.acenet.us/index.php?title=How_to_clear_your_internet_browser%27s_cache&diff=2687How to clear your internet browser's cache2020-03-21T19:07:05Z<p>Docs admin: /* Mozilla Firefox */</p>
<hr />
<div>Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.<br />
<br />
{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}<br />
<br />
==Mozilla Firefox==<br />
<br />
[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner. <br />
<br />
[2] Select "Options".<br />
<br />
[3] Go to Privacy & Security panel.<br />
<br />
[4] Under the Cookies and Site Data section, click on the [File:clear.jpg]] icon.<br />
<br />
[5] Remove the check mark in front of Cookies and Site Data.<br />
<br />
[6] With Cached Web Content check marked, click the "Clear" button.<br />
<br />
[7] Close any open windows of the browser for this to take full effect<br />
<br />
==Google Chrome==<br />
<br />
[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar <br />
<br />
[2] Select Tools -> Clear browsing data<br />
<br />
[3] Check 'Empty the cache'<br />
<br />
[4] Click the [[File:Chrome clear browsing.jpg]] button<br />
<br />
[5] Close any open windows of the browser for this to take full effect<br />
<br />
==Internet Explorer==<br />
<br />
[1] Click Tools -> Internet options<br />
<br />
[2] Click the 'General' tab<br />
<br />
[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button<br />
<br />
[4] Check 'Temporary Internet files'<br />
<br />
[5] Click the [[File:Explorer Delete2.jpg]] button<br />
<br />
[6] Close any open windows of the browser for this to take full effect<br />
<br />
==Safari==<br />
<br />
[1] Click on Tools (Gear icon) and select Reset Safari<br />
<br />
[2] Click Empty Cache<br />
<br />
[3] Click the Reset button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
==Opera==<br />
<br />
[1] Click Tools and Select Delete Private Data<br />
<br />
[2] Click on Delete and select Delete Entire Cache<br />
<br />
[3] Click the Clear Now button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
[[Category:Technical Support FAQ]]</div>Docs adminhttps://kb.acenet.us/index.php?title=How_to_clear_your_internet_browser%27s_cache&diff=2686How to clear your internet browser's cache2020-03-21T19:05:39Z<p>Docs admin: /* Mozilla Firefox */</p>
<hr />
<div>Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.<br />
<br />
{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}<br />
<br />
==Mozilla Firefox==<br />
<br />
[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner. <br />
<br />
[2] Select "Options".<br />
<br />
[3] Go to Privacy & Security panel.<br />
<br />
[4] Under the Cookies and Site Data section, click on the [File:Example.jpg]] icon.<br />
<br />
[5] Remove the check mark in front of Cookies and Site Data.<br />
<br />
[6] With Cached Web Content check marked, click the "Clear" button.<br />
<br />
[7] Close any open windows of the browser for this to take full effect<br />
<br />
==Google Chrome==<br />
<br />
[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar <br />
<br />
[2] Select Tools -> Clear browsing data<br />
<br />
[3] Check 'Empty the cache'<br />
<br />
[4] Click the [[File:Chrome clear browsing.jpg]] button<br />
<br />
[5] Close any open windows of the browser for this to take full effect<br />
<br />
==Internet Explorer==<br />
<br />
[1] Click Tools -> Internet options<br />
<br />
[2] Click the 'General' tab<br />
<br />
[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button<br />
<br />
[4] Check 'Temporary Internet files'<br />
<br />
[5] Click the [[File:Explorer Delete2.jpg]] button<br />
<br />
[6] Close any open windows of the browser for this to take full effect<br />
<br />
==Safari==<br />
<br />
[1] Click on Tools (Gear icon) and select Reset Safari<br />
<br />
[2] Click Empty Cache<br />
<br />
[3] Click the Reset button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
==Opera==<br />
<br />
[1] Click Tools and Select Delete Private Data<br />
<br />
[2] Click on Delete and select Delete Entire Cache<br />
<br />
[3] Click the Clear Now button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
[[Category:Technical Support FAQ]]</div>Docs adminhttps://kb.acenet.us/index.php?title=File:Example.jpg&diff=2685File:Example.jpg2020-03-21T19:04:39Z<p>Docs admin: </p>
<hr />
<div></div>Docs adminhttps://kb.acenet.us/index.php?title=How_to_clear_your_internet_browser%27s_cache&diff=2684How to clear your internet browser's cache2020-03-21T19:04:03Z<p>Docs admin: /* Mozilla Firefox */</p>
<hr />
<div>Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.<br />
<br />
{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}<br />
<br />
==Mozilla Firefox==<br />
<br />
[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner. <br />
<br />
[2] Select "Options".<br />
<br />
[3] Go to Privacy & Security panel.<br />
<br />
[4] Under the Cookies and Site Data section, click on the "Clear Data..."[[File:Example.jpg]] icon.<br />
<br />
[5] Remove the check mark in front of Cookies and Site Data.<br />
<br />
[6] With Cached Web Content check marked, click the "Clear" button.<br />
<br />
[7] Close any open windows of the browser for this to take full effect<br />
<br />
==Google Chrome==<br />
<br />
[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar <br />
<br />
[2] Select Tools -> Clear browsing data<br />
<br />
[3] Check 'Empty the cache'<br />
<br />
[4] Click the [[File:Chrome clear browsing.jpg]] button<br />
<br />
[5] Close any open windows of the browser for this to take full effect<br />
<br />
==Internet Explorer==<br />
<br />
[1] Click Tools -> Internet options<br />
<br />
[2] Click the 'General' tab<br />
<br />
[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button<br />
<br />
[4] Check 'Temporary Internet files'<br />
<br />
[5] Click the [[File:Explorer Delete2.jpg]] button<br />
<br />
[6] Close any open windows of the browser for this to take full effect<br />
<br />
==Safari==<br />
<br />
[1] Click on Tools (Gear icon) and select Reset Safari<br />
<br />
[2] Click Empty Cache<br />
<br />
[3] Click the Reset button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
==Opera==<br />
<br />
[1] Click Tools and Select Delete Private Data<br />
<br />
[2] Click on Delete and select Delete Entire Cache<br />
<br />
[3] Click the Clear Now button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
[[Category:Technical Support FAQ]]</div>Docs adminhttps://kb.acenet.us/index.php?title=File:Firefox_clear_now.jpg&diff=2683File:Firefox clear now.jpg2020-03-21T18:57:53Z<p>Docs admin: Docs admin uploaded a new version of File:Firefox clear now.jpg</p>
<hr />
<div>Firefox Clear Now button</div>Docs adminhttps://kb.acenet.us/index.php?title=How_to_clear_your_internet_browser%27s_cache&diff=2682How to clear your internet browser's cache2020-03-21T18:52:44Z<p>Docs admin: /* Mozilla Firefox */</p>
<hr />
<div>Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.<br />
<br />
{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}<br />
<br />
==Mozilla Firefox==<br />
<br />
[1] Click the Menu icon [[File:Firefox clear now.jpg]] in the upper right corner. <br />
<br />
[2] Select "Options".<br />
<br />
[3] Go to Privacy & Security panel.<br />
<br />
[4] Under the Cookies and Site Data section, click on the "Clear Data..." icon.<br />
<br />
[5] Remove the check mark in front of Cookies and Site Data.<br />
<br />
[6] With Cached Web Content check marked, click the "Clear" button.<br />
<br />
[7] Close any open windows of the browser for this to take full effect<br />
<br />
==Google Chrome==<br />
<br />
[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar <br />
<br />
[2] Select Tools -> Clear browsing data<br />
<br />
[3] Check 'Empty the cache'<br />
<br />
[4] Click the [[File:Chrome clear browsing.jpg]] button<br />
<br />
[5] Close any open windows of the browser for this to take full effect<br />
<br />
==Internet Explorer==<br />
<br />
[1] Click Tools -> Internet options<br />
<br />
[2] Click the 'General' tab<br />
<br />
[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button<br />
<br />
[4] Check 'Temporary Internet files'<br />
<br />
[5] Click the [[File:Explorer Delete2.jpg]] button<br />
<br />
[6] Close any open windows of the browser for this to take full effect<br />
<br />
==Safari==<br />
<br />
[1] Click on Tools (Gear icon) and select Reset Safari<br />
<br />
[2] Click Empty Cache<br />
<br />
[3] Click the Reset button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
==Opera==<br />
<br />
[1] Click Tools and Select Delete Private Data<br />
<br />
[2] Click on Delete and select Delete Entire Cache<br />
<br />
[3] Click the Clear Now button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
[[Category:Technical Support FAQ]]</div>Docs adminhttps://kb.acenet.us/index.php?title=How_to_clear_your_internet_browser%27s_cache&diff=2681How to clear your internet browser's cache2020-03-21T18:27:54Z<p>Docs admin: /* Mozilla Firefox */</p>
<hr />
<div>Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.<br />
<br />
{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}<br />
<br />
==Mozilla Firefox==<br />
<br />
[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right corner. <br />
<br />
[2] Select "Options".<br />
<br />
[3] Go to Privacy & Security panel.<br />
<br />
[4] Under the Cookies and Site Data section, click on the "Clear Data..." icon.<br />
<br />
[5] Remove the check mark in front of Cookies and Site Data.<br />
<br />
[6] With Cached Web Content check marked, click the "Clear" button.<br />
<br />
[7] Close any open windows of the browser for this to take full effect<br />
<br />
==Google Chrome==<br />
<br />
[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar <br />
<br />
[2] Select Tools -> Clear browsing data<br />
<br />
[3] Check 'Empty the cache'<br />
<br />
[4] Click the [[File:Chrome clear browsing.jpg]] button<br />
<br />
[5] Close any open windows of the browser for this to take full effect<br />
<br />
==Internet Explorer==<br />
<br />
[1] Click Tools -> Internet options<br />
<br />
[2] Click the 'General' tab<br />
<br />
[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button<br />
<br />
[4] Check 'Temporary Internet files'<br />
<br />
[5] Click the [[File:Explorer Delete2.jpg]] button<br />
<br />
[6] Close any open windows of the browser for this to take full effect<br />
<br />
==Safari==<br />
<br />
[1] Click on Tools (Gear icon) and select Reset Safari<br />
<br />
[2] Click Empty Cache<br />
<br />
[3] Click the Reset button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
==Opera==<br />
<br />
[1] Click Tools and Select Delete Private Data<br />
<br />
[2] Click on Delete and select Delete Entire Cache<br />
<br />
[3] Click the Clear Now button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
[[Category:Technical Support FAQ]]</div>Docs adminhttps://kb.acenet.us/index.php?title=How_to_clear_your_internet_browser%27s_cache&diff=2680How to clear your internet browser's cache2020-03-21T18:24:02Z<p>Docs admin: </p>
<hr />
<div>Each internet browser has its own way to clear its cache. There are instructions below on how to clear the cache of various popular internet browsers.<br />
<br />
{{note|If you're unable to see the Tools tab in your internet browser, you can press the 'Alt' key on your keyboard to have it appear.}}<br />
<br />
==Mozilla Firefox==<br />
<br />
[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right corner. <br />
<br />
[2] Select "Options".<br />
<br />
[3] Go to Privacy & Security panel.<br />
<br />
[4] Under the Cookies and Site Data section, click on the "Clear Data..." icon.<br />
<br />
[5] Remove the check mark in front of Cookies and Site Data.<br />
<br />
[6] With Cached Web Content check marked, click the "Clear" button. <br />
<br />
==Google Chrome==<br />
<br />
[1] Click the Menu icon [[File:Chrome menu icon.png]] in the upper right next to the address bar <br />
<br />
[2] Select Tools -> Clear browsing data<br />
<br />
[3] Check 'Empty the cache'<br />
<br />
[4] Click the [[File:Chrome clear browsing.jpg]] button<br />
<br />
[5] Close any open windows of the browser for this to take full effect<br />
<br />
==Internet Explorer==<br />
<br />
[1] Click Tools -> Internet options<br />
<br />
[2] Click the 'General' tab<br />
<br />
[3] Under the 'Browsing history' section, click the [[File:Explorer delete.jpg]] button<br />
<br />
[4] Check 'Temporary Internet files'<br />
<br />
[5] Click the [[File:Explorer Delete2.jpg]] button<br />
<br />
[6] Close any open windows of the browser for this to take full effect<br />
<br />
==Safari==<br />
<br />
[1] Click on Tools (Gear icon) and select Reset Safari<br />
<br />
[2] Click Empty Cache<br />
<br />
[3] Click the Reset button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
==Opera==<br />
<br />
[1] Click Tools and Select Delete Private Data<br />
<br />
[2] Click on Delete and select Delete Entire Cache<br />
<br />
[3] Click the Clear Now button<br />
<br />
[4] Close any open windows of the browser for this to take full effect<br />
<br />
[[Category:Technical Support FAQ]]</div>Docs adminhttps://kb.acenet.us/index.php?title=Change_Credit_Card&diff=2679Change Credit Card2019-12-03T13:34:40Z<p>Docs admin: </p>
<hr />
<div>This demo will show you how to Update, Add, or Delete a credit card on file for your billing account with us.<br />
<br />
If you do not have access to your billing account with us, you can request a password reset here:<br />
{{Client Area Password Reset}}<br />
<br />
<br />
[1] Log into your {{Client Area}}.<br />
<br />
[2] Click the down arrow next to "Hello, <Your Name>!" in the top right.<br />
<br />
[[File:Hellouser.png]]<br />
<br />
<br />
[2] Click on "Payment Methods"<br />
<br />
[[File:Payment_methods1.png]]<br />
<br />
<br />
<br />
'''To update an existing credit card'''<br />
<br />
[1] Click Edit next to the credit card.<br />
<br />
[[File:EditCC.png]]<br />
<br />
[2] Update any information and then click Save Changes.<br />
<br />
Your existing credit card information has been updated.<br />
<br />
<br />
<br />
'''To Add a new Credit Card'''<br />
<br />
[1] Click on Add New Credit Card.<br />
<br />
[[File:AddNewCreditCard.png]]<br />
<br />
<br />
[2] Fill in the information for the new credit card.<br />
<br />
[3] When all information is inputted, click Save Changes.<br />
<br />
<br />
[[File:newCCinformation.png]]<br />
<br />
<br />
Your new credit card is now stored.<br />
<br />
To make the new card the default for payments, click on Set as Default.<br />
<br />
'''To delete an existing credit card'''<br />
<br />
[1] Click Delete next to the credit card.<br />
<br />
[2] Confirm the deletion and your credit card will be deleted from your account.<br />
<br />
<br />
[[File:DeleteCC.png]]<br />
<br />
If you have any questions or need assistance, please open up a Support Ticket through your {{Client Area}}.<br />
<br />
[[Category: WHMCS]]</div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2678Moving your Wordpress blog2019-10-28T15:47:31Z<p>Docs admin: </p>
<hr />
<div>Moving a Wordpress blog is an easy process. You first download all of your data into an export XML file, then import that file into the new WordPress installation.<br />
<br />
<br />
=Export existing Wordpress Installation=<br />
<br />
<br />
Log in to your existing Wordpress admin area. Go to Tools and select Export. <br />
<br />
[[File:wp1.png]]<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.<br />
<br />
[[File:wp2.png]]<br />
<br />
<br />
<br />
= Create New Wordpress Installation =<br />
<br />
<br />
Acenet recommends using a fresh Wordpress installation, using the latest version available. You can install Wordpress by logging in to your cPanel, and selecting Software -> Softaculous Apps Installer. When you get to the page where you can customize your install information, Go to Advanced Options. Set Auto Upgrade to Any Latest version available, then check the Auto Upgrade Wordpress Plugins and the Auto Upgrade Wordpress Plugins check boxes. This will help with security by automatically updating the site software.<br />
<br />
[[File:wp6.png]]<br />
<br />
<br />
<br />
=Import Wordpress XML File =<br />
<br />
<br />
On the new Installation, go to Tools -> Import. Go down the list to Wordpress, and if it shows Install Now, click that link. If it does not, choose Run Now.<br />
<br />
[[File:wp3.png]]<br />
<br />
<br />
<br />
Click on Choose a Fie, and select the Export file created from the existing installation. Click the blue "Upload File and Import" button.<br />
<br />
[[File:wp4.png]]<br />
<br />
<br />
On the next page, you have the option of setting the author name on the content to be imported, and have a user edit it. You can change it to a user, or leave it as admin. Make sure to click the Download and import file attachments check box, then click Submit.<br />
<br />
[[File:wp5.png]]<br />
<br />
The next page should say something like "All done. Have fun! Remember to update the passwords and roles of imported users.". If you see that, you should be all set.</div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2677Moving your Wordpress blog2019-10-28T15:46:37Z<p>Docs admin: </p>
<hr />
<div>Moving a Wordpress blog is an easy process. You first download all of your data into an export XML file, then import that file into the new WordPress installation.<br />
<br />
<br />
=Export existing Wordpress Installation=<br />
<br />
<br />
Log in to your existing Wordpress admin area. Go to Tools and select Export. <br />
<br />
[[File:wp1.png]]<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.<br />
<br />
[[File:wp2.png]]<br />
<br />
<br />
<br />
= Create New Wordpress Installation =<br />
<br />
<br />
Acenet recommends using a fresh Wordpress installation, using the latest version available. You can install Wordpress by logging into your cPanel, and selecting Software -> Softaculous Apps Installer. When you get to the page where you can customize your install information, Go to Advanced Options. Set Auto Upgrade to Any Latest version available, then check the Auto Upgrade Wordpress Plugins and the Auto Upgrade Wordpress Plugins check boxes. This will help with security by automatically updating the site software.<br />
<br />
[[File:wp6.png]]<br />
<br />
<br />
<br />
=Import Wordpress XML File =<br />
<br />
<br />
On the new Installation, go to Tools -> Import. Go down the list to Wordpress, and if it shows Install Now, click that link. If it does not, choose Run Now.<br />
<br />
[[File:wp3.png]]<br />
<br />
<br />
<br />
Click on Choose a Fie, and select the Export file created from the existing installation. Click the blue "Upload File and Import" button.<br />
<br />
[[File:wp4.png]]<br />
<br />
<br />
On the next page, you have the option of setting the author name on the content to be imported, and have a user edit it. You can change it to a user, or leave it as admin. Make sure to click the Download and import file attachments check box, then click Submit.<br />
<br />
[[File:wp5.png]]<br />
<br />
The next page should say something like "All done. Have fun! Remember to update the passwords and roles of imported users.". If you see that, you should be all set.</div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2676Moving your Wordpress blog2019-10-28T15:45:51Z<p>Docs admin: </p>
<hr />
<div>Moving a Wordpress blog is an easy process. You first download all of your data into an export XML file, then import that file into the new WordPress installation.<br />
<br />
<br />
=Export existing Wordpress Installation=<br />
<br />
<br />
Log into your existing Wordpress admin area. Go to Tools, and select Export. <br />
<br />
[[File:wp1.png]]<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.<br />
<br />
[[File:wp2.png]]<br />
<br />
<br />
<br />
= Create New Wordpress Installation =<br />
<br />
<br />
Acenet recommends using a fresh Wordpress installation, using the latest version available. You can install Wordpress by logging into your cPanel, and selecting Software -> Softaculous Apps Installer. When you get to the page where you can customize your install information, Go to Advanced Options. Set Auto Upgrade to Any Latest version available, then check the Auto Upgrade Wordpress Plugins and the Auto Upgrade Wordpress Plugins check boxes. This will help with security by automatically updating the site software.<br />
<br />
[[File:wp6.png]]<br />
<br />
<br />
<br />
=Import Wordpress XML File =<br />
<br />
<br />
On the new Installation, go to Tools -> Import. Go down the list to Wordpress, and if it shows Install Now, click that link. If it does not, choose Run Now.<br />
<br />
[[File:wp3.png]]<br />
<br />
<br />
<br />
Click on Choose a Fie, and select the Export file created from the existing installation. Click the blue "Upload File and Import" button.<br />
<br />
[[File:wp4.png]]<br />
<br />
<br />
On the next page, you have the option of setting the author name on the content to be imported, and have a user edit it. You can change it to a user, or leave it as admin. Make sure to click the Download and import file attachments check box, then click Submit.<br />
<br />
[[File:wp5.png]]<br />
<br />
The next page should say something like "All done. Have fun! Remember to update the passwords and roles of imported users.". If you see that, you should be all set.</div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2675Moving your Wordpress blog2019-10-28T15:44:36Z<p>Docs admin: </p>
<hr />
<div>Moving a Wordpress blog is an easy process. You first download all your data into a export XML file, then import that file into the new WordPress installation.<br />
<br />
<br />
=Export existing Wordpress Installation=<br />
<br />
<br />
Log into your existing Wordpress admin area. Go to Tools, and select Export. <br />
<br />
[[File:wp1.png]]<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.<br />
<br />
[[File:wp2.png]]<br />
<br />
<br />
<br />
= Create New Wordpress Installation =<br />
<br />
<br />
Acenet recommends using a fresh Wordpress installation, using the latest version available. You can install Wordpress by logging into your cPanel, and selecting Software -> Softaculous Apps Installer. When you get to the page where you can customize your install information, Go to Advanced Options. Set Auto Upgrade to Any Latest version available, then check the Auto Upgrade Wordpress Plugins and the Auto Upgrade Wordpress Plugins check boxes. This will help with security by automatically updating the site software.<br />
<br />
[[File:wp6.png]]<br />
<br />
<br />
<br />
=Import Wordpress XML File =<br />
<br />
<br />
On the new Installation, go to Tools -> Import. Go down the list to Wordpress, and if it shows Install Now, click that link. If it does not, choose Run Now.<br />
<br />
[[File:wp3.png]]<br />
<br />
<br />
<br />
Click on Choose a Fie, and select the Export file created from the existing installation. Click the blue "Upload File and Import" button.<br />
<br />
[[File:wp4.png]]<br />
<br />
<br />
On the next page, you have the option of setting the author name on the content to be imported, and have a user edit it. You can change it to a user, or leave it as admin. Make sure to click the Download and import file attachments check box, then click Submit.<br />
<br />
[[File:wp5.png]]<br />
<br />
The next page should say something like "All done. Have fun! Remember to update the passwords and roles of imported users.". If you see that, you should be all set.</div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2674Moving your Wordpress blog2019-10-28T15:43:26Z<p>Docs admin: </p>
<hr />
<div>Moving a Wordpress blog is an easy process. You first download all your data into a export XML files on your existing Wordpress installation, then import that file into the new WordPress installation.<br />
<br />
<br />
=Export existing Wordpress Installation=<br />
<br />
<br />
Log into your existing Wordpress admin area. Go to Tools, and select Export. <br />
<br />
[[File:wp1.png]]<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.<br />
<br />
[[File:wp2.png]]<br />
<br />
<br />
<br />
= Create New Wordpress Installation =<br />
<br />
<br />
Acenet recommends using a fresh Wordpress installation, using the latest version available. You can install Wordpress by logging into your cPanel, and selecting Software -> Softaculous Apps Installer. When you get to the page where you can customize your install information, Go to Advanced Options. Set Auto Upgrade to Any Latest version available, then check the Auto Upgrade Wordpress Plugins and the Auto Upgrade Wordpress Plugins check boxes. This will help with security by automatically updating the site software.<br />
<br />
[[File:wp6.png]]<br />
<br />
<br />
<br />
=Import Wordpress XML File =<br />
<br />
<br />
On the new Installation, go to Tools -> Import. Go down the list to Wordpress, and if it shows Install Now, click that link. If it does not, choose Run Now.<br />
<br />
[[File:wp3.png]]<br />
<br />
<br />
<br />
Click on Choose a Fie, and select the Export file created from the existing installation. Click the blue "Upload File and Import" button.<br />
<br />
[[File:wp4.png]]<br />
<br />
<br />
On the next page, you have the option of setting the author name on the content to be imported, and have a user edit it. You can change it to a user, or leave it as admin. Make sure to click the Download and import file attachments check box, then click Submit.<br />
<br />
[[File:wp5.png]]<br />
<br />
The next page should say something like "All done. Have fun! Remember to update the passwords and roles of imported users.". If you see that, you should be all set.</div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2673Moving your Wordpress blog2019-10-28T15:38:20Z<p>Docs admin: /* Import Wordpress XML File */</p>
<hr />
<div>Moving a Wordpress blog is an easy process. You first download all your data into a export XML files on your existing Wordpress installation, then import that file into the new WordPress installation.<br />
<br />
<br />
=Export existing Wordpress Installation=<br />
<br />
Log into your existing Wordpress admin area. Go to Tools, and select Export. <br />
<br />
[[File:wp1.png]]<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.<br />
<br />
[[File:wp2.png]]<br />
<br />
<br />
<br />
= Create New Wordpress Installation =<br />
<br />
Acenet recommends using a fresh Wordpress installation, using the latest version available. You can install Wordpress by logging into your cPanel, and selecting Software -> Softaculous Apps Installer. When you get to the page where you can customize your install information, Go to Advanced Options. Set Auto Upgrade to Any Latest version available, then check the Auto Upgrade Wordpress Plugins and the Auto Upgrade Wordpress Plugins check boxes. This will help with security by automatically updating the site software.<br />
<br />
[[File:wp6.png]]<br />
<br />
<br />
<br />
=Import Wordpress XML File =<br />
<br />
On the new Installation, go to Tools -> Import. Go down the list to Wordpress, and if it shows Install Now, click that link. If it does not, choose Run Now.<br />
<br />
[[File:wp3.png]]<br />
<br />
<br />
<br />
Click on Choose a Fie, and select the Export file created from the existing installation. Click the blue "Upload File and Import" button.<br />
<br />
[[File:wp4.png]]<br />
<br />
<br />
<br />
<br />
[[File:wp5.png]]</div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2672Moving your Wordpress blog2019-10-28T15:17:36Z<p>Docs admin: </p>
<hr />
<div>Moving a Wordpress blog is an easy process. You first download all your data into a export XML files on your existing Wordpress installation, then import that file into the new WordPress installation.<br />
<br />
<br />
=Export existing Wordpress Installation=<br />
<br />
Log into your existing Wordpress admin area. Go to Tools, and select Export. <br />
<br />
[[File:wp1.png]]<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.<br />
<br />
[[File:wp2.png]]<br />
<br />
<br />
<br />
= Create New Wordpress Installation =<br />
<br />
Acenet recommends using a fresh Wordpress installation, using the latest version available. You can install Wordpress by logging into your cPanel, and selecting Software -> Softaculous Apps Installer. When you get to the page where you can customize your install information, Go to Advanced Options. Set Auto Upgrade to Any Latest version available, then check the Auto Upgrade Wordpress Plugins and the Auto Upgrade Wordpress Plugins check boxes. This will help with security by automatically updating the site software.<br />
<br />
[[File:wp6.png]]<br />
<br />
<br />
<br />
=Import Wordpress XML File =<br />
<br />
[[File:wp3.png]]<br />
<br />
<br />
[[File:wp4.png]]<br />
<br />
<br />
[[File:wp5.png]]</div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2671Moving your Wordpress blog2019-10-28T15:16:59Z<p>Docs admin: </p>
<hr />
<div>Moving a Wordpress blog is an easy process. You first download all your data into a export XML files on your existing Wordpress installation, then import that file into the new WordPress installation.<br />
<br />
<br />
=Export existing Wordpress Installation=<br />
<br />
Log into your existing Wordpress admin area. Go to Tools, and select Export. <br />
<br />
[[File:wp1.png]]<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.<br />
<br />
[[File:wp2.png]]<br />
<br />
<br />
<br />
==== Create New Wordpress Installation ====<br />
<br />
Acenet recommends using a fresh Wordpress installation, using the latest version available. You can install Wordpress by logging into your cPanel, and selecting Software -> Softaculous Apps Installer. When you get to the page where you can customize your install information, Go to Advanced Options. Set Auto Upgrade to Any Latest version available, then check the Auto Upgrade Wordpress Plugins and the Auto Upgrade Wordpress Plugins check boxes. This will help with security by automatically updating the site software.<br />
<br />
[[File:wp6.png]]<br />
<br />
<br />
<br />
==== Import Wordpress XML File ====<br />
<br />
<br />
[[File:wp3.png]]<br />
<br />
<br />
[[File:wp4.png]]<br />
<br />
<br />
[[File:wp5.png]]</div>Docs adminhttps://kb.acenet.us/index.php?title=File:Wp5.png&diff=2670File:Wp5.png2019-10-28T14:40:42Z<p>Docs admin: </p>
<hr />
<div></div>Docs adminhttps://kb.acenet.us/index.php?title=File:Wp4.png&diff=2669File:Wp4.png2019-10-28T14:40:28Z<p>Docs admin: </p>
<hr />
<div></div>Docs adminhttps://kb.acenet.us/index.php?title=File:Wp3.png&diff=2668File:Wp3.png2019-10-28T14:40:13Z<p>Docs admin: </p>
<hr />
<div></div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2667Moving your Wordpress blog2019-10-28T14:40:02Z<p>Docs admin: </p>
<hr />
<div>Moving a Wordpress blog is an easy process. You first download all your data into a export XML files on your existing Wordpress installation, then import that file into the new WordPress installation.<br />
<br />
<br />
====Export existing Wordpress Installation====<br />
<br />
Log into your existing Wordpress admin area. Go to Tools, and select Export. <br />
<br />
[[File:wp1.png]]<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.<br />
<br />
[[File:wp2.png]]<br />
<br />
<br />
<br />
==== Create New Wordpress Installation ====<br />
<br />
Acenet recommends using a fresh Wordpress installation, using the latest version available. You can install Wordpress by logging into your cPanel, and selecting Software -> Softaculous Apps Installer. When you get to the page where you can customize your install information, Go to Advanced Options. Set Auto Upgrade to Any Latest version available, then check the Auto Upgrade Wordpress Plugins and the Auto Upgrade Wordpress Plugins check boxes. This will help with security by automatically updating the site software.<br />
<br />
[[File:wp6.png]]<br />
<br />
<br />
<br />
==== Import Wordpress XML File ====<br />
<br />
<br />
[[File:wp3.png]]<br />
<br />
<br />
[[File:wp4.png]]<br />
<br />
<br />
[[File:wp5.png]]</div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2666Moving your Wordpress blog2019-10-28T14:38:28Z<p>Docs admin: </p>
<hr />
<div>Moving a Wordpress blog is an easy process. You first download all your data into a export XML files on your existing Wordpress installation, then import that file into the new WordPress installation.<br />
<br />
<br />
====Export existing Wordpress Installation====<br />
<br />
Log into your existing Wordpress admin area. Go to Tools, and select Export. <br />
<br />
[[File:wp1.png]]<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.<br />
<br />
[[File:wp2.png]]<br />
<br />
<br />
<br />
==== Create New Wordpress Installation ====<br />
<br />
Acenet recommends using a fresh Wordpress installation, using the latest version available. You can install Wordpress by logging into your cPanel, and selecting Software -> Softaculous Apps Installer. When you get to the page where you can customize your install information, Go to Advanced Options. Set Auto Upgrade to Any Latest version available, then check the Auto Upgrade Wordpress Plugins and the Auto Upgrade Wordpress Plugins check boxes. This will help with security by automatically updating the site software.<br />
<br />
[[File:wp6.png]]<br />
<br />
<br />
<br />
==== Import Wordpress XML File ====</div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2665Moving your Wordpress blog2019-10-28T14:37:50Z<p>Docs admin: </p>
<hr />
<div>Moving a Wordpress blog is an easy process. You first download all your data into a export XML files on your existing Wordpress installation, then import that file into the new WordPress installation.<br />
<br />
====Export existing Wordpress Installation====<br />
<br />
Log into your existing Wordpress admin area. Go to Tools, and select Export. <br />
<br />
[[File:wp1.png]]<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.<br />
<br />
[[File:wp2.png]]<br />
<br />
<br />
<br />
==== Create New Wordpress Installation ====<br />
<br />
Acenet recommends using a fresh Wordpress installation, using the latest version available. You can install Wordpress by logging into your cPanel, and selecting Software -> Softaculous Apps Installer. When you get to the page where you can customize your install information, Go to Advanced Options. Set Auto Upgrade to Any Latest version available, then check the Auto Upgrade Wordpress Plugins and the Auto Upgrade Wordpress Plugins check boxes. This will help with security by automatically updating the site software.<br />
<br />
[[File:wp6.png]]<br />
<br />
<br />
<br />
==== Import Wordpress XML File ====</div>Docs adminhttps://kb.acenet.us/index.php?title=File:Wp6.png&diff=2664File:Wp6.png2019-10-28T14:32:57Z<p>Docs admin: </p>
<hr />
<div></div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2663Moving your Wordpress blog2019-10-28T14:32:44Z<p>Docs admin: </p>
<hr />
<div>Moving a Wordpress blog is an easy process. You first download all your data into a export XML files on your existing Wordpress installation, then import that file into the new WordPress installation.<br />
<br />
===Export existing Wordpress Installation===<br />
<br />
Log into your existing Wordpress admin area. Go to Tools, and select Export. <br />
<br />
[[File:wp1.png]]<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.<br />
<br />
[[File:wp2.png]]<br />
<br />
<br />
=== Create New Wordpress Installation ===<br />
<br />
Acenet recommends using a fresh Wordpress installation, using the latest version available. You can install Wordpress by logging into your cPanel, and selecting Software -> Softaculous Apps Installer. When you get to the page where you can customize your install information, Go to Advanced Options. Under <br />
<br />
[[File:wp6.png]]</div>Docs adminhttps://kb.acenet.us/index.php?title=File:Wp2.png&diff=2662File:Wp2.png2019-10-28T14:18:59Z<p>Docs admin: </p>
<hr />
<div></div>Docs adminhttps://kb.acenet.us/index.php?title=File:Wp1.png&diff=2661File:Wp1.png2019-10-28T14:18:29Z<p>Docs admin: </p>
<hr />
<div></div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2660Moving your Wordpress blog2019-10-28T14:18:14Z<p>Docs admin: </p>
<hr />
<div>Moving a Wordpress blog is an easy process. <br />
<br />
==Export existing Wordpress Installation==<br />
<br />
Log into your existing Wordpress admin area. Go to Tools, and select Export. <br />
<br />
[[File:wp1.png]]<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.<br />
<br />
[[File:wp2.png]]</div>Docs adminhttps://kb.acenet.us/index.php?title=Moving_your_Wordpress_blog&diff=2659Moving your Wordpress blog2019-10-28T14:17:37Z<p>Docs admin: Created page with "Moving a Wordpress blog is an easy process. ==Export existing Wordpress Installation== Log into your existing Wordpress admin area. Go to Tools, and select Export...."</p>
<hr />
<div>Moving a Wordpress blog is an easy process. <br />
<br />
==Export existing Wordpress Installation==<br />
<br />
Log into your existing Wordpress admin area. Go to Tools, and select Export. <br />
<br />
<br />
<br />
<br />
<br />
Choose "All Content", and then click the blue "Download Export File" button.</div>Docs adminhttps://kb.acenet.us/index.php?title=Change_Credit_Card&diff=2658Change Credit Card2019-10-22T17:35:20Z<p>Docs admin: </p>
<hr />
<div>This demo will show you how to Update, Add, or Delete a credit card on file for your billing account with us.<br />
<br />
If you do not have access to your billing account with us, you can request a password reset here:<br />
{{Client Area Password Reset}}<br />
<br />
<br />
[1] Log into your {{Client Area}}.<br />
<br />
[2] Click the down arrow next to "Hello, <Your Name>!" in the top right.<br />
<br />
[[File:Hellouser.png]]<br />
<br />
<br />
[2] Click on "Payment Methods"<br />
<br />
[[File:Payment_methods1.png]]<br />
<br />
<br />
<br />
'''To update an existing credit card'''<br />
<br />
[1] Click Edit next to the credit card.<br />
<br />
[[File:EditCC.png]]<br />
<br />
[2] Update any information and then click Save Changes.<br />
<br />
Your existing credit card information has been updated.<br />
<br />
<br />
<br />
'''To Add a new Credit Card'''<br />
<br />
[1] Click on Add New Credit Card.<br />
<br />
[[File:AddNewCreditCard.png]]<br />
<br />
<br />
[2] Fill in the information for the new credit card.<br />
<br />
[3] When all information is inputted, click Save Changes.<br />
<br />
<br />
[[File:newCCinformation.png]]<br />
<br />
<br />
Your new credit card is now stored.<br />
<br />
<br />
<br />
'''To delete an existing credit card'''<br />
<br />
[1] Click Delete next to the credit card.<br />
<br />
[2] Confirm the deletion and your credit card will be deleted from your account.<br />
<br />
<br />
[[File:DeleteCC.png]]<br />
<br />
If you have any questions or need assistance, please open up a Support Ticket through your {{Client Area}}.<br />
<br />
[[Category: WHMCS]]</div>Docs adminhttps://kb.acenet.us/index.php?title=Change_Credit_Card&diff=2657Change Credit Card2019-10-22T17:33:59Z<p>Docs admin: </p>
<hr />
<div>This demo will show you how to Update, Add, or Delete a credit card on file for your billing account with us.<br />
<br />
If you do not have access to your billing account with us, you can request a password reset here:<br />
{{Client Area Password Reset}}<br />
<br />
<br />
[1] Log into your {{Client Area}}.<br />
<br />
[2] Click the down arrow next to "Hello, <Your Name>!" in the top right.<br />
<br />
[[File:Hellouser.png]]<br />
<br />
<br />
[2] Click on "Payment Methods"<br />
<br />
[[File:Payment_methods1.png]]<br />
<br />
<br />
<br />
'''To update an existing credit card'''<br />
<br />
[1] Click Edit next to the credit card.<br />
<br />
[[File:EditCC.png]]<br />
<br />
[2] Update any information and then click Save Changes.<br />
<br />
Your existing credit card information has been updated.<br />
<br />
<br />
<br />
'''To Add a new Credit Card'''<br />
<br />
[1] Click on Add New Credit Card.<br />
<br />
[[File:AddNewCreditCard.png]]<br />
<br />
<br />
[2] Fill in the information for the new credit card.<br />
<br />
[3] When all information is inputted, click Save Changes.<br />
<br />
<br />
[[File:newCCinformation.png]]<br />
<br />
<br />
Your new credit card is now stored.<br />
<br />
<br />
<br />
'''To delete an existing credit card'''<br />
<br />
[1] Click Delete next to the credit card.<br />
<br />
[2] Confirm the deletion and your credit card will be delete from your account.<br />
<br />
<br />
[[File:DeleteCC.png]]<br />
<br />
If you have any questions or need assistance, please open up a Support Ticket through your {{Client Area}}.<br />
<br />
[[Category: WHMCS]]</div>Docs admin